Administrator

Ssen Distribution; England; Hybrid; GBP 31,000 - 37,000; Full time

Benefits offered by this job

Healthcare discounts

Cycle to Work scheme

Wellbeing benefits & online GP

Job summary

SSE is hiring an Administrator to join the Customer Operations team on a 12-month fixed-term contract. The role requires strong organisation, adaptability and the ability to handle changing priorities while delivering high-quality support in a busy environment.

You will manage administrative tasks, respond to inquiries by phone and email, and assist with scheduling, reporting and data analysis. A hybrid working pattern and a range of wellbeing benefits are offered.

Qualifications

• Experience in administrative or operational support roles.
• Excellent organisational skills with attention to detail.
• Strong communication skills and ability to interact with multiple stakeholders.
• Ability to manage multiple priorities and deadlines.

Responsibilities

• Coordinate administrative, scheduling and compliance activities and keep records up to date.
• Answer enquiries from internal and external stakeholders by phone and email with a professional service.
• Support operations teams with scheduling, reporting, data analysis and management information.
• Provide flexibility during severe weather events or incidents, including outside normal hours or location.
• Maintain accurate records and documentation; use MS Office tools for reporting and analysis.

Tools

Microsoft Excel

Outlook

Microsoft Word

Job description

We have an exciting opportunity for an experienced Administrator to join our Customer Operations team on a 12 Month Fixed Term Contract. We're looking for someone who is organised, adaptable, and able to manage changing priorities while providing high-quality support in a busy operational environment. You will

Responsibilities & Requirements

• Manage a range of administrative, scheduling and compliance activities, ensuring records and systems are kept accurate and up to date.
• Respond to enquiries from internal and external stakeholders by telephone and email, providing a professional and efficient service.
• Support operational teams with work scheduling, reporting, data analysis, and producing management information. Previous experience working in an administrative or operational support role, with the ability to manage multiple priorities and deadlines.
• Provide support during severe weather events or operational incidents, which may occasionally require flexibility outside normal working hours, duties, or location.
• Great organisational skills, attention to detail, and experience maintaining accurate records and documentation.
• Experience using Microsoft Office applications, particularly Excel, Outlook, and Word, including working with reports and data.
• Good communication and customer service skills, with the confidence to work with a range of stakeholders.
• Experience of scheduling works for operational teams would be beneficial.

About SSE

SSE's purpose is to be restless every day until we make electricity clean, affordable and available for all. We do this by developing, building, operating and investing in electricity infrastructure and businesses needed in the energy transition. This includes electricity transmission and distribution networks, onshore and offshore wind farms, hydro-electric power and flexible thermal generation. We also provide products and services for businesses and other customers. Our investment plan will see SSE invest £33bn in critical electricity infrastructure to 2030. SSEN Distribution, part of the wider SSE group, powers 3.9 million UK homes and businesses. Our team of more than 4,200 skilled engineers, customer service advisors and technical specialists keep customers connected to a safe, reliable supply of electricity while investing in and developing the flexible networks needed for our low carbon future.

Salary & Benefits

• Salary: £30,684 - £36,666 + a range of benefits to support your finances, wellbeing and family.
• Working Pattern: 12-Month Fixed Term Contract Full Time Flexible First options available - 4 days in the office.
• Enjoy discounts on private healthcare and gym memberships.
• Wellbeing benefits like a free online GP and 24/7 counselling service.
• Interest-free loans on tech and transport season tickets, or a new bike with our Cycle to Work scheme.
• As well as generous family entitlements such as maternity and adoption pay, and paternity leave.