Administrative Support Officer

We Manage Jobs(WMJobs); Stafford; On-site; GBP 25,000 - 35,000; Full time

Job summary

A local government organization in Stafford is seeking an Admin Support Officer to enhance efficiency and service delivery. Ideal candidates will be highly organized with strong communication skills and a commitment to customer service. Responsibilities include managing contracts and handling financial transactions while ensuring data protection compliance. Flexible working options are available.

Qualifications

• Highly organized and detail-oriented individual.
• Excellent written and verbal communication skills.
• Experience in handling confidential information.

Responsibilities

• Develop and implement processes to support service delivery.
• Manage contracts and financial transactions.
• Maintain confidential records and comply with data protection.

Skills

Organizational skills

Customer service ethos

Communication skills

Time management

Education

NVQ Level 2 in Business & Finance or equivalent

Tools

Computer-based systems

Financial information systems

Job description

We are a Traded Service providing expert advice, support, and training to a diverse range of council services, maintained and academy schools, as well as external customers across Staffordshire and the wider West Midlands area. Our commitment to high standards of customer care ensures that our customers can effectively manage and protect the health, safety, and wellbeing of colleagues, service users, pupils, and others.

As one of the Admin Support Officers, you will be an integral part of our Administration Support Team. We are looking for a highly organised and proactive individual to join our team to ensure effective service delivery and efficient customer outcomes. If you are detail-oriented, have excellent organisational skills, and are passionate about customer service, we would love to hear from you.

Main Responsibilities

• Develop, implement, and monitor processes to support service delivery and outcomes.
• Manage contracts, agreements, and wellbeing initiatives to ensure value and efficiency.
• Support project delivery, including health and safety systems and new initiatives.
• Handle financial transactions and provide general administrative support.
• Oversee systems such as Orbis Lone Working and coordinate training logistics.
• Maintain confidential records, ensure data protection compliance, and support FOI requests.
• Produce statistical analysis and management information to inform decision-making.

The Ideal Candidate

• Ideally hold NVQ Level 2 in Business & Finance, Administration, or an equivalent qualification.
• Be highly organised, detail-oriented, and able to manage time effectively under pressure.
• Have excellent written and verbal communication skills.
• Be proficient in using computer-based and financial information systems.
• Demonstrate a strong customer service ethos and the ability to work independently.
• Be experienced in handling confidential information and managing workloads to meet deadlines.

We are happy to discuss flexible working options. Interviews will be held during the week commencing 18th August 2025.

If you don’t meet all the requirements, we value transferable skills and experiences. For an informal chat about the role, please contact the team at [e-mail].

Our Recruitment Process

We anonymise applications during shortlisting to ensure only relevant information is considered. Please complete your application fully, especially the supporting statement, to highlight what you’ll bring to the role.

About Staffordshire County Council

We are no ordinary county council. Our values, created through colleague feedback and best practices, sit at the heart of our People Strategy. We foster a strong community spirit, pride in our work, and ambition for a better future. We are committed to creating a supportive working environment that promotes work-life balance and full potential.

As part of our commitment to equality and inclusion, we are an equal opportunities organisation, a Disability Confident employer, and a Gold Award Armed Forces employer. We support care leavers and offer guaranteed interviews if your application meets the minimum criteria for the post.