Administrative Support Officer

Luton Borough Council; Luton; On-site; GBP 26,000 - 29,000; Full time

Job summary

A local government authority in Luton is seeking a Business Support Officer to provide essential administrative support for Adult Social Care services. The role involves organizing office tasks, maintaining records, and effective communication with team members and external agencies. Successful candidates will demonstrate strong IT skills, particularly in Microsoft Office, and have a proven track record in administrative roles.

Benefits

Annual leave linked to service

Buying annual leave scheme

Pension scheme with high contributions

Flexible working options

Employee Assistance Programme

Unlimited access to development courses

Qualifications

• Proven experience in administrative support.
• Confidence in using a range of IT systems including Word and Excel.
• Good standard of written and spoken communication.

Responsibilities

• Provide high-quality administrative support to Adult Social Care services.
• Manage office tasks, maintain records, and take meeting minutes.
• Liaise with team managers and external agencies.

Skills

Organisational skills

Communication

IT skills (Word, Excel)

Financial administration

Tools

Microsoft Office Suite

Financial recording tools

Job description

About The Job

Salary: £26,409 - £28,624 a year pro rata

Hours per week: 25.5

Contract type: Permanent

We’re looking for someone who loves keeping things organised and running smoothly behind the scenes. As a Business Support Officer, you’ll play an essential part in supporting our Adult Social Care services by providing reliable, high-quality administrative support.

You’ll help keep our teams on track by managing day-to-day office tasks, preparing and maintaining accurate records, taking clear minutes of meetings, and making sure vital data is collated and recorded to monitor how we’re doing.

You’ll be using IT systems every day, so you’ll need to feel comfortable working with Word, Excel, databases, and financial recording tools. You’ll liaise with team managers, frontline staff, colleagues across the department, external agencies, and members of the public, so good communication is at the heart of this role. It’s a busy and varied job where your organisation skills and attention to detail will really make a difference.

Please note this role does not attract sponsorship.

About You

You bring proven experience in providing solid administrative support, and you’re confident using a range of IT systems, including Word, Excel, and other Microsoft packages. You’ve handled financial administration before and you’re comfortable working with computer-based financial systems.

You have a good standard of written and spoken communication and you know how to speak to people in a professional, courteous, and sensitive way, whether it’s by phone, email, or in person. You’re someone who can work flexibly and stay calm when there’s a lot to juggle. You’re able to manage your time well, work on your own initiative, and meet deadlines without fuss.

You know how to keep accurate records, take clear notes in meetings, and handle information with care and confidentiality. You understand the importance of treating people fairly and spotting discrimination when it happens, and you know when to ask for advice if you do.

This is a public-facing role, so you’ll need to show off your fluency in speaking and writing English.

About Us

Our ambitious Luton 2040 Vision – that no-one in Luton will have to live in poverty – is at the heart of everything we do. We recognise that our people are remarkable, talented, committed, and passionate about serving our residents.

The people of Luton depend heavily on this council – and that means our workforce! Are you ready to realise the remarkable and help us deliver our vision?

We welcome applications from all sections of the community and are committed to developing a workforce that reflects the diversity of our borough.

Application Process

Because of the nature of this job, it will be necessary for the appropriate level of criminal record disclosure to be undertaken. This post is exempt from the Rehabilitation of Offenders Act 1974, and therefore applicants are required to declare all unspent cautions and convictions; and also any adult cautions (simple or conditional), and spent convictions that are not protected as defined by the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (as amended in 2020). A person’s criminal record will not in itself prevent a person from being appointed to this post. Applicants will not be refused posts because of offences which are not relevant to, and do not place them at or make them a risk in, the role for which they are applying. However, in the event of employment, any failure to disclose such offences may result in dismissal or disciplinary action by the Authority.

On occasions, we may close a vacancy early due to a very high number of applications being received.

Benefits

• From 25 to 32 days’ annual leave: linked to length of service and grade
• Buying annual leave scheme: buy up to 20 days additional annual leave
• Career Pathways: step up in your career or move into a specialist area
• Pension scheme: with generous employer contributions of up to 20.2% (at July 2023) and 3x salary death in service grant
• Generous relocation package: up to £8,000 (subject to eligibility)
• Employee Assistance Programme: a free, 24/7 confidential counselling and wellbeing support service available to all employees, their partner or spouse, and dependent children over 16 still living at home
• Work/life balance: flexible working options including working from home where possible. We welcome requests for flexible working arrangements including part-time hours and alternative working patterns
• Training and support: unlimited access to development courses, mentoring, and support, and clear career pathways
• Staff offers: includes discounts on your MOT, gym and fitness, restaurants, and salons
• Arriva Travel Club: great value savings on local bus travel

How To Apply

We understand that job applications take time and effort, but a high-quality application shows that you are professional with a good attention to detail. The recruiting manager may receive a number of applications for each job advertised so you want yours to stand out!

Our ‘How to apply' page has more tips to help with your application: How to apply.