Administrative Officer (XN03)

NHS; Leeds; On-site; GBP 24,000 - 27,000; Full time

Job summary

A leading NHS Trust is seeking an enthusiastic individual to join their Nuclear Medicine admin team. This full-time role offers diverse clerical responsibilities, including patient interactions and data management at two major hospitals in Leeds. Ideal candidates will possess excellent communication skills, a caring attitude, and the ability to handle busy situations effectively.

Qualifications

• Previous clerical/administrative experience.
• Competent in word processing and spreadsheet packages.
• Experience working in a health or social care setting is desirable.

Responsibilities

• Provide full clerical support to the department including sorting and filing documents.
• Manage patient queries and appointment bookings.
• Input data and produce reports on departmental databases.

Skills

Excellent communication skills

Caring and friendly demeanour

Attention to detail

Personal or work experience with diversity

Education

GCSE or equivalent in English and Maths

Tools

Word processing software

Spreadsheet software

Database systems

Job description

Job summary

Nuclear Medicine are looking for a highly motivated, enthusiastic member of staff to join our admin and clerical team. The Nuclear Medicine departments operate 6 gamma cameras across St James Hospital and Leeds General Infirmary, scanning outpatients, inpatients and paediatrics. This busy department requires an individual with excellent communication skills to work as part of our administrative team. The applicant should have accomplished computer skills, a caring and friendly demeanour, and a keen eye for detail. The post is both challenging and rewarding and is most suited to an individual who can prioritise their workload, respond quickly to changing situations and work effectively in a busy environment. An understanding of the basics of the procedures undertaken in Nuclear Medicine and PET CT imaging would be advantageous to answer patient enquires effectively and efficiently. This is a rotational, full time (37.5 hours a week) position so will involve working at both St James and Leeds General Infirmary.

Main duties of the job

This varied administrative role will involve a number of different clerical duties. These include; being a first point of contact for patients arriving at, or ringing the department, answering patient queries, managing patient referrals and appointment bookings, adding reports to radiology systems, dealing with phone calls/emails from other service users or staff members from outside of the department, managing the generic Nuclear Medicine email inboxes and such like. You may also be asked to type letters, take minutes for meetings, be responsible for stock and organise room bookings/meetings. Please see attached Job Description for more information.

About us

This is an exciting opportunity to join one of the largest and most respected Teaching Hospitals in the UK. The Trust has a reputation as a centre of clinical excellence and strives to be at the forefront of research and innovation. Leeds Radiology work collaboratively across all modalities and strives to provide the best service to patients. Staff health and wellbeing is also of great importance, with many good support options available to staff. The Leeds Way values (Fair, Accountable, Collaborative, Empowered and Patient Centred) are embedded into the culture and ethos of the Trust, and highlight it's commitment to delivering the highest quality of patient care whilst also encouraging good, inclusive working environment where all staff feel listened to.

Leeds Teaching Hospitals is committed to our process of redeploying 'at risk' members of our existing workforce to new roles. As such, all our job adverts are subject to this policy and we reserve the right to close, delay or remove adverts while this process is completed. If you do experience a delay in the shortlisting stage of the recruitment cycle, please bear with us while this process is completed, and contact the named contact if you have any questions.

Details Date posted

27 June 2025

Pay scheme

Agenda for change

Band

Band 3

Salary

£24,937 to £26,598 a year

Contract

Permanent

Working pattern

Full-time, Flexible working

Reference number

C9298-RAD-0279

Job locations

St. James's University Hospital

Beckett Street

Leeds

LS9 7TF

Leeds General Infirmary

Great George Street

Leeds

LS1 3EX

Job description Job responsibilities

The post holder will be responsible for the provision of a full and effective administrative and clerical support service to the Service. He/she will also be responsible for inputting data onto the departmental database system and producing reports as required. The post holder will be expected to arrange and plan her/his own work on a day-to-day basis within the overall demands and priorities of the department.

To provide a full clerical support service to the department including organising, sorting and filing documents and papers; dealing with incoming and outgoing paper and electronic post as required; photocopying, faxing and distributing information by post or email; typing letters and other documents

To deal with communications and ad hoc enquiries from staff and service users, members of the public, and a wide range of external organisations and professionals. Receiving and relaying general verbal/written messages and responding by supplying straightforward information and guidance or referring to the relevant member of the department or other Trust staff as necessary.

To provide administrative support for meetings as required e.g. organising meetings including checking access arrangements, booking rooms and refreshments, sign language and ethnic minority language interpreters as appropriate, organising travel arrangements, administering expense forms, liaising with members regarding dates, sending out notice of meetings, agendas and minutes.

To attend and service meetings as required. This could include welcoming participants, organising refreshments and taking minutes and typing them up and circulating them after approval.

To maintain and update mail-outs and labels for Trust and staff departments, advisory group members and voluntary and community organisations and organising electronic or paper mail-outs to such groups as required (typing, copying and posting etc.)

To monitor stock levels and re-order stationery and office supplies as required, and non-stock items as necessary.

To adhere to relevant Statutory Instruments and Trust policies and guidelines e.g. Data Protection, Health and Safety, Confidentiality and personnel policies and guidelines.

Use departmental database for recording appropriate information as requested and producing reports.

Any other duties commensurate with the grade which may be required from time to time to ensure the effective running of the service.

Job description Job responsibilities

The post holder will be responsible for the provision of a full and effective administrative and clerical support service to the Service. He/she will also be responsible for inputting data onto the departmental database system and producing reports as required. The post holder will be expected to arrange and plan her/his own work on a day-to-day basis within the overall demands and priorities of the department.

To provide a full clerical support service to the department including organising, sorting and filing documents and papers; dealing with incoming and outgoing paper and electronic post as required; photocopying, faxing and distributing information by post or email; typing letters and other documents

To deal with communications and ad hoc enquiries from staff and service users, members of the public, and a wide range of external organisations and professionals. Receiving and relaying general verbal/written messages and responding by supplying straightforward information and guidance or referring to the relevant member of the department or other Trust staff as necessary.

To provide administrative support for meetings as required e.g. organising meetings including checking access arrangements, booking rooms and refreshments, sign language and ethnic minority language interpreters as appropriate, organising travel arrangements, administering expense forms, liaising with members regarding dates, sending out notice of meetings, agendas and minutes.

To attend and service meetings as required. This could include welcoming participants, organising refreshments and taking minutes and typing them up and circulating them after approval.

To maintain and update mail-outs and labels for Trust and staff departments, advisory group members and voluntary and community organisations and organising electronic or paper mail-outs to such groups as required (typing, copying and posting etc.)

To monitor stock levels and re-order stationery and office supplies as required, and non-stock items as necessary.

To adhere to relevant Statutory Instruments and Trust policies and guidelines e.g. Data Protection, Health and Safety, Confidentiality and personnel policies and guidelines.

Use departmental database for recording appropriate information as requested and producing reports.

Any other duties commensurate with the grade which may be required from time to time to ensure the effective running of the service.

Person Specification Skills & Behaviours Essential

• Personal or work experience of working with diversity e.g. disabled people, people from different cultures

Qualifications Essential

• GCSE or equivalent in English and Maths

Experience Essential

• Previous clerical/administrative experience
• Competent in word processing, spread sheet packages and in using databases

Desirable

• Work experience in a health or social care setting

Person Specification Skills & Behaviours Essential

• Personal or work experience of working with diversity e.g. disabled people, people from different cultures

Qualifications Essential

• GCSE or equivalent in English and Maths

Experience Essential

• Previous clerical/administrative experience
• Competent in word processing, spread sheet packages and in using databases

Desirable

• Work experience in a health or social care setting

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details Employer name

Leeds Teaching Hospitals

Address

St. James's University Hospital

Beckett Street

Leeds

LS9 7TF

Employer's website

https://www.leedsth.nhs.uk/ (Opens in a new tab)

Employer details Employer name

Leeds Teaching Hospitals

Address

St. James's University Hospital

Beckett Street

Leeds

LS9 7TF

Employer's website

https://www.leedsth.nhs.uk/ (Opens in a new tab)