Administrative Officer - Security Services Group - SSG

UK Ministry of Defence; London; On-site; GBP 26,000 - 31,000; Full time

Job summary

The Security Services Group (SSG) is looking for a dedicated Administrator to support their London Operations Team. The role involves providing efficient administrative support to ensure smooth operations in the installation and maintenance of security systems. Ideal candidates will possess strong organisational skills, excellent communication abilities, and a proactive mindset. Join a dynamic team committed to delivering high-assurance security solutions across the MOD.

Benefits

Generous Annual Leave

Career Development Opportunities

Family Support Policies

Health and Wellbeing Benefits

Community and Social Perks

On-Site Amenities

Inclusive Workplace Initiatives

Qualifications

• Strong administrative skills with keen attention to detail.
• Ability to multitask and prioritise workload efficiently.

Responsibilities

• Support Operations Team in tracking installation and maintenance jobs.
• Raise invoicing and requisitions using SSG Cash system.
• Provide updates to customers on outstanding/completed jobs.

Skills

Organisational Skills

Communication Skills

Problem Solving

Tools

Office 365

SAGE

CASH

Job description

Woolwich, London (region), SE18 6XJ

Job Summary

The Security Services Group (SSG) is a specialist business unit delivering high-assurance security solutions across the MOD and wider Government Estate. With over 260 highly skilled experts based in the UK, Germany, Cyprus, and Gibraltar, SSG designs, installs, and maintains advanced security systems to protect Defence operations, national security assets, and critical government infrastructure. As the MOD’s strategic technical authority, we provide cutting-edge security solutions, from intruder detection and video surveillance to access control and physical security. To learn more about SSG, visit Security Services Group - GOV.UK

This position is advertised at 37 hours per week.

Job Description

Are you an organised and detail-oriented professional looking for a dynamic role in a fast-paced environment? SSG is seeking a dedicated Administrator to support our London Operations Team in the installation and maintenance of security systems. This role ensures the smooth running of operations by providing professional, efficient, and cost-effective administrative support.

Key Responsibilities

• Support the Operations Team in efficient tracking of Installation, Maintenance Jobs & Site records.
• Raising invoicing to SSG customers in accordance with desk notes & relevant contracts and/or Service Level Agreements (SLAs).
• Raising requisitions using SSG Cash system in respect of parts, access hire, clothing/PPE.
• Receipting of goods/services received on SSG Cash system.
• Input approved SSG time sheets on to SSG finance system (SAGE) for operations’ staff.
• Support the London Operations Team in the efficient running of the regional Office (CASH).
• Logging calls onto CASH system & allocating calls to Field Technicians (FTs).
• Closing jobs on CASH system.
• Job enquiries – provide updates to customers as required on outstanding/completed jobs.
• Providing filing and archiving duties, maintaining SSG Project Documentation Received Records.
• Assistance to the day to day running of the Service Desk.
  
  

Location

This role is based at Woolwich with occasional travel to other SSG office locations.

Are you an organised and detail-oriented professional looking for a dynamic role in a fast-paced environment? SSG is seeking a dedicated Administrator to support our London Operations Team in the installation and maintenance of security systems. This role ensures the smooth running of operations by providing professional, efficient, and cost-effective administrative support.

Key Responsibilities

• Support the Operations Team in efficient tracking of Installation, Maintenance Jobs & Site records.
• Raising invoicing to SSG customers in accordance with desk notes & relevant contracts and/or Service Level Agreements (SLAs).
• Raising requisitions using SSG Cash system in respect of parts, access hire, clothing/PPE.
• Receipting of goods/services received on SSG Cash system.
• Input approved SSG time sheets on to SSG finance system (SAGE) for operations’ staff.
• Support the London Operations Team in the efficient running of the regional Office (CASH).
• Logging calls onto CASH system & allocating calls to Field Technicians (FTs).
• Closing jobs on CASH system.
• Job enquiries – provide updates to customers as required on outstanding/completed jobs.
• Providing filing and archiving duties, maintaining SSG Project Documentation Received Records.
• Assistance to the day to day running of the Service Desk.
  
  

Location

This role is based at Woolwich with occasional travel to other SSG office locations.

Person specification

Essential Criteria

• Strong administrative and organisational skills with keen attention to detail.
• Ability to multitask and prioritise workload efficiently.
• Excellent communication skills to liaise with customers and field technicians.
• A proactive and problem-solving mindset.
  
  

Desirable Criteria

• Previous experience of working in an office-based team with good organisational skills.
• Prospective applicants ideally should have good IT skills and working knowledge of Office 365.
• Experience using CASH, SAGE, or similar systems (preferred but not essential).
  
  

Behaviours

We'll assess you against these behaviours during the selection process:

• Working Together
• Making Effective Decisions
• Communicating and Influencing
• Seeing the Big Picture
  
  

We only ask for evidence of these behaviours on your application form:

• Working Together
  
  

Alongside your salary of £26,235, Ministry of Defence contributes £7,600 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.

Generous Annual Leave: 25 days annual leave increasing by one day per year to a maximum of 30 days after five years of service.

Career Development: benefit from continuous professional development opportunities within the security field, helping you grow and advance your career.

Family Support: Access enhanced parental leave policies to support work-life balance during important life events.

Exclusive Discounts: Enjoy savings through the Defence Discount Service (fees apply), offerings deals on a range of products and services.

Health and Wellbeing: Receive Specsavers eye test vouchers and access on-site gym facilities (where available).

Community and Social Perks: Join the Civil Service Sports Club (CSSC) or the Civil Service Club in London, providing access to a variety of social, cultural, and recreational activities (membership fees apply).

On-Site Amenities: Many of our locations offer free parking, subsidised canteens, sports and social clubs, and on-site shops for your convenience.

Inclusive Workplace: Join one of our Diversity and Inclusion Networks. We value diversity and are committed to creating an equal and supportive environment for all.

The post does not offer relocation expenses.

External recruits who join the MOD who are new to the Civil Service will be subject to a six-month probation period.

Please Note: Expenses incurred for travel to interviews will not be reimbursed.

Please be advised that the Department is conducting a review of all pay related allowances which could impact on those allowances that the post currently being advertised attracts.

Any move to MOD from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may however be eligible for other government schemes, including Tax-Free Childcare. Determine your eligibility at https://www.childcarechoices.gov.uk/.

The Ministry of Defence is committed to providing a safe and healthy working environment for its staff which includes educating them on the benefits of not smoking, protecting them from the harmful effects of second-hand smoke and supporting those who want to give up smoking. Under the Smoke-Free Working Environment policy, Smoking and the use of all tobacco products (including combustible and chewing tobacco products) will not be permitted anywhere in the Defence working environment however some exemptions are in place, please refer to local guidance. The policy is Whole Force and includes all Defence personnel, contractors, visitors and other non-MOD personnel. All applicants seeking, considering, or accepting employment with the Ministry of Defence should be aware of this policy and that it is already in place at a number of Defence Establishments.

MOD Recruitment Satisfaction Survey – We may contact you regarding your experience to help us improve our customer satisfaction. The survey is voluntary and anonymous. You may however be given the opportunity to provide additional information to help us improve our service which includes the collection of some personal data as defined by the United Kingdom General Data Protection Regulation (UK GDPR). The MOD Privacy Policy Notice sets out how we will use your personal data and your rights.

Selection process details

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours and Experience.

We use the Civil Service Success Profiles framework to ensure a fair and comprehensive assessment of candidates. Your suitability for the role will be evaluated based on your experience, skills and demonstration of core behaviours throughout the process.

At application Stage, you will be assessed against the following:

• CV Submission: Include your employment history, relevant skills and experience.
• Behaviour: Working Together
  
  

At Interview Stage,you Will Be Assessed Against The Following:

• Experience: Discuss your background and its relevance to the role.
• Behaviours: Making Effective Decisions, Communicating & Influencing and Seeing the Big Picture
  
  

What to Expect

• When choosing your Behaviour examples, please make sure you use real life scenarios that relate to your own experiences. Whilst technology may help to enhance your written submission, presenting the ideas of others or those generated by technology, could result in your application being rejected.
• The interview will explore both your professional experience and how your behaviours align with the role's requirements, we recommend using the STAR format when answering behaviour questions.
• Interviews are planned to take place either Face to Face or via Microsoft Team, week commencing 2nd June 2025, however this may be subject to change.
  
  

The Civil Service embraces diversity and promotes equality of opportunity. There is a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria. If you need to advise us that you need additional help or reasonable adjustments for the recruitment process, please contact: [e-mail] .

As a result of the changes to the UK immigration rules which came in to effect on 1 January 2021, the Ministry of Defence will only offer sponsorship for a skilled worker visa under the points based system, where a role has been deemed to be business critical. This role does not meet that category and we will not sponsor a visa. It is therefore NOT open to applications from those who will require sponsorship under the points based system.

Should you apply for this role and be found to require sponsorship, your application will be rejected and any provisional offer of employment withdrawn.

Feedback will only be provided if you attend an interview or assessment.

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours and Experience.

Security

Successful candidates must undergo a criminal record check.

Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check (opens in a new window).See our vetting charter (opens in a new window).

People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Successful candidates must undergo a criminal record check.

Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check (opens in a new window).See our vetting charter (opens in a new window).

People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This Job Is Broadly Open To The Following Groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service
  
  

Further information on nationality requirements (opens in a new window)

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).

The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).

The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.

Diversity and Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).

This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative.

Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job Contact :

• Name : Paul Edmonds, London and South East Team Leader
• Email : [e-mail]
  
  

Recruitment team

• Email : [e-mail]
  
  

Further information

Please ensure you read the attached candidate information document prior to completing your application. If you are dissatisfied with the service you have received from DBS, or believe that DBS has failed to follow the recruitment process in line with the Civil Service Commission principles of selection for appointment on merit on the basis of Fair and Open competition, you can raise a formal complaint by writing to DBS at the following address: Defence Business Services, Scanning Hub, Room 6124, Tomlinson House, Norcross Lane, Blackpool, FY5 3WP. If after raising your complaint with DBS you remain dissatisfied you can complain directly to the Civil Service Commission at the following address: Civil Service commission, Room G/8, 1 Horse Guards Road, London, SW1A 2HQ Or by email: [e-mail].