Administrator

Adecco; Penrith; On-site; GBP 15,153 - 20,664; Full time

Job summary

Adecco is recruiting an Administration Assistant to support Cumbria Constabulary in a busy central office. The temp role offers an hourly rate of £13.10 and a standard 37-hour week, Monday to Friday, 9am–5pm.

Key duties include processing post, EDMS scanning, handling public enquiries, and preparing documents for court action. Strong IT skills and prior clerical experience are essential for success.

Qualifications

• Clerical experience and administrative skills essential.
• Excellent time management and ability to prioritise tasks.

Responsibilities

• Open and record all incoming post on the National Fixed Penalty System.
• Process post through scanning and the Electronic Document Management System for prompt decisions.
• Produce daily prints and check all documents for future court action.
• Manage enquiries received in the Central Ticket Office email, ensuring timely responses.
• Operate the electronic mailing system, preparing documents for posting.
• Handle payments for transfers to the Fixed Penalty Office.
• Generate correspondence using Microsoft Word and the National Fixed Penalty System.
• Assist with processing driver admissions and checking for any discrepancies.
• Address enquiries from the public, remaining calm and professional, even in challenging situations.
• Liaise with Police Officers and Fixed Penalty Offices to resolve queries.
• Maintain accurate records in compliance with Data Protection regulations.

Skills

Clerical experience

Customer service

Time management

Conflict resolution

Public sector experience

IT literacy

Education

English GCSE (A-C) or equivalent

RSA II or equivalent

Tools

Microsoft Word

Microsoft Outlook

Job description

Adecco are pleased to be recruiting for an Administration Assistant to work within the Cumbria Constabulary.

This temporary role offers an exciting opportunity to contribute to the effective operation of a vital public service, with an hourly rate of £13.10.

Contract Details

Contract Type: Temporary
Working Pattern: Full Time Monday to Friday 9am to 5pm (37 hours per week)

Key Responsibilities

• Open and record all incoming post on the National Fixed Penalty System.
• Process post through scanning and the Electronic Document Management System for prompt decisions.
• Produce daily prints and check all documents for future court action.
• Manage enquiries received in the Central Ticket Office email, ensuring timely responses.
• Operate the electronic mailing system, preparing documents for posting.
• Handle payments for transfers to the Fixed Penalty Office.
• Generate correspondence using Microsoft Word and the National Fixed Penalty System.
• Assist with processing driver admissions and checking for any discrepancies.
• Address enquiries from the public, remaining calm and professional, even in challenging situations.
• Liaise with Police Officers and Fixed Penalty Offices to resolve queries.
• Maintain accurate records in compliance with Data Protection regulations.

What We're Looking For

• English GCSE (A-C) or equivalent.
• RSA II or equivalent experience.
• Clerical experience, demonstrating strong administrative skills.
• Proficiency in Microsoft Word, Microsoft Outlook, and IT literacy.
• Exceptional time management skills and the ability to prioritise tasks under pressure.
• Experience in customer service, particularly with public interactions.
• Conflict resolution skills to handle enquiries tactfully and assertively.

Equal Opportunities

Our client is an equal opportunities employer and welcomes applications from all sectors of the community. Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply.