Administrator

Active Care Group Recruitment; Corbridge; Hybrid; GBP 21,250 - 28,750; Full time

Job summary

JSP Ltd is seeking an Administrator to join our team and provide essential administrative support across case management services for adults and children with complex care needs. The role emphasises accuracy, confidential handling of information, and proactive coordination with colleagues to deliver high-quality service.

Hybrid working with location options in Chesterfield or Corbridge; full-time 37.5 hours per week; salary £25,000 per annum pro rata.

Qualifications

• At least 2 years’ experience in an administrative or office-based role.
• Experience in Compliance is desirable.
• Strong organisational skills and the ability to manage multiple priorities.
• Excellent communication skills, both written and verbal.
• High attention to detail and accuracy.
• Confidence using Microsoft Office (Word, Excel, Outlook) and databases.
• Ability to handle sensitive and confidential information appropriately.
• Ability to work independently, use initiative, and take ownership of tasks to achieve objectives.
• A proactive, flexible, and team‑focused approach.
• Experience managing multiple tasks and prioritising workload effectively in a fast‑paced setting.

Responsibilities

• Provide accurate and efficient administrative support, including preparing reports, correspondence and client documentation.
• Manage incoming and outgoing communications, including calls and emails.
• Maintain diaries, arrange meetings and coordinate schedules.
• Ensure all client records and filing systems are accurate and compliant with confidentiality requirements.
• Support database and record management (including spreadsheets and systems).
• Process sensitive information in line with data protection policies.
• Work collaboratively with colleagues to support effective service delivery.
• Contribute to process improvements and administrative efficiencies across the service.
• Adherence to all Group policies and procedures and ensuring that all colleagues in the service are aware of and understand company policies.
• Adhere to all company policies and procedures and support colleagues in understanding and following them.

Skills

Administrative experience

Compliance

Organisation

Communication skills

Data handling

Diary management

Microsoft Office

Tools

Microsoft Office

Job description

JSP specialises in providing case management services for people who have suffered brain injuries or have other debilitating disabilities. We currently provide services throughout the Midlands, Northern England and Scotland. JSP Ltd is registered with the Care Quality Commission (CQC).

At JSP Ltd, we offer brain injury and spinal injury case management, occupational therapy, training and expert witness services for complex care needs for both adults and children.

We have an amazing opportunity for an Administrator to join our amazing team at JSP.

Our success depends on our people, our productivity, and our client‑centred approach to work. An administrator is the supportive driving force behind each of these areas, and we’re currently seeking an Administrator to join our team.

Experience in compliance is desirable.

What you’ll be working:

Location: Happy to consider candidates for Chesterfield or Corbridge supporting across all our regions

Full time – 37.5hrs per week

Hybrid working

Salary: £25,000 per annum (pro rata)

What you’ll be doing:

Some of the key roles and responsibilities are:

• Provide accurate and efficient administrative support, including preparing reports, correspondence and client documentation
• Manage incoming and outgoing communications, including calls and emails
• Maintain diaries, arrange meetings and coordinate schedules
• Ensure all client records and filing systems are accurate and compliant with confidentiality requirements
• Support database and record management (including spreadsheets and systems)
• Process sensitive information in line with data protection policies
• Work collaboratively with colleagues to support effective service delivery
• Contribute to process improvements and administrative efficiencies across the service
• Adherence to all Group policies and procedures and ensuring that all colleagues in the service are aware of and understand company policies.
• Adhere to all company policies and procedures and support colleagues in understanding and following them.

What you’ll have:

• At least 2 years’ experience in an administrative or office-based role
• Experience in Compliance is desirable
• Strong organisational skills and the ability to manage multiple priorities
• Excellent communication skills, both written and verbal
• High attention to detail and accuracy
• Confidence using Microsoft Office (Word, Excel, Outlook) and databases
• Ability to handle sensitive and confidential information appropriately
• Ability to work independently, use initiative, and take ownership of tasks to achieve objectives.
• A proactive, flexible, and team‑focused approach
• Experience managing multiple tasks and prioritising workload effectively in a fast‑paced setting.

About us:

JSP Ltd provides an essential service to both adults and children who have suffered brain and spinal injury. Qualified staff assess clients’ needs and offer individually designed case management and rehabilitation programmes. The company was established in 1994 and is now a successful rehabilitation and case management consultancy, working in close co‑operation with the legal profession. We now have five offices employing around 80 staff. We manage over 400 support workers and provide services to just under 400 clients nationally.

JSP Ltd is not an agency. Recruitment of staff for small, personalised care teams is part of our case management service and is undertaken on behalf of individuals using this service.