Administrative Support Officer - Value Based Healthcare (VBHC)

NHS; Llantrisant; On-site; GBP 25,000 - 27,000; Full time

Job summary

A regional health authority in Llantrisant is seeking an Administrative Support Officer to assist within the Value Based Healthcare Team. The role entails providing secretariat support and developing patient reported measures. Ideal candidates will possess strong communication skills and experience in busy office settings. Benefits include a competitive salary and opportunities for career growth.

Benefits

Leading pension

Generous leave

Flexible work arrangements

Career growth

Ongoing learning and development

Qualifications

• GCSE in relevant subjects or equivalency.
• Significant experience in a busy office environment.
• Ability to communicate at all levels.

Responsibilities

• Provide administrative support to multiple service user groups.
• Assist in the development of patient reported outcome measures.
• Support nursing team with clinical administration.

Skills

Communication skills

Customer care skills

Organizational skills

Telephone manner

Education

GCSE in English and Mathematics

NVQ3 Administration

Tools

Microsoft Office

Job description

Job summary

The VBHC (Value Based Healthcare) team have established a programme of work to develop a range of patient and workforce reported measures for a variety of service user groups to support the evaluation of the implementation of national delivery plans.

Based within the Value Based Healthcare Team, the post holder will work with and provide comprehensive and effective administrative support to the Senior Project Manager, Programme Manager, VBHC lead and clinical staff for multiple service user groups for example heart failure, diabetes and lymphedema within Cwm Taf Morgannwg University Health Board (CTMUHB).

Main duties of the job

Providing secretariat support for the VBHC team, Projects and Programmes.

Assist in the development of standard patient reported outcome and experience measures (PROMs/PREMs).

Test the feasibility and acceptability of administering PROMs/PREMs in different ways and comparing completeness and response rates.

Use own initiative to deal with patients' queries, providing information and assistance in regards to the PROM/PREM digital platforms.

Supporting the nursing team with clinical administration.

Welsh Skills Desirable: This post is advertised as Welsh Desirable. This doesn't mean essential; whilst the candidate doesn't need to have skills in Welsh, we'll consider it an advantage when short-listing and selecting candidates. This isn't 'fluency', just Speaking & Listening skills at Level 3 (equivalent to CEFR B2) or above. Level 3 means basic conversations with patients about their everyday health.

About us

Cwm Taf Morgannwg (CTM) University Health Board, part of NHS Wales, serves a large population across a diverse and beautiful region, steeped in history and heritage. With nearly 13,500 staff, our health board is one of Wales's largest employers.

Together, we are Team CTM; a workforce dedicated to offering excellent patient care and support to the 450,000 people across our three regions, Bridgend, Merthyr Tydfil, and Rhondda Cynon Taf. We operate three District General hospitals, several community hospitals, primary and community care facilities.

CTM's location offers the best of South Wales, just 20 minutes from Cardiff's vibrant city life, the natural beauty of the Brecon Beacons, and the serene coastline at Ogmore. Whether you enjoy lively urban amenities, peaceful countryside, or seaside escapes, our location makes an ideal setting for both work and personal life.

Our CTM 2030 Strategy--Our Health, Our Future--focuses on uniting our region around shared health and wellbeing goals. Our values guide us daily:

o We listen, learn, and improve

o We treat everyone with respect

o We work together as one team

CTM employees enjoy benefits including; a leading pension, generous leave, flexible work, career growth, and access to ongoing learning and development.

At CTM, you'll find a welcoming, team-oriented workplace that values diversity and compassion, where you can take pride in your work and the difference it makes.

Details Date posted

01 August 2025

Pay scheme

Agenda for change

Band

Band 3

Salary

£25,313 to £26,999 a year per annum

Contract

Permanent

Working pattern

Full-time

Reference number

110-AC210-0825

Job locations

The Hub

Unit 2, Gwaun Elai

Ynysmaerdy, Llantrisant

CF72 8XL

Job description Job responsibilities

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.

Job description Job responsibilities

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.

Person Specification Qualifications and/or Knowledge Essential

• GCSE in English, Mathematics and subjects relevant to role, or possess skills, knowledge and experience to equivalency.
• NVQ3 Administration or equivalent skills, knowledge and experience
• Knowledge and understanding of working with guidelines, policies and procedures.
• Knowledge of administrative and office procedures
• Demonstrate a sound knowledge and understanding of confidentiality.
• Clear knowledge of the importance of Health and Safety Regulations in the Workplace.

Desirable

• Certificate of Business Administration.

Experience Essential

• Working with Microsoft Office applications.
• Significant experience of working in a busy office environment.
• Experience in taking and producing minutes.

Desirable

• Previous NHS experience.
• An understanding of Value-Based Healthcare principles

Aptitude and Abilities Essential

• Excellent communication and customer care skills.
• Excellent telephone manner.
• Must be able to communicate at all levels.
• Excellent organisational skills.
• Ability to prioritise work and identify urgent requirements.
• Ability to retrieve information and run reports from various software packages.

Desirable

• Welsh language Speaking/Listening Skills at Level 3 or above

Personal Qualities Essential

• Flexible in approach to work related tasks.
• Ability to work as part of a team or as an individual.
• Able to use personal initiative to resolve routine and non-routine problems.
• Ability to work to deadlines.
• Be proactive and have a positive approach.
• Flexibility in working patterns, has own transport and able to travel between sites when necessary.

Desirable

• Pleasant disposition
• Ability to exercise empathy and sympathy when appropriate.

Person Specification Qualifications and/or Knowledge Essential

• GCSE in English, Mathematics and subjects relevant to role, or possess skills, knowledge and experience to equivalency.
• NVQ3 Administration or equivalent skills, knowledge and experience
• Knowledge and understanding of working with guidelines, policies and procedures.
• Knowledge of administrative and office procedures
• Demonstrate a sound knowledge and understanding of confidentiality.
• Clear knowledge of the importance of Health and Safety Regulations in the Workplace.

Desirable

• Certificate of Business Administration.

Experience Essential

• Working with Microsoft Office applications.
• Significant experience of working in a busy office environment.
• Experience in taking and producing minutes.

Desirable

• Previous NHS experience.
• An understanding of Value-Based Healthcare principles

Aptitude and Abilities Essential

• Excellent communication and customer care skills.
• Excellent telephone manner.
• Must be able to communicate at all levels.
• Excellent organisational skills.
• Ability to prioritise work and identify urgent requirements.
• Ability to retrieve information and run reports from various software packages.

Desirable

• Welsh language Speaking/Listening Skills at Level 3 or above

Personal Qualities Essential

• Flexible in approach to work related tasks.
• Ability to work as part of a team or as an individual.
• Able to use personal initiative to resolve routine and non-routine problems.
• Ability to work to deadlines.
• Be proactive and have a positive approach.
• Flexibility in working patterns, has own transport and able to travel between sites when necessary.

Desirable

• Pleasant disposition
• Ability to exercise empathy and sympathy when appropriate.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details Employer name

Cwm Taf Morgannwg University Health Board

Address

The Hub

Unit 2, Gwaun Elai

Ynysmaerdy, Llantrisant

CF72 8XL

Employer's website

https://joinctm.wales/ (Opens in a new tab)

Employer details Employer name

Cwm Taf Morgannwg University Health Board

Address

The Hub

Unit 2, Gwaun Elai

Ynysmaerdy, Llantrisant

CF72 8XL

Employer's website

https://joinctm.wales/ (Opens in a new tab)