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Administrative Officer (Ref: 7088)

Criminal Injuries Compensation

Glasgow

Hybrid

GBP 24,000 - 28,000

Full time

3 days ago

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Job summary

Join a dynamic and supportive team as an Administrative Officer at Criminal Injuries Compensation to help make a positive impact on the lives of victims of violent crime. In this role, you will manage compensation claims, utilizing strong interpersonal skills to provide excellent customer service while working in a hybrid environment.

Benefits

Access to learning and development

Flexible working options

Civil Service pension with employer contribution

Annual Leave

Public Holidays

Qualifications

Ability to assess and use a range of information and guidance.
Ability to work as part of a team.

Responsibilities

Processing, assessing, and progressing compensation claims.
Responding to telephone and written enquiries.
Maintaining relevant databases.

Skills

Empathy

Interpersonal skills

Customer service

Tools

Microsoft Excel

Microsoft Word

Microsoft Teams

Join to apply for the Administrative Officer (Ref: 7088) role at Criminal Injuries Compensation

This position is based at MOJ Buchanan Wharf, G5 8AQ

Job Summary

Please refer to Job Description

Job Description

Administrative Officer

Are you bright, motivated and keen to use your talents to help make a difference to the lives of victims of violent crime?

We are recruiting for people to fill Administrative Officer roles.

The Criminal Injuries Compensation Authority (CICA) is an Executive Agency of Ministry of Justice. We receive over 40,000 applications a year for compensation, from people who have lost loved ones or have been injured as a result of violent crime. We know financial compensation can never fully redress what they have experienced. Nevertheless, what we do is an important part of providing justice for victims and we take pride that the compensation we pay helps people move forward with their lives.

Some of the material you will access may include upsetting personal accounts of harm inflicted by others. This could include sexual assault and violence against children which is distressing. We recognise the personal impact this may have over a prolonged period and we provide resilience training, to promote wellbeing.

We employ around 300 people and are based in Glasgow city centre, with excellent transport links. We are a small, engaged, productive workforce with a real sense of corporate community. We want to keep improving our services and the way we work to best serve the public, meet new challenges, deliver value for money and ensure CICA is a great place to work.

These positions are based at Buchanan Wharf, 10 Clyde Place, Glasgow, G5 8AQ. We currently operate a hybrid working business model, where a typical employee works 3 days a week in the office and the remainder at home.

The Role

Administrative Officer roles require strong interpersonal skills, to develop effective working relationships with a wide range of internal and external stakeholders. We are looking for people who can show empathy and humanity, to help us deliver a sensitive, fair and efficient service.

Key Responsibilities

Our Administrative Officers work across a number of teams within the organisation and key responsibilities include:

Demonstration of empathy and humanity.
Processing, assessing, progressing and deciding compensation claims, in accordance with scheme provisions and guidance.
Providing full and clear explanations of decisions made, keeping the customer at the heart of everything you do.
Responding courteously to telephone and written enquiries and complaints.
Updating and maintaining relevant databases.
Carrying out administration functions, including quality checking, to deliver continuous improvement, assurance and compliance.
Liaising with internal and external stakeholders.

Essential Criteria

Ability to assess and use a range of information and guidance to deliver excellent customer service.
Ability to work as part of a team and make a positive contribution.
Experience of and competence in using Microsoft products including Excel, Word, and Teams.

Selection Process

The vacancy process involves 2 stages using Civil Service Success Profiles and will assess your Behaviours, Strengths and Experience.

Stage 1

To complete the application form, you will need to complete a personal statement of suitability (maximum 500 words) outlining how you meet the Essential Criteria outlined above.

You should think about examples that demonstrate how you meet the essential criteria outlined. Remember, this must be evidence based and your answers should be clear, concise and reflect what actions you took. You may wish to use the STAR(R) (Situation, Task, Action, Result, and Reflection) approach.

Stage 2

If you are invited to interview, we will assess you against these behaviours:

Making Effective Decisions
Delivering at Pace
Communicating and Influencing

During the panel interview, you will be asked Behaviour based questions and Strengths based questions.

Administrative Officer

Are you bright, motivated and keen to use your talents to help make a difference to the lives of victims of violent crime?

We are recruiting for people to fill Administrative Officer roles.

The Criminal Injuries Compensation Authority (CICA) is an Executive Agency of Ministry of Justice. We receive over 40,000 applications a year for compensation, from people who have lost loved ones or have been injured as a result of violent crime. We know financial compensation can never fully redress what they have experienced. Nevertheless, what we do is an important part of providing justice for victims and we take pride that the compensation we pay helps people move forward with their lives.

Some of the material you will access may include upsetting personal accounts of harm inflicted by others. This could include sexual assault and violence against children which is distressing. We recognise the personal impact this may have over a prolonged period and we provide resilience training, to promote wellbeing.

We employ around 300 people and are based in Glasgow city centre, with excellent transport links. We are a small, engaged, productive workforce with a real sense of corporate community. We want to keep improving our services and the way we work to best serve the public, meet new challenges, deliver value for money and ensure CICA is a great place to work.

These positions are based at Buchanan Wharf, 10 Clyde Place, Glasgow, G5 8AQ. We currently operate a hybrid working business model, where a typical employee works 3 days a week in the office and the remainder at home.

The Role

Administrative Officer roles require strong interpersonal skills, to develop effective working relationships with a wide range of internal and external stakeholders. We are looking for people who can show empathy and humanity, to help us deliver a sensitive, fair and efficient service.

Essential Criteria

Ability to assess and use a range of information and guidance to deliver excellent customer service.
Ability to work as part of a team and make a positive contribution.
Experience of and competence in using Microsoft products including Excel, Word, and Teams.

Making Effective Decisions
Delivering at Pace
Communicating and Influencing

During the panel interview, you will be asked Behaviour based questions and Strengths based questions.

Person specification

Please Refer To Job Description

Behaviours

We'll assess you against these behaviours during the selection process:

Making Effective Decisions
Delivering at Pace
Communicating and Influencing

Alongside your salary of £24,202, Criminal Injuries Compensation Authority contributes £7,011 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.

Access to learning and development
A working environment that supports a range of flexible working options to enhance your work life balance
A working culture which encourages inclusion and diversity
A Civil Service pension with an employer contribution of 28.97%
Annual Leave
Public Holidays
Season Ticket Advance

For more information about the recruitment process, benefits and allowances and answers to general queries, please click the below link which will direct you to our Candidate Information Page.

Link: https://justicejobs.tal.net/vx/candidate/cms/About%20the%20MOJ

Selection process details

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Strengths and Experience.

https://justicejobs.tal.net/vx/candidate/cms/About%20the%20MOJ

Feedback will only be provided if you attend an interview or assessment.

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Strengths and Experience.

Security

Successful candidates must undergo a criminal record check.

People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Successful candidates must undergo a criminal record check.

People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This Job Is Broadly Open To The Following Groups:

UK nationals
nationals of the Republic of Ireland
nationals of Commonwealth countries who have the right to work in the UK
nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).

The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).

The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

Diversity and Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).

This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative.

Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job Contact :

Name : SSCL Recruitment Enquiries Team
Email : moj-recruitment-vetting-enquiries@resourcing.soprasteria.co.uk
Telephone : 0345 241 5359

Recruitment team

Email : moj-recruitment-vetting-enquiries@resourcing.soprasteria.co.uk

Further information

Appointment to the Civil Service is governed by the Civil Service Commission’s Recruitment Principles. I you feel a department has breached the requirement of the Recruitment Principles and would like to raise this, please contact SSCL (Moj-recruitment-vetting-enquiries@gov.sscl.com) in the first instance. If the role has been advertised externally (outside of the Civil Service) and you are not satisfied with the response, you may bring your complaint to the Commission. For further information on bringing a complaint to the Civil Service Commission please visit their web pages: http://civilservicecommission.independent.gov.uk/civil-service-recruitment/complaints/

https://jobs.justice.gov.uk/careers/JobDetail/7088?entityId=7088

Seniority level

Seniority level
Entry level

Employment type

Employment type
Full-time

Job function

Job function
Administrative
Industries
Government Relations

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