Administrator and Customer Service Officer

TN United Kingdom; Birmingham; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

An established public sector client in Birmingham is seeking a proactive Administrator and Customer Service Officer. This exciting full-time role offers a competitive hourly wage and the opportunity to transition to hybrid working after initial training. You'll be at the forefront of customer service, engaging with both internal and external stakeholders while managing correspondence and administrative tasks. If you're detail-oriented and thrive in dynamic environments, this position is a perfect fit for you. Join a supportive team committed to excellence and make a real impact in the community.

Qualifications

• Strong customer service experience and ability to adapt to changing deadlines.
• Excellent written and verbal communication skills with high attention to detail.

Responsibilities

• Provide high-level customer service and liaise with stakeholders.
• Respond to emails and manage correspondence efficiently.
• Perform general administration support and data input tasks.

Skills

Prioritization

Customer Service

Written Communication

Verbal Communication

Attention to Detail

Job description

Administrator and Customer Service Officer, Birmingham

Client: Brook Street NMR

Location: Birmingham, United Kingdom

Job Category: Customer Service

EU work permit required: Yes

Job Reference: 6c88bddbc123

Job Views: 5

Posted: 02.05.2025

Expiry Date: 16.06.2025

Job Description:

My public sector client based in Birmingham City Centre is looking for an Administrative/Customer Service Officer to work within their team. This is a temporary assignment Monday to Friday paying £12.21 p/hr, full-time 37 hours per week. You will be expected to work in the office for a minimum of three weeks for training, before transitioning to hybrid working (60% office attendance).

Responsibilities include:

• Providing high-level customer service, confidently answering phone lines and liaising with internal and external stakeholders
• Responding to emails and correspondence
• Inputting data, scanning paperwork, letters, and documents
• General administration support

Skills required:

• Ability to prioritize workload and adapt to changing deadlines
• Highly customer-focused and experienced
• Excellent written and verbal communication skills
• High attention to detail and accuracy

This role requires a DBS check and three years of references. If you believe you have the necessary skills and are ready for a new challenge, please apply online. Due to high application volume, we may not contact every candidate.

Brook Street supports the Armed Forces Covenant and guarantees interviews for veterans or spouses/partners of military personnel who meet the essential criteria.

As a Disability Confident Leader and Gold Award holder from the Defence Employer Recognition Scheme, Brook Street offers guaranteed interviews to eligible candidates through the Public Sector Resourcing Framework (PSR).

If you identify as a candidate with a disability or as a veteran/spouse/partner of military personnel and meet the role's criteria, please register your interest via the Brook Street website. We are committed to engaging with you.

In cases of high volumes of eligible military candidates, we will interview the top candidates from this group.