Administrative Project Assistant

London Borough of Richmond upon Thames and London Borough of Wandsworth; City Of London; Hybrid; GBP 31,000 - 36,000; Full time

Benefits offered by this job

40 days annual leave

Flexible working

Generous pension plan

Disability Confident employer

Job summary

The London Borough of Richmond upon Thames and London Borough of Wandsworth are partnering to hire an Administrative Project Assistant on a fixed-term basis. The role supports a records review project within the Pensions Shared Service team, offering training and a professional development path.

You will handle information updates, contact members by email/phone, and maintain accurate records while contributing to project progress in a supportive team environment.

Qualifications

• Strong numerical skills.
• Clear verbal and written communication via telephone and email.
• Ability to work effectively as part of a team.
• Willingness to learn relevant legislation and processes.
• Commitment to ongoing training and development, including potential study toward a relevant professional qualification.

Responsibilities

• Learn about the Local Government Pension Scheme and related legislation.
• Update information on computer systems.
• Contact members, beneficiaries and employers by email, letter or telephone when information is needed.
• Respond to straightforward enquiries and direct more complex queries to experienced colleagues.
• Maintain accurate records and file information electronically.
• Assist with tracking project progress and completing administrative tasks.
• Working as part of a supportive team to achieve project objectives.

Skills

Strong numerical skills

Clear communication

Teamwork

Willingness to learn legislation

Commitment to training

Job description

Job Title: Administrative Project Assistant

Salary Range: £31,224 - £35,523 per annum

Fixed Term – Fulltime 36 hours

Location: Wandsworth/ Hybrid

Are you looking for your first step into a professional office role?

We are looking for an enthusiastic and organised individual to join our Pensions Shared Service team on a fixed-term basis to support an important records review project.

This role would be ideal for someone with experience in administration, customer service, retail, hospitality, call centres, office support, or anyone looking to develop their career in a local government environment. You do not need any pensions experience, as full training and support will be provided.

This is a great opportunity to gain experience working with data, customer enquiries and casework while making a real difference by helping us keep important records accurate and up to date.

About the role

As an Administrative Project Assistant, you will:

• Learn about the Local Government Pension Scheme and related legislation
• Update information on our computer systems
• Contact members, beneficiaries and employers by email, letter or telephone when information is needed
• Respond to straightforward enquiries and direct more complex queries to experienced colleagues
• Maintain accurate records and file information electronically
• Assist with tracking project progress and completing administrative tasks
• Working as part of a supportive team to achieve project objectives

Essential Qualifications, Skills and Experience

No previous pensions administration experience is required. Candidates who meet the essential criteria in the job profile, including English language and mathematics skills, will be invited to complete an online assessment test to assess suitability for the role.

Essential criteria

Strong numerical skills.

English language and mathematics skills in line with the essential criteria in the job profile.

Good communication skills, including the ability to communicate clearly by telephone and email.

Ability to work effectively as part of a team.

Willingness to learn relevant legislation and processes.

Commitment to ongoing training and development, including potential study towards a relevant professional qualification.

If selected for interview, candidates will be asked questions relating to the “Brief Guide to the Local Government Pension Scheme”, which is included in the application pack.

Indicative Recruitment Timeline

Closing Date: 25 October 2026

Shortlisting Date: 26 October 2026

Interview Date: Monday 9 November 2026 inperson at Wandsworth Town Hall

Test/Presentation: Online assessment test on Monday 2 November 2026 via Microsoft Teams

Please apply online at jobs.richmondandwandsworth.gov.uk.

We may close this vacancy early once a sufficient number of applications has been received. Please submit your application as soon as possible to avoid disappointment.

Useful Information

Richmond & Wandsworth Better Service Partnership are committed to making our recruitment practices as inclusive as possible for everyone. We are committed to promoting equality and diversity and developing a culture that values differences, recognising that employees from a variety of backgrounds bring important and positive contributions to the Councils and can improve the way we deliver services.

We are proud to be a Disability Confident employer. If you require any reasonable adjustments throughout the recruitment and selection process, please let us know.

We are also committed to safeguarding and promoting the welfare of children and young people/vulnerable adults and expects all staff and volunteers to share this commitment. Some posts may be exempted under the Rehabilitation of Offenders Act 1974 and as such appointment to these posts will be conditional upon the receipt of a satisfactory response to a check of police records via Disclosure and Barring Service (DBS).

We offer a wide range of benefits designed to attract, develop, and reward our employees such as 40 days annual leave (including Bank Holidays), flexible working and a generous pension plan.