Administrator - Adult Community Learning Department (Term Time Only)

Middlesbrough College Group; Tees Valley; Presencial; GBP 22.000 - 23.000; A tiempo parcial

Ventajas ofrecidas por este puesto de trabajo

Holiday entitlement and purchase

Health & Wellbeing programs

Flexible hours

Employee Assistance Programme

Professional development and CPD

Salary sacrifice on home & tech

Cycle to Work

Discounted parking and onsite car park

Descripción de la vacante

Middlesbrough College is seeking a well-organised Term Time Only Administrator to support the Adult and Community Learning team. You will manage learner referrals, enrolments, and records, while delivering strong customer service and ensuring smooth daily operations across ESOL and Functional Skills programs.

The role requires good IT and communication skills, with attention to accuracy and confidentiality, and the flexibility to meet deadlines in a busy college environment.

Formación

• Minimum Level 3 Business Administration qualification.
• Grade C or above in Maths and English (or equivalent).
• Commitment to mandatory training and CPD.
• Evidence of up-to-date CPD.
• Level 2 Customer Service qualification – Desirable.
• ProSolution, Promonitor and Proachieve experience.

Responsabilidades

• Provide a professional and welcoming reception for visitors and enquiries.
• Receive referrals, respond to queries and maintain effective communication.
• Coordinate and book learners onto enrolment sessions.
• Design and maintain department databases and software programmes.
• Maintain referral, enrolment and visitor records per procedures.
• Assist with preparation of College reports for the Head of Employability and Projects.
• Support day-to-day reception and enrolment activities.

Conocimientos

IT skills

Communication

Record keeping

Organisation

Flexibility

Commitment to excellence

Educación

Level 3 Business Administration

Maths English # Grade C+

CPD evidence

Level 2 Customer Service (Desirable)

Herramientas

ProSolution

Promonitor

Proachieve

Descripción del empleo

Job Title: Administrator - Adult Community Learning Department (Term Time Only)

Department:NSG Business Support

Contract:Part Time, Term Time Only (40 weeks) Permanent

Hours:37 hours per week

Salary:£21,618 - £22,477 per annum (actual salary)

Pension: Nest Pension Scheme

The Role

Middlesbrough College is seeking an organised and proactive Term Time Only Administrator – to join our Adult and Community Learning team. This is an exciting opportunity for an individual with strong administrative and communication skills to support the smooth running of our Adult and Community Learning provision. In this role, you will coordinate learner referrals to enrolment sessions, maintain accurate records and provide essential administrative support across ESOL, Functional Skills and other Adult and Community Learning programmes. You will also play a key part in delivering excellent customer service and ensuring efficient day-to-day operations.

Key Responsibilities

• Provide a professional and welcoming reception service, acting as the first point of contact for all visitors and enquiries.
• Liaise with referral agencies to receive referrals, respond to queries and maintain effective communication.
• Coordinate and book learners onto enrolment sessions, ensuring timely and accurate arrangements.
• To design and maintain department databases and software programmes.
• Maintain accurate referral, enrolment and visitor records in line with organisational procedures.
• To assist the Head of Employability and Projects with preparation of College reports.
• Support the smooth day-to-day operation of reception and enrolment activities.

Please find the full job description here – Administrator – Adult and Community Learning - JD

Qualifications

• Minimum Level 3 Business Administration qualification
• Grade C or above in Maths and English (or equivalent)
• A commitment to undertake any mandatory training relevant to the role
• Evidence of up-to-date CPD
• Level 2 Customer Service qualification – Desirable

Experience

• Experience and working knowledge of ProSolution, Promonitor and Proachieve
• Experience of working in a busy office
• Experience of supervising/supporting staff to meet deadlines – Desirable

Skills & Knowledge

• Good IT skills
• Excellent communication skills
• Ability to maintain accurate and confidential records
• Excellent organisation skills and the ability to meet tight deadlines
• Flexibility in terms of working day
• Commitment to excellence

Why Join Us?

• Substantial annual leave entitlement plus holiday purchase scheme.
• Health &Wellbeing; freegym membership, 24/7 counselling for you and your family
• Family-friendlypolicies: flexiblehours and a supportive work environment
• Employee Assistance Programme (EAP): confidential support including and financial advice.
• Professional development: extensive training, mentoring, and career progression opportunities
• Funded CPD opportunities, regular staff development training, and paid volunteering days
• Access to discounted hair and beauty treatments at our onsite salon.
• Collegebenefit scheme – College Extras:
• Up to 15% cashback at top retailers & restaurants
• Discounted gift cards for big brands
• Home & tech upgrades via salary sacrifice
• Cycle to Work scheme
• Discounted onsite car parking.

To learn more about working at Middlesbrough College, please visit our Work For Us page.

For further details, please contact Fiona Kempton, Associate Director – Adult & Community Learning and Partnerships, [e-mail]

Safeguarding Our Students

Middlesbrough College is committed to safeguarding and promoting the welfare of all students. All staff are expected to share this commitment. If you’re successful, you’ll be required to complete thorough pre-employment checks, including an enhanced DBS check and satisfactory references. All roles within the College carry safeguarding responsibilities, including promoting student welfare, reporting any concerns to the Designated Safeguarding Lead (DSL), and modelling safe and appropriate conduct in line with College policies.

All posts at Middlesbrough College involve regulated activity and are therefore exempt from the Rehabilitation of Offenders Act (ROA) 1974. The amendments to the ROA 1974 (Exceptions Order 1975, (amended 2013 and 2020) mean that when applying for certain jobs and activities, certain spent convictions and cautions are ‘protected’, so they do not need to be disclosed to employers, and if they are disclosed, employers cannot take them into account. The MOJ’s guidance on the Rehabilitation of Offenders Act 1974 and the Exceptions Order 1975, provides information about which convictions must be declared during job applications, related exceptions and further information.

Please be aware that it is a Criminal offence to apply for this post if you are barred from engaging in regulated activity in connection to children.

As part of our shortlisting process, we will conduct an online search for all shortlisted candidates to identify any safeguarding or reputation‑related concerns (as required by KCSIE).

Right to Work

Applicants must have the legal right to work in the UK at the time of application. Unfortunately, we are unable to offer visa sponsorship for this role.

Recruitment Process

Applications are shortlisted for interview as they are received, and so early application is encouraged. We reserve the right tocommencethe interview process and close the vacancy prior to this date.

Equality & Diversity

Middlesbrough College is an equal opportunities employer, committed to creating an inclusive workplace where everyone is valued. We welcome applications from all backgrounds and make recruitment decisions based on skills and experience. As a Disability Confident employer, we actively support applicants with disabilities.