Administrator

HCRG Care Group; Old Woking; On-site; GBP 22,000 - 27,000; Full time

Benefits offered by this job

Group pension

Free drinks at base location

Employee discounts via My Reward Hub

Wellbeing and career support

Job summary

HCRG Care Group in Woking is seeking a Business Support Administrator to join a friendly SPA team supporting our Surrey Child and Family Health Services. You will handle calls, emails and letters, perform admin tasks, and receive full training on our systems while developing your skills for career progression.

The role is office-based with standard hours, starting salary from £24,853 FTE, and access to benefits including pension, wellbeing support and employee discounts.

Qualifications

• Must have GCSE-level education.
• Excellent customer service skills.
• Computer literacy required.

Responsibilities

• Provide excellent service to callers and correspondents.
• Respond to calls, emails and letters; manage inquiries.
• Undertake routine administrative tasks and data entry.

Skills

Customer service

Communication

Computer literacy

Telephone handling

Education

GCSE-level education

Tools

Clinical systems

Databases

Job description

Business Support Administrator You will join a supportive and welcoming Business Support team supporting our Surrey Child and Family Health Services. You will work closely with clinical and operational colleagues, be fully trained in our systems and processes, and be supported to develop your skills and progress your career. You will have access to: A starting salary from £24,853 FTE with access to our group pension Free tea, coffee and milk at your base location Membership of My Reward Hub, giving you access to discounts on everyday purchases like grocery shopping as well as cashback and voucher offers for treats for you and those special to you Access to your wages as you earn them to help cover lifes emergencies and avoid overdraft fees or high interest rates Online and face to face help with your mental and physical wellbeing, from healthy recipes and activity challenges through to post-trauma support, legal, debt and life management help, as well as career coaching and counselling, You will join a supportive and welcoming Business Support team supporting our Surrey Child and Family Health Services. Work closely with clinical and operational colleagues, receive training on systems and processes, and be supported to develop skills and progress your career. Responsibilities include providing excellent service, responding to calls, emails, and letters, and undertaking administrative tasks. Must have GCSE-level education, excellent customer service skills, and computer literacy. Desirable to have knowledge of clinical systems or databases. HCRG Care Group provides community health services and is committed to equal opportunities, embracing diversity and inclusion.
HCRG Care Group, established in 2006, is one of the UK's leading independent providers of community health and care services. They work with health and care commissioners and communities to transform services with a focus on experience, efficiency, and improved outcomes. Delivering and transforming adult and children community health services, primary care services including urgent care, sexual health, dermatology, and MSK services, as well as adult social care and wellbeing services, they support communities across England. They adhere to values of care, thought, and action and are committed to equal opportunities, welcoming diverse applicants.
Access to eLearning, bespoke career pathways and opportunities for continuing professional development through our Outstanding learning and development team, The Learning Enterprise An open and just culture where you are encouraged to have and implement ideas which can help us deliver our purpose: changing lives through transforming health and care, backed up by at least £100,000 of ringfenced innovation funding each year We are currently looking for a Business Support Administrator on a permanent basis working in Woking. This role will initially be fully office based and easily accessible via car or public transport with free parking Working closely with clinical and operational colleagues you will receive training on our systems and processes. You will be a key part of our Single Point of Access (SPA), providing a professional and caring service to families, carers and professionals contacting us by phone, email and post. Full training will be provided for the position. The service
operates from 9am to 5pm, Monday to Friday