ADMINISTRATOR- Adult Community Services B3

Integrated Care System; Godalming; On-site; GBP 26,000 - 28,000; Full time

Job summary

An Integrated Care System is seeking an experienced Administrator for its Adult Community Services team in Godalming. The successful candidate will manage patient referrals and administrative tasks within the NHS framework. A strong background in IT and communication, alongside relevant qualifications, is essential for this rewarding position.

Benefits

Full NHS pension scheme

Free on-site parking

Qualifications

• Good level of competency in word processing and data entry.
• Previous experience of working within the healthcare sector is preferred.
• High level of IT skills, particularly with Microsoft Office packages.

Responsibilities

• Act as the first point of contact for patients and referrers, managing calls and emails.
• Provide comprehensive administrative support and manage patient referrals.
• Ensure accurate data entry and maintain filing systems.

Skills

IT Skills

Communication

Organization

Education

Good standard of education up to A level or equivalent experience

Tools

Microsoft Office

EMIS system

Job description

ADMINISTRATOR- Adult Community Services B3

Service hours: 08:00-20:00 7 days

Are you an experienced administrator looking for a role within the NHS?

We are looking for a highly motivated individual to work in our Community Coordination Centre based at Milford hospital. We recognise that administrators are vital to the smooth operation of all our services. You will act as the first contact for all enquiries via telephone and email, log referrals on EMIS, our electronic clinical system and complete all general administration duties.

The Adult Community Service division of the Royal Surrey Foundation Trust are work in partnership with local GP practices in Guildford and Waverley to develop and provide integrated services for the population living in the area. Health professionals in the community, including GPs, nurses, therapists and paramedics are working closely to provide a completely integrated service for patients not only providing great care, but improving patient experience too.

You will join an established administration team based at Milford Community Hospital, working alongside our team of dedicated professionals including nurses, paramedics, therapists, and support workers. You will have a great support network which includes regular team meetings enabling shared growth, learning and development. You will become an active member of the Adult Community Services Team.

Main duties of the job

To provide comprehensive administrative support to the CCC ensuring that work is prioritised according to need and the office environment is efficiently managed. Manage referrals into Adult Community Services and along with clinical support ensure onward referral to the appropriate Adult Community Service.

About us

Royal Surrey is a compassionate and collaborative acute and community Trust. Recognising that our 5000 colleagues are our greatest strength, we offer a comprehensive health and wellbeing program along with a commitment to developing and advancing your career. Our diverse and welcoming Royal Surrey family will ensure you that you feel valued from your initial interview through your entire tenure.

We are clinically led and provide joined up care by bridging the gap between hospital and community services alongside regional specialist cancer care. Our main acute hospital site is in Guildford with community hospital sites at Milford, Haslemere and Cranleigh. We provide adult community health services in homes across Guildford and Waverley.

The Care Quality Commission (CQC) have given us an overall rating of Outstanding.

Royal Surrey has a strong reputation and history to build on. We are proud of our achievements and we are investing in our colleagues through our commitment to supporting professional development as well as investing more than £45 million in our physical environment and new equipment in the next few years. There has never been a better time to join us.

Although it isn't the Trusts normal practice, adverts may close early, so you are encouraged to submit an application as soon as possible.

A video about the Royal Surrey - https://www.youtube.com/watch?v=R96pMboIYdo

Job responsibilities

Please see the attached Job Description and Person Specification.

KEY RESULT AREAS/MAIN DUTIES AND RESPONSIBILITIES:

Plans and manages own work load on a daily basis

• Ensures an accessible and facilitates a responsive service for patients and referrers to Adult Community Services
• Acts as the first point of contact for patients and referrers, responsible for managing telephone calls and emails, dealing with all enquiries, maintains detailed messages on electronic system and escalates to clinical staff as required
• Displays courteous, efficient and robust lines of communication between patients, community staff and other clinicians / external stakeholders e.g. community hospitals, voluntary sector, GP practices, hospitals, hospice,
• Disseminates service information to staff across the relevant team / designated area as requested using various means of communication: telephone, letter, e-mail, face to face meetings
• Books patient appointments / visits and patient transport booking as required using electronic EMIS system
• Maintains filing systems, ensuring unnecessary papers are disposed of in line with policy and information governance requirements
• Maintains up to date information on training and dates of training for all staff within the team / designated work area
• Reports all complaints, hazards, near miss incidents, incidents and accidents and escalates to line manager / clinical lead in a timely manner
• Utilizes electronic systems and databases as relevant
• Maintains data bases and reports at all times by entering data / patient information in a timely manner

Your base will be at Milford Community Hospital which is located in beautiful rural surroundings and has free on-site parking

Milford hospital is close to a main line station

Full NHS pension scheme, terms and conditions apply.

For an informal discussion/visit, please contact:

01483 362020 [e-mail]

*Previous applicants need not apply again*

Person Specification

Qualifications

• Good standard of education up to A level or equivalent experience
• High level of IT skills, including advanced use of Microsoft Office packages and good understanding of computer data processing

Knowledge

• Extensive experience of spreadsheet, database, email and presentation computer packages
• Experience of accessing the internet
• Previous experience of working within an office environment
• Good level of competency in word processing and data entry, together with advanced keyboard skills
• Good working knowledge of administrative and secretarial practice
• Able to concentrate for set periods of time on set tasks
• Previous experience of working within health care sector
• Good presentation skills both written and verbal

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

£26,240 to £27,928 a yearPer annum (pro rata) inc HCAS