Administrator

Julie Rose Recruitment; City Of London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A recruitment agency in London is seeking a Client Support Administrator to enhance client satisfaction by managing communications and resolving queries. This role involves acting as the first contact for clients, providing solutions-oriented responses, and supporting administrative functions. The ideal candidate will have customer service experience, excellent organization skills, and proficiency in Microsoft Office. A positive, collaborative mindset is essential for delivering exceptional service in a fast-paced environment.

Qualifications

• Experience in a customer service or client-facing role is required.
• Strong organizational skills with excellent attention to detail.
• Ability to communicate professionally and empathetically.

Responsibilities

• Act as initial contact for client inquiries via phone and email.
• Support management in fostering strong client relationships.
• Draft and manage client correspondence effectively.

Skills

Customer service experience

Strong organizational skills

Excellent verbal communication

Proficiency in Microsoft Office

Ability to manage multiple priorities

Positive mindset

Tools

Zendesk

Microsoft Office Suite

Job description

Are you passionate about delivering exceptional service and building strong client relationships? We are seeking a dedicated Client Support Administrator to join our client s team. This vital role ensures seamless communication between clients and internal teams, supporting day-to-day operations with professionalism and warmth.

About the Role

Working closely with the Client Experience Manager, you will be the first point of contact for clients, managing correspondence, resolving queries, and supporting administrative functions that keep our client services running smoothly. Your efforts will contribute to maintaining high service standards and enhancing overall client satisfaction.

Key Responsibilities for the Client Support Administrator

• Act as the initial contact for client inquiries via phone and email, providing prompt, professional, and solutions-focused responses after completing training.
• Support the management team in nurturing strong client relationships, ensuring all interactions reflect the company's high standards.
• Provide accurate information to clients, resolving complaints and queries in line with internal guidance and SOPs.
• Draft and manage client correspondence, including follow-up emails, query letters, and complaint responses.
• Track client issues and feedback using internal systems like Zendesk.
• Collaborate with internal departments to ensure efficient and accurate resolution of client matters.
• Maintain and update detailed records of all client communication and activity.
• Assist with client onboarding and conduct website demonstrations for new users.
• Contribute to process improvements within the Operations department to enhance efficiency and service quality.
• Provide general administrative and project support as needed, including report processing and expense management.

Skills/Experience required for the Client Support Administrator

• Experience in a customer service or client-facing role, such as complaints, recruitment or scheduling, dealing with complex enquiries and investigations.
• Strong organisational and administrative skills with great attention to detail.
• Excellent communication skills, both written and verbal, with a professional and empathetic tone.
• Proficiency in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint).
• Experience with Zendesk or similar ticketing systems or working in an operations role in a hotel is a plus.
• Ability to manage multiple priorities and meet deadlines in a fast-paced environment.
• Positive, solutions-oriented mindset with a collaborative approach.
• Calm and professional under pressure, committed to delivering outstanding service.