Administrator

Axis; London Borough of Newham; On-site; GBP 21,000 - 27,000; Full time

Job summary

Axis CLC is seeking an organised Administrator to join the Repairs & Maintenance team, supporting reactive and planned works for housing associations. You will handle calls, schedule repair orders and maintain accurate records to support invoicing and reporting.

With experience in social housing, you will liaise with residents, operatives and planners, prioritise workloads, and help ensure service targets and KPIs are met with accuracy and professionalism.

Qualifications

• Administrative experience within social housing
• IT literate with strong data-entry skills
• Understanding of maintenance and repairs terminology
• Awareness of KPIs and performance targets
• Knowledge of housing sector processes is desirable

Responsibilities

• Handle incoming calls from residents, providing updates on repair works.
• Raise, process and schedule repair orders using company systems.
• Maintain accurate records, job notes and audit trails.
• Review supervisor and operative reports and take follow-up action.
• Resolve queries and minor complaints at first point of contact.
• Monitor shared inboxes, logs and variation requests.
• Coordinate works with operatives, planners, subcontractors and residents.
• Order materials and equipment as required.
• Ensure activity is updated in line with KPIs and targets.

Skills

Admin experience

IT literacy

Maintenance terminology

KPI awareness

Housing sector knowledge

Job description

Axis, part of Axis CLC, is a trusted property services specialist delivering responsive repairs, planned works, refurbishments and voids services across the UK. Backed by over 110 years of combined experience and the wider strength of Axis CLC, operating from 23 UK offices and employing more than 2,500 people nationwide, we support housing providers and public sector clients with high-quality maintenance and compliance services that help keep residents safe, properties well maintained and communities supported.

We are looking for an organised and customer-focused Administrator to join our Repairs & Maintenance team, supporting the delivery of services to housing association and local authority residents.

Working on our long-term partnership with Peabody,, you will help coordinate reactive, planned and disrepair works across a large housing portfolio. This role plays a key part in ensuring repairs are processed efficiently, residents are kept informed and records are maintained accurately.

What You’ll Do

• Handle incoming calls from residents, providing clear and professional updates on repair works.
• Raise, process and schedule repair orders using company systems, ensuring accuracy for invoicing and reporting.
• Maintain accurate records, job notes and audit trails.
• Review supervisor and operative reports and take appropriate follow-up action.
• Resolve queries and minor complaints at first point of contact.
• Monitor shared inboxes, logs and variation requests.
• Liaise with operatives, planners, subcontractors and residents to coordinate works and provide progress updates.
• Order materials and equipment as required.
• Ensure all activity is updated accurately and in line with KPIs and service targets.

What You’ll Bring

• Administrative experience within social housing, with a strong preference for candidates who have supported repairs and maintenance delivery.
• IT literate with strong system and data-entry skills
• Understanding of maintenance and repairs terminology
• Awareness of KPIs and performance targets
• Knowledge of housing sector processes (desirable)

Key Skills:

• Excellent telephone manner and customer service skills
• Strong communication and problem-solving abilities
• Ability to prioritise and manage workload under pressure
• High attention to detail and accuracy
• Ability to meet tight deadlines
• Team player with a positive, flexible approach