Administrator and Health Care Support Worker

NHS; Oxford; On-site; GBP 40,000 - 60,000; Full time

Job summary

NUPAS is seeking a Healthcare Support Worker in Oxford to provide essential administrative and patient support services. The role includes assisting colleagues during patient examinations, maintaining clinical areas, and ensuring patient confidentiality. Suitable candidates should possess strong interpersonal skills and a relevant Level 2 qualification in health or administration.

Qualifications

• Level 2 qualification in a Health-related subject or Business Administration.
• Will be expected to meet the Care Certificate standards within 12 weeks.
• Experience in recent reception or Healthcare Assistant role is preferred.

Responsibilities

• Assist during sensitive examinations and treatments.
• Deliver consistent, patient-centered care.
• Liaise with clinical and medical staff regarding patient queries.

Skills

Communication

Interpersonal skills

Teamwork

Initiative

Flexibility

Education

GCSE Grade A-C or NVQ2 in a Health-related subject or Business Administration

Care Certificate

Tools

Microsoft Office Word

Microsoft Office Excel

Microsoft Office Outlook

Job description

Administrator and Health Care Support Worker

We have an exciting opportunity for a Healthcare Support Worker to provide a Receptionist/ Administration/Healthcare role in Buckinghamshire, including Reading, Aylesbury, Oxford & Maidenhead. Full-time and part-time hours will be considered and the successful candidate will be expected to work every other Saturday at our Maidenhead clinic.

The post holder will work to provide the highest standards of patient care and perform competencies as required as a Receptionist/ Administrator/Healthcare Worker. The successful applicant must be prepared to travel, delivering a supportive and non-judgemental service to patients and their supporters attending clinics, co-ordinating the patient pathway throughout the patients time in the clinic.

Main duties of the job

Clinical

Assist colleagues during the sensitive examination and treatmentof patients within the department, treating them with respect and alwayspromoting their dignity and comfort.

Chaperone as required with procedures, recognising when patientscondition deteriorates and escalating as required.

Work in a caring, professional, and co-operative way with patients,their significant others, and colleagues.

Undertake pregnancy tests and record results as required.

Stock clinical areas and maintain theclinical/administrative environment to a high standard.

Order and receive stock as necessary.

Ensure infection prevention policies are always adhered to.

Respect the confidentiality of information both on and offduty.

To understand the principles of confidentiality, effectiveverbal and written communication and the recording of appropriatedocumentation.

Theatre support as required.

Service Delivery

Deliver a consistent,patient centred, caring service.

Ensure all patient case notes are processed in a consistentand timely fashion in line with monthly invoicing requirements.

Liaise with clinical and medical staff regarding patient andmedical queries.

Co-ordinate patient treatment pathway throughout time in theclinic.

Co-ordinate and facilitate the delivery of patientprescriptions and legal documents.

Prepare and complete Patient notes.

Remote Administrator Duties.

Referrals to external providers or NHS Hospitals.

Undertake cashiering duties.

About us

The post holder will have a duty to ensure that theprinciples of patient, carer and public involvement and engagement are adheredto in line with Section 11 of The Health and Social Care Act 2012 for ImprovingPatient Experience.

NUPAS is committed to safeguarding and safeguardingchildren, young people and vulnerable adults is everyones responsibility.Onboarding checks are undertaken in line with the NHS Employment CheckingStandards including a basic disclosure check under the Disclosing and BarringService.

All staff are required to adhere to the principles ofpatient centred care as detailed in the NICE Quality Standard for PatientExperience and to treat patients with dignity, kindness, compassion, courtesy,respect, understanding and honesty.

The post holder will, in support of the NUPAS Visions &Values and ensure that everyone is treated as an individual and willacknowledge and value difference in order to treat everyone fairly.

Job responsibilities

Clinical

Assist colleagues during the sensitive examination andtreatment of patients within the department, treating them with respect andalways promoting their dignity and comfort.

Chaperone as required with procedures, recognising whenpatients condition deteriorates and escalating as required.

Work in a caring, professional, and co-operative way withpatients, their significant others, and colleagues.

Undertake pregnancy tests and record results as required.

Stock clinical areas and maintain theclinical/administrative environment to a high standard.

Order and receive stock as necessary.

Ensure infection prevention policies are always adhered to.

Respect the confidentiality of information both on and offduty.

To understand the principles of confidentiality, effectiveverbal and written communication and the recording of appropriatedocumentation.

Theatre support as required.

To ensure clinical areas are set up, stock is unpacked androtated.

To support in the cleaning-up / restocking of work areasafter use.

To undertake relevant training in medications management andunpack medications to storage facility/Handle medications as appropriate/inline with standard operation procedures.

To include wiping down all surfaces at the end of each shiftor session, as the need arises.

Potential contact with bodily fluids.

Handle blood samples in accordance with safe workingpractices.

Undertake duties in accordance with safe working practicesrelating to COSHH, wear appropriate PPE.

Ensure hazardous waste is disposed of in accordance withCompany procedures.

Carry out duties in accordance with Health and Safetypolicy.

Service Delivery

Deliver a consistent, patient centred, caring service.

Identify and escalate any risk or safeguarding concernsto senior colleagues and actively seek to reduce or eliminate those concernsidentified in a positive manner.

To embrace safeguarding mechanisms and support staff,patients and supporters at times when safeguarding principles need to beapplied.

Ensure all patient case notes are processed in a consistentand timely fashion in line with monthly invoicing requirements.

Liaise with clinical and medical staff regarding patient andmedical queries.

Co-ordinate patient treatment pathway throughout time in theclinic.

Co-ordinate and facilitate the delivery of patientprescriptions and legal documents.

Prepare and complete Patient notes.

Remote Administrator Duties.

Referrals to external providers or NHS Hospitals.

Undertake cashiering duties.

Employees must not make unauthorised copies or discloseconfidential or commercially sensitive company information to unauthorisedparties.

To use the email and internet systems responsibly and toexercise a high level of caution when transmitting confidential information.

Observe the highest standards of personal andprofessional behaviour such thatpatients, fellow workers and others have confidence in their integrity.

Show respect, sensitivity and courtesy to all those theycome into contact with during thecourse of their work.

Observe all safety rules and follow safe working practices.

Understand and adhere to the requirements of NUPAS policyand procedures.

Ensure full compliance with Information Governance at alltimes which includes data protection, confidentiality and informationsecurity.

Person Specification

Qualifications

• Level 2 qualification (e.g. GCSE Grade A-C, NVQ2) in a Health-related subject or Business Administration Or a good standard of general education to GCSE level.
• Will be expected to meet the Care Certificate standards within 12 weeks of commencing employment.
• Support a woman's right to request an abortion.
• Care certificate.

Experience

• Recent reception and general clerical work experience or recent Healthcare Assistant experience.
• Experience of communicating effectively with people in various situations.
• Understanding of the Data Protection Act and code of confidentiality. Working knowledge of Microsoft Office Word, Excel, Outlook.
• Ability to challenge poor behaviour Role modelling good behaviour.
• A positive attitude and able to act on feedback.
• Ability to praise and be supportive to others.
• Ability to communicate clearly and effectively in English in both verbal and written formats.
• Good interpersonal skills.
• Ability to prioritise own workload Ability to use initiative within defined parameters.
• Ability to deal with the public.
• Ability to work as part of a team and independently.
• Positive non-judgemental approach, and pro-choice is essential.
• Willingness to undertake relevant training.
• Ability to offer flexibility of working to meet needs of the service & able to meet the travel requirements of the role.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

NUPAS Ltd

Address

NUPAS Oxford

St Bartholomews Medical Centre, Lake Street Site

£13.19 an hour2 x 9.5 hours or 4 x 9.5 hours Including Saturdays

Contract

Permanent

Working pattern

Full-time,Part-time

Reference number

E0169-25-0026

Job locations

NUPAS Oxford

St Bartholomews Medical Centre, Lake Street Site

Oxford

OX1 4RP

NUPAS Reading

Longbarn Lane Surgery

Reading

RG2 7SZ

NUPAS Aylesbury

Haddenham Medical Centre, Stanbridge Road

Alyesbury

HP17 8JX

NUPAS Maidenhead, Symonds Medical Centre