Administrative Support (Helpdesk)

Transformationunitgm; Stafford; On-site; GBP 24,000 - 26,000; Full time

Job summary

A leading organization in healthcare services is seeking an Administrative Support (Helpdesk) professional to provide vital assistance within the Directorate of Estates. This full-time, permanent position offers a comprehensive benefits package, including generous annual leave and career development opportunities, based at Longton Cottage Hospital.

Benefits

Generous maternity and paternity leave

Options for flexible working

Up to 27 days annual leave

Extensive Health and Wellbeing support

Free car parking at all trust sites

Salary sacrifice car and bike options

Qualifications

• Must possess NVQ Level 3 or equivalent qualifications.
• Experience in a similar role is essential.
• Typing qualification (RSA III or equivalent) is required.

Responsibilities

• Provide effective Helpdesk service for maintenance requests.
• Input data and monitor work streams as required.
• Handle generic mailboxes associated with workstream.

Skills

Computer literate

Ability to present information

Ability to take notes accurately

Education

NVQ Level 3

City and Guilds Certificate

RSA III

Job description

Main area Administration Grade NHS AfC: Band 3 Contract Permanent Hours Full time - 37.5 hours per week (Working Monday-Friday 8:30am-4:30pm) Job ref 301-BK-25-7123349

Employer Midlands Partnership University NHS Foundation Trust Employer type NHS Site Longton Cottage Hospital Town Stoke-On-Trent, Staffordshire, Salary £24,625 - £25,674 per annum Salary period Yearly Closing 29/06/2025 23:59

Administrative Support (Helpdesk)

NHS AfC: Band 3

Job overview

The post holder’s main duties will be to provide administrative support to the Directorate of Estates and Facilities management team covering a wide range of services.

The post holder will be expected to work as part of the wider Support Services Team including Helpdesk, Admin and Reception, providing an integrated and flexible service. As such they will be required to undertake duties within other areas of the Administration Department when the needs of the service demand it.

This post will be based at Longton Cottage Hospital, Stoke on Trent, but there may be a requirement to work from St Georges Hospital, Stafford, so a valid driving licence is essential for this role.

Main duties of the job

• Provide an effective and efficient Helpdesk service with duties to include logging of incoming maintenance / minor new works requests on the asset management system, issue job numbers to callers and undertaking follow up action as required.
• Data inputting and monitoring of work streams (see workstream responsibilities spreadsheet for allocated duties), following local processes and procedures.
• Monitor own and generic mailboxes associated to your workstream, and take appropriate action.
• Place order requisitions as per instructions received from Supervisor/Manager.
• Input invoice costs and information into the asset management system against the relevant work order.

Working for our organisation

By joining Team MPFT, you will be helping your communities and in return for this, we will support you by;

• Supporting your career development and progression
• Generous maternity, paternity and adoption leave
• Options for flexible working
• Up to 27 days annual leave (increasing with service up to 33 days)
• Extensive Health and Wellbeing support and resources
• If you work in our community teams, we pay for your time travelling between patients
• Lease car if you complete more than 500 business miles per annum, fully insured and maintained (including tyres), mileage paid at lease car rate
• Salary sacrifice car - fully insured and maintained (including tyres), your gross pay is reduced by the cost of the vehicle before tax, NI and pension deductions are calculated, mileage paid at business rates
• Salary sacrifice bikes up to £2k
• Free car parking at all trust sites
• Free flu vaccinations every year
• Citizens Advice support linked with a Hardship Fund for one off additional support up to £250 (if the criteria is met)

We are proud to be a diverse and inclusive organisation and there is a choice of staff networks that help you meet like-minded people.

Please be aware that the use of artificial intelligence (AI) in completing application forms will be monitored to ensure fairness and transparency. If you have used AI you must state this in your application.

Please note, we may be required to close this vacancy early if we receive a high volume of applications

Detailed job description and main responsibilities

To learn more about this varied and interesting role please see the full job description and person specification.

Person specification

QUALIFICATIONS & TRAINING

• Possess relevant qualification i.e. NVQ Level 3, City and Guilds Certificate or RSAIII in discipline or be able to demonstrate proven practical knowledge through experience
• Experience of working in a similar role or discipline
• Possess a recognised typing qualification i.e. RSA III or equivalent

EXPERIENCE

• Experience of liaising with customers and clients by telephone
• Experience of using in-house information systems
• Experience of working in the NHS

SKILLS, KNOWLEDGE & ABILITIES

• Ability to work on a diverse range of duties and tasks in a busy and challenging office environment
• Computer literate and proficient in the use of computer packages
• Knowledge of office procedures
• Maintain accurate, accessible records both hard copies and computer based
• Ability to present concise and relevant information
• Ability to take fast and accurate notes and dictation

Employer certification / accreditation badges

Name Claire Green Job title Support Services Manager Email address [e-mail] Telephone number 03007907000 Additional information

Karen Shrehorn - Support Services Officer - [e-mail]