Administrator

Biffa Group; Cardiff; On-site; GBP 21,000 - 29,000; Full time

Benefits offered by this job

Ongoing career development, training

Competitive salary

Generous pension scheme

Retail and leisure discounts

Holiday and travel discounts

Life cover

Job summary

Biffa is looking for an organised Site Administrator to support the Hazardous Waste Team at Waterside business park, Cardiff CF3 2EQ. The role focuses on accurate administration, maintaining compliance records, and delivering excellent customer service.

You’ll confirm daily work for revenue, scan and upload paperwork, input data for hazardous waste returns, manage calls, maintain filing systems, and produce regular reports to support operations and compliance.

Qualifications

• GCSEs in Maths and English.
• Strong administration experience in a busy office.
• Confident using Microsoft Office, particularly Excel.
• Excellent organisational skills with the ability to prioritise workloads and meet deadlines.
• Strong communication skills, both written and verbal.
• Professional telephone manner with a customer-focused approach.
• High level of accuracy and attention to detail.
• Willingness to learn, develop and adapt to business needs.

Responsibilities

• Accurately confirm work undertaken on a daily basis to support revenue generation.
• Scan and upload site paperwork to the central system each day.
• Input data accurately to produce hazardous waste returns and maintain site compliance.
• Answer, direct and manage incoming telephone calls professionally, providing an excellent customer experience.
• Maintain site filing systems to company standards.
• Contact customers to confirm vehicle attendance appointments.
• Produce weekly, monthly and quarterly reports to support operational and compliance requirements.
• Work closely with Customer Service and Regional Operations teams to resolve queries and ensure information is accurate and up to date.
• Support the Site Manager with any other reasonable administrative duties as required.

Skills

Strong administration experience

Excellent organisational skills

Strong communication skills

Professional telephone manner

Attention to detail

Willingness to learn

Customer service mindset

Education

GCSEs in Maths and English

Tools

Excel

Microsoft Office

Job description

Administrator - Hazardous Waste

Location: Site-based, Waterside business park, Cardiff CF3 2EQ

A quick look at the role

We're looking for a highly organised and proactive Administrator to join our Hazardous Waste Site team. This is a key support role that helps keep our operation running efficiently by ensuring accurate administration, maintaining compliance records, and delivering excellent customer service.

If you're an experienced administrator with strong attention to detail, excellent communication skills, and enjoy working in a fast-paced environment, we'd love to hear from you.

As Site Administrator, you will:

• Accurately confirm work undertaken on a daily basis to support revenue generation.
• Scan and upload site paperwork to the central system each day.
• Input data accurately to produce hazardous waste returns and maintain site compliance.
• Answer, direct and manage incoming telephone calls professionally, providing an excellent customer experience.
• Maintain site filing systems to company standards.
• Contact customers to confirm vehicle attendance appointments.
• Produce weekly, monthly and quarterly reports to support operational and compliance requirements.
• Work closely with Customer Service and Regional Operations teams to resolve queries and ensure information is accurate and up to date.
• Support the Site Manager with any other reasonable administrative duties as required.

Essential

• GCSEs (or equivalent) in Maths and English.
• Strong administration experience in a busy office environment.
• Confident using Microsoft Office, particularly Excel.
• Excellent organisational skills with the ability to prioritise workloads and meet deadlines.
• Strong communication skills, both written and verbal.
• Professional telephone manner with a customer-focused approach.
• High level of accuracy and attention to detail.
• Willingness to learn, develop and adapt to business needs.

Desirable

• A Levels (or equivalent).
• Experience within the hazardous waste or waste management industry.
• Knowledge of hazardous waste documentation and relevant legislation.
• Full UK Driving Licence.

And here's why you'll love it at Biffa.

• Ongoing career development, training and coaching - Because if you don't grow, we don't grow.
• Competitive salary.
• Generous pension scheme.
• Retail and leisure discounts.
• Holiday and travel discounts.
• Life cover.

Changing the way people think about waste.

At Biffa, we love working with waste. Whether we're turning it into sustainable power, finding new ways to recycle it or simply keeping it off the streets, we believe every day is an opportunity to improve the lives of millions. It is a view that’s shared by our 11,500+ people around the country, who trust us to provide them with a career that’s always rewarding, often challenging, but never dull. And it's why we're the UK's No. 1 choice for business waste management.

Dedicated to diversity.

Being inclusive is core to our culture at Biffa; we believe different ideas, perspectives and backgrounds are key to developing a creative and effective working environment that represents our communities and generates the best outcomes for colleagues, customers and stakeholders, which is why you'll find us championing diversity, equity and inclusion at every turn.