Administrative Team Secretary ( CAMHS Tier 3 Richmond)

South West London & St George's Mental Health NHS Trust; Teddington; On-site; GBP 22,000 - 24,000; Full time

Job summary

A regional NHS mental health provider is seeking a Band 4 Administration Team Secretary to support the Richmond CAMHS Service. The role involves ensuring data accuracy, providing reception services, and managing referrals. Ideal candidates will have NHS administration experience, strong organizational, communication, and interpersonal skills. This position is based at Teddington Hospital, with relocation plans to Richmond Royal Hospital in 2024.

Benefits

Flexible working

Career development opportunities

Supportive work environment

Qualifications

• Previous NHS Trust administration experience is essential.
• Must be a team player and flexible under pressure.
• Outstanding verbal and written communication skills are required.

Responsibilities

• Ensure accuracy and timeliness of patient data.
• Provide reception support for service users and visitors.
• Process referrals efficiently and coordinate communication.

Skills

Organizational skills

Communication skills

Interpersonal skills

Job description

An opportunity has arisen for a Band 4 Administration Team Secretary to provide support to the Richmond CAMHS Service.

The key responsibilities include:

1. Ensuring the accuracy and timeliness of data on electronic patient care records and Local Authority systems, reviewing dashboards, and addressing errors.
2. Supporting team members in accessing information via My Dashboards and IAPTus.
3. Providing courteous and efficient reception for service users, patients, and visitors.
4. Processing referrals efficiently, responding to urgent referrals, and coordinating with the duty team.
5. Facilitating effective communication within the team through messages and information sharing.
6. Handling telephone enquiries politely, passing messages accurately, and managing difficult conversations with patients.
7. Maintaining confidentiality during multidisciplinary meetings, panels, and safeguarding meetings, including room bookings and video conferencing.
8. Monitoring Admin KPIs through regular reports from the Team Manager.
9. Coordinating support services such as domestic, catering, security, and estates, and acting as contact for maintenance issues.
10. Managing stationery supplies in liaison with Procurement.
11. Accurately typing and dispatching correspondence and documents, including reports, assessments, and confidential materials.
12. Photocopying, scanning, faxing, distributing, and filing information.
13. Sorting and distributing incoming mail.
14. Extracting information for third parties as needed.
15. Maintaining waiting lists and submitting timely monthly returns to Information Management.
16. Contributing to the development of administrative procedures.

The successful candidate must be a team player with previous NHS Trust administration experience, flexible, able to work under pressure, and possess excellent organizational, communication, and interpersonal skills. The role requires outstanding verbal and written communication skills and the ability to maintain professional relationships, even in challenging circumstances.

We are proud to belong to South West London and St George's Mental Health NHS Trust, committed to providing high-quality mental health care. We value diversity, inclusion, and anti-racism, and offer flexible working, career development, and a supportive environment. The location is Teddington Hospital, with plans to relocate to Richmond Royal Hospital in 2024.