Administrator

Hammersmith Jobs; Royal Borough of Greenwich; Presencial; GBP 21 000 - 27 000; Tempo integral

Resumo da oferta

West London NHS Trust is seeking an organised Administrator to support inpatient and community services. You will be the first point of contact for patients and visitors, ensuring smooth daily running of clinical and administrative tasks.

The role requires strong communication skills, resilience in a fast-paced environment, and proficiency in Microsoft Office and IT systems. You will join a supportive team and contribute to high-quality patient care.

Qualificações

• Level 2 NVQ in appropriate field Or equivalent.
• EDL.
• Experience of providing administrative duties across multiple teams.
• Experience of liaising with and working closely with health care professionals.
• Experience of providing public facing advice.
• Experience of collecting and collating data.
• Knowledge of the local health service remits.
• Knowledge of Microsoft Office including outlook and excel.

Responsabilidades

• Day-to-day administration across the team and services.
• Support colleagues to ensure work is completed within agreed timelines.
• Populate reports and collate data on templates.
• Act as point of contact for patients and visitors, remaining calm, professional and empathetic.
• Work within Ealing Community Partners and participate in peer support activities.
• IT-based role aligned with paper-light objectives using System One and MS Office.

Conhecimentos

Excellent communication

Public-facing experience

Prioritisation

Teamwork across teams

Formação académica

Level 2 NVQ or equivalent

EDL

Ferramentas

Microsoft Office

Outlook

Excel

Descrição da oferta de emprego

Job summary

We are looking for an organised and proactive Administrator to join our friendly team, providing vital support across inpatient and community services. This is a varied role where you will be the first point of contact for patients, visitors and colleagues, helping to ensure the smooth day-to-day running of clinical and administrative functions.

If you have excellent communication skills, enjoy working in a fast-paced environment, and are confident using Microsoft Office and other IT systems, we would love to hear from you. In return, you'll join a supportive team and play an important role in delivering high-quality patient care and services.

Previous Applicants need not apply.

Main duties of the job

Responsible for the day to day administration across intermediate with other members of the team.

Responsible for supporting colleagues ensuring work is completed within an agreed timeline.

Able to populate reports and collate data on agreed templates

This role will act as point of contact for patients and visitors, this will entail being calm, professional and empathetic whilst dealing with potentially sensitive and stressfully situations.

This role sits within Ealing Community Partners and will act as point of contact for peers and participate in peer support work.

The function of this role is IT based in line with the service objective of being paper light, this will entail fully utilising system one, Microsoft office (including excel and outlook) and other IT equipment such as telephonetics and projectors.

About us

West London NHS Trust is one of the most diverse healthcare providers in the UK, delivering a range of mental health and physical healthcare and community services. The Trust runs Broadmoor Hospital, one of three high secure hospitals in the country, with an international reputation.

Our high secure services care for patients from South of England and we provide low and medium secure services across eight London boroughs. The Trust also provides mental and physical healthcare in three London boroughs (Ealing, Hounslow and Hammersmith & Fulham). We employ over 5,000 staff, of whom 59% are BME. Our turnover for 2024-25 is over £500m.

The Trust is rated as 'Good' overallby the Care Quality Commission. Forensic services are rated as 'Outstanding'.

The Trust is an established partner and contributor in the development of the evolving North West London Integrated Care System and the Integrated Care Board. The Trust leads the NW London Children and Adolescent Mental Health provider collaborative.

Job description

Job responsibilities

The Candidate Pack provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience and knowledge required. Please view as attached

The person specification below is not the full person specification, but outlines the criteria against which your application form will be assessed.

Person Specification

Qualifications and Training

Essential

• Level 2 NVQ in appropriate field Or equivalent
• EDL

Desirable

• NVQ level 3 in appropriate field

Experience

Essential

• Experience of providing administrative duties across multiple teams
• Experience of liaising with and working closely with health care professionals
• Experience of providing public facing advise
• Experience of collecting and collating data
• Experience of working with a public facing environment

Desirable

• Experience of developing data collection tools
• Experience of providing support across providers
• Experience of working 1:1 with health care professional in completing clinical audit

Knowledge and Skills

Essential

• Knowledge of the local health service remits
• Knowledge of and ability to fully utilise Microsoft office including outlook and excel
• Knowledge of the multidisciplinary team and roles

Personal Qualities

Essential

• Able to prioritise own work and support others
• Ability to work seamlessly across teams
• Able to resolve problems when they arise and ask for support when appropriate

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

West London NHS Trust

Address

Clayponds Hospital

Sterling Place

London

W5 4RN

United Kingdom

Employer's website

https://www.westlondon.nhs.uk (Opens in a new tab)