Senior Business Analyst

AJ Bell Management Limited; Manchester; Hybrid; GBP 50,000 - 70,000; Full time

Benefits offered by this job

26 days holiday

Pension 7%

Discretionary bonus

Share schemes

Health Cash Plan

Private healthcare discount

Free gym

Enhanced family leave

Travel and bike loan

Employee Assistance Programme

Job summary

AJ Bell is seeking a Senior Business Analyst to support growth and cost targets by delivering continuous improvements, new products and functionality. You will work with stakeholders to ensure successful delivery and drive changes across the department.

You will mentor juniors, lead detailed specification and modelling, and create high-quality user stories for front-end web and mobile app solutions while ensuring gap, impact and risk analyses are completed.

Qualifications

• Experience delivering BA services to support growth and cost targets.
• Ability to mentor junior staff or manage them directly.
• Lead for detailed specification and modelling using standard methods.
• Experience creating high quality user stories for front-end web and mobile apps.
• Strong stakeholder engagement and ability to present findings

Responsibilities

• Support business case development by identifying options and analysing costs, benefits, risks and impacts.
• Mentor junior staff or provide direct management as needed.
• Lead detailed specification and modelling of holistic solutions with cross-functional links.
• Facilitate stakeholder meetings and workshops; present findings clearly.
• Help define holistic solutions addressing organisational, people, processes, information and tech aspects.
• Create high quality user stories for new/existing front-end web and mobile apps; ensure gap/impact/risk analysis.
• Identify areas for system/process improvements to boost customer value and efficiency.
• Ensure customers understand platforms and achieve best outcomes; validate business requirements.

Skills

Agile working

Business analysis

Business modelling

Requirements management

Stakeholder management

Systems analysis

Testing

User experience analysis

Job description

We are looking for a Senior Business Analyst to provideBA services to support AJ Bell with its growth and cost targets. This role will work withstakeholders to ensure the successful delivery of continuous improvements, new products & functionality. They will implement change across the department in support of strategic goals and ways of working.

Job Responsibilities

• Support business case development through the identification and definition of business and technical options that will address the business objectives and requirements, and the analysis of the costs, benefits, risks and impacts for each option
• Support with junior member of staff either through mentoring or a more direct management role
• Be the lead for the detailed specification and modelling of holistic solutions using standards, methods and techniques as required. You'll maintain links with colleagues within related disciplines such as business operations, software engineering and service delivery functions and support the deployment of business and technical changes;
• Facilitating stakeholder meetings and workshops, and presenting findings and actions both verbally and in writing to the business
• Assisting in defining holistic solutions that address organisational, people, processes, information and technology aspects; justifying the solutions when supporting the development of a business case for a business change initiative
• You will help create high quality user stories for new and existing front-end web and mobile app solutions working with colleagues on the discovery, design, build and testing phases of the initiative also ensuring that gap, impact and risk analysis is completed.
• You will seek to identify areas where improvement in systems and processes will lead to an improved customer experience and /or greater efficiency.
• You will be customer focused to ensure our customers get the best value out of our platforms by ensuring that they understand what the platforms can do and how it is best used ensuring they get the best possible customer outcome
• You will gather, analyse and validate business requirements and validate analysis completed by others
• You will seek to identify areas where improvement in systems and processes will lead to greater efficiency and ensure that these are brought to management attention

Your Skills and Competencies

• Agile working. You can help the team to decide the best approach. You can help teams to manage and visualise outcomes, prioritise work and adhere to agreed minimum viable product (MVP), priorities and scope.
• Business analysis. You can advise on the approach to identify, investigate, analyse and communicate complex business problems and opportunities within a project or programme of work. You can inform tactical decision making and help to define longer-term strategic plans. You can recommend the approach to options analysis, feasibility assessment and operations, and can quantify potential business benefits. You can ensure the proposed solution aligns with business goals and objectives, and business and user needs, and achieves the required outcomes and expected benefits
• Business modelling. You can lead on the modelling of processes, systems and data at varying levels of detail or complexity across a project or programme.
• Requirements definition and management. You can advise on the approach to requirements management within a project or programme. You can define the most appropriate requirements management life cycle methods and ensure the requirement can be traced in the design, build, test, tender and evaluation phases.
• Stakeholder relationship management (business analysis). You can lead on communicating with stakeholders, clarifying needs and commitments through consultation and consideration of consequences while focusing on user and business needs.
• Systems analysis. You can lead the identification and analysis of IT system capabilities, developing models and system requirements. You can use systems analysis to support a deeper understanding of how processes and systems work, and to identify gaps.
• Testing (business analysis). You can recommend the value of testing and apply the relevant tools and techniques to ensure test validity.
• User experience analysis. You can advise on the approach to analysis, prioritisation and validation of user experience needs. You can recommend a range of techniques to analyse the user experience and ensure that it meets business and user needs.

About AJ Bell

At AJ Bell, we believe investing should feel good. Whether you're looking for an ISA, pension or dealing account, whether you want to invest with the help of a financial adviser or do it yourself, we have easy-to-use solutions to suit people from all walks of life.

We're one of the UK's fastest-growing investment platform businesses, trusted by everyone from professional financial advisers to first-time investors.

Today, over 762,000customers trust us to manage more than £121.5billion of assets. By continually striving to make investing simpler and more accessible, we're helping more people take control of their financial futures.

We're proud to be recognised as one of the UK's Best 100 Companies to Work For for six consecutive years, and a Great Place to Work® in 2025 and 2026, a reflection of our supportive and collaborative culture.

What we offer

• 26days holiday, increasing with service + buy/sell scheme + bank holidays
• 7% Pension with matched contributions
• Discretionary bonus scheme
• Share schemes (including free shares and BAYE)
• Health Cash Plan and discounted private healthcare
• Free gym
• Enhanced family leave (subject to qualifying criteria)
• Travel and bike loan schemes
• Employee Assistance Programme

Life at AJ Bell

• Regular social events including summer and Christmas parties
• Learning and development opportunities tailored to you
• Casual dress code
• Friendly, supportive team environment

Our ways of working

At AJ Bell, our people are the heart of our culture. We believe in building strong connections by working together. That's why we offer a hybrid working model, where you'll spend a minimum of 60% of working time per month in the office. For new team members, an initial period will be spent full-time in the office to help you immerse yourself in our business and build valuable relationships with your colleagues.

Inclusion & diversity

We’re committed to creating an inclusive environment where everyone feels respected, supported and able to be themselves at work.

We welcome applications from all backgrounds and make hiring decisions based on skills, experience and potential.

Agency information

This vacancy is being managed exclusively by our in-house Recruitment team. We are not partnering with recruitment agencies on this opportunity and will only accept applications submitted directly by candidates