Administrator

Aj Bell; Salford; Hybrid; GBP 25,000 - 34,000; Full time

Benefits offered by this job

25 days holiday

Discretionary bonus

6% Pension with matched contributions

Share schemes

Health Cash Plan

Free onsite gym

Enhanced family leave

Travel and bike loan schemes

Employee Assistance Programme

Job summary

AJ Bell is seeking Customer Services Administrators to join our Client Servicing Administration teams. You will help provide award-winning service to customers with training supplied from day one.

A strong emphasis on numeracy, communication and IT skills, particularly Excel, will help you thrive in a busy, deadline-driven environment. We offer a starting salary of £25,400, 25 days holiday, a 6% pension, discretionary bonus and a range of share schemes.

Qualifications

• A minimum of 5 GCSEs grades 9-4 (A-C) including Maths and English.
• Excellent numerical ability.
• Strong written and verbal communication skills.
• Proficient IT skills, including experience working with Excel.
• Ability to work to deadlines and under pressure, at times unsupervised.
• Previous experience in financial services, administration or customer service is beneficial but not essential, as full training will be provided.
• A keen interest in learning about financial services and delivering excellent customer service.

Responsibilities

• Provide administrative support within Client Servicing Administration.
• Deliver award-winning service to customers.
• Participate in training and development to build knowledge and confidence.
• Support across multiple teams and adapt to a hybrid working model.

Skills

GCSEs Maths & English

Numerical ability

Strong communication

Excel proficiency

Deadline-driven

Financial services knowledge helpful

Customer service experience beneficial

Education

GCSEs (5+ including Maths & English)

Tools

Excel

Job description

We are now looking to recruit hardworking, articulate individuals to join our Client Servicing Administration teams as Customer Services Administrators, where you will play a key role in providing our award-winning service to our customers. At AJ Bell, we believe investing should feel good, and that starts with the people who support our customers every day. We're looking for individuals with a positive attitude, strong attention to detail and a willingness to learn. You don't need previous financial services experience to be successful in this role, we'll provide all the training and support you need to build your knowledge, confidence and skills from day one. Whether you're starting your career, returning to work or looking for a new challenge, this is an opportunity to join one of the UK's fastest-growing investment platform businesses and develop a long-term career with us. For hardworking individuals, there are excellent career development opportunities available. We have big growth plans with multiple opportunities available across a variety of teams. Inductions will take place for these roles on a 3-weekly basis.

• You will have a minimum of 5 GCSEs grades 9-4 (A -C) or equivalent, including Maths and English.
• Excellent numerical ability.
• Strong communication skills, both written and verbal.
• Competent IT skills, including experience working with Excel.
• Ability to work to deadlines and under pressure, at times unsupervised.
• Previous experience in financial services, administration or customer service is beneficial but not essential, as full training will be provided.
• A keen interest in learning about financial services and delivering excellent customer service.
  At AJ Bell, we believe investing should feel good. Whether you're looking for an ISA, pension or dealing account, whether you want to invest with the help of a financial adviser or do it yourself, we have easy-to-use solutions to sort people from all walks of life.

We’re one of the UK's fastest-growing investment platform businesses, trusted by everyone from professional financial advisers to first-time investors. Today, over 762,000 customers trust us to manage more than £121.5 billion of assets. By continually striving to make investing simpler and more accessible, we’re helping more people take control of their financial futures. We’re proud to be recognised as one of the UK's Best 100 Companies to Work For for six consecutive years, and a Great Place to Work in 2025 and 2026, a reflection of our supportive and collaborative culture.

• Starting salary of £25,400 (can be higher dependent on financial services experience)
• 25 days holiday, increasing with service + buy/sell scheme + bank holidays
• 6% Pension with matched contributions
• Discretionary bonus scheme
• Share schemes (including free shares and BAYE)
• Health Cash Plan and discounted private healthcare
• Free onsite gym
• Enhanced family leave (subject to qualifying criteria)
• Travel and bike loan schemes
• Employee Assistance Programme

Life at AJ Bell

• Regular social events including summer and Christmas parties
• Learning and development opportunities tailored to you
• Casual dress code
• Friendly, supportive team environment

Our ways of working

At AJ Bell, our people are the heart of our culture. We believe in building strong connections by working together. That's why we offer a hybrid working model for our Customer Services Administrator roles, where you'll spend 3-4 days per week in the office. For new team members, the first 3 months will be spent Full time in the office to help you immerse yourself in our business and build valuable relationships with your colleagues.

Inclusion & diversity

We re committed to creating an inclusive environment where everyone feels respected, supported and able to be themselves at work.