Administrator

Flogas Britain; Stoke-on-Trent; On-site; GBP 20,000 - 26,000; Full time

Benefits offered by this job

Discretionary Bonus

Enhanced Pension Scheme

Life Assurance

Employee Assistance Plan

Health plans, wellbeing support, free

Eye Care Vouchers

Extensive discounts from loved brands

25 holidays + bank holidays with 1

Enhanced Family Friendly Leave

Job summary

Flogas Britain is seeking an Administrator to manage general office duties, data entry, and support customer accounts at the site office. You will engage with customers at the sales counter and ensure accurate paperwork to keep orders moving.

The role emphasizes attention to detail, ability to work under deadlines, and teamwork within a busy energy operations environment. Training and benefits are available as part of our supportive team.

Qualifications

• Previous administration experience.
• Proficient with Outlook, Word & Excel.
• Able to work on own initiative.
• Meet deadlines and prioritise workload.
• Strong attention to detail.
• Positive attitude to staff and customers.
• Good interpersonal skills.
• Team player and supportive.
• Flexible with extra hours during busy periods.

Responsibilities

• General day to day office duties, including data entry
• Serve customers at the sales counter professionally
• Provide administration support to customer accounts
• Update systems and complete spreadsheets as required
• Handle customer service queries
• Raise and process invoices

Skills

Admin experience

Microsoft Office

Initiative

Deadline-driven

Attention to detail

Interpersonal skills

Team player

Flexible hours

Tools

Microsoft Office Suite

Job description

Join us as at Flogas and we’ll do right by you with training, support, benefits, and lots of opportunities to develop in our 1,350 strong team.

Flogas is powered by people who want to do energy right by customers in homes and businesses all across the country. From Drivers to Technicians, Customer Experience experts to Site Managers, Engineers to Electricians, we come together as a team of experts, to do more for our customers

How You’ll Power Our Business As An Administrator

As an Administrator, you will be responsible for the general administrative duties within the site office to ensure the timely and efficient administration of all customer orders and paperwork.

Here at Flogas, we may have a fossil fuels background, but we’re working towards delivering 100% renewable energy to our customers by 2040. We’re already supporting our customers to reduce their carbon emissions, by helping them make the switch from oil to gas. We’re also developing our offering for technologies such as heat pumps and solar panels, beginning to help our customers reduce their energy consumption and evolving new bio-fuels and renewable gases. All of which means job security, and opportunities to get involved in exciting new initiatives. Join Flogas and help us do energy right for the future.

Here’s What You’ll Be Doing

• General day to day office duties, including data entry
• Looking after the sales counter and serving customers in a professional and courteous manner
• Providing administration support to customer accounts
• Updating the system and completing spreadsheets as required
• Handling customer service queries
• Raising & processing invoices

What We’ll Need From You

• Previous administration experience
• Be proficient with all aspects of Microsoft office programs including Outlook, Word & Excel
• Able to work on own initiative
• Work within strict deadlines and effectively prioritise workload to meet changing business requirements
• Possess strong attention to detail and be able to identify inaccuracies effectively and in a timely manner
• Convey a positive attitude to staff and customers at all times.
• Have good interpersonal skills, and able communicate to staff & customers on all levels
• Work well in a team and provide support to others
• Demonstrate a flexible approach to work and be willing to work additional hours during busy periods to meet seasonal demands

What You’ll Get From Us

You matter. And at Flogas, we’ll do right by you with all the benefits, support, and training you need to thrive.

• Discretionary Bonus
• Enhanced Pension Scheme
• Life Assurance
• EAP (Employee Assistant Plan)
• Health plans, wellbeing support, free flu jabs and Eye Care Vouchers
• Extensive discounts from loved brands and major retailers
• 25 holidays + bank holidays with 1 additional volunteering day. *pro-rated based on contracted hours
• Enhanced Family Friendly Leave

Flogas: Powered by people

At Flogas, we do energy right by hundreds of thousands of customers across Britain who live, work, relax or holiday off-grid. Powered by people like you, we connect them to the energy they need, when and where they need it. With the backing of the global Group DCC, we’ve grown over the last 35 years to become one of the largest suppliers of Liquid Petroleum Gas (LPG) in the country. Now we’re investing heavily in new infrastructure and innovations, so we can deliver 100% renewable energy to our customers by 2040 - and a career with a bright future to you.

Doing right by everyone

People matter at Flogas. We’re an equal opportunities employer and we welcome applications from all regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste) religion or belief, sex, sexual orientation or educational background. We’re committed to doing right by our people, so we all feel engaged, motivated and proud to work for Flogas.