Administrative Officer - Provider And Carer Payments Team

Shared Services Partnership; Winchester; Hybrid; GBP 26,000 - 30,000; Full time

Job summary

Join a dedicated team in Hampshire focused on provider and carer payments within Adults’ Health and Care. This role involves resolving financial queries, managing payments, and improving processes while ensuring excellent customer service. Enjoy hybrid working arrangements and supportive development opportunities.

Benefits

Flexible Hybrid Working

Comprehensive Employee Support Services

Generous Leave

Sick Pay

Pension Scheme

Qualifications

• Experience in a customer-facing or numerate role will also be considered.

Responsibilities

• Resolve complex financial queries and ensure timely care payments.
• Manage high volume of queries via email and reconcile accounts.
• Improve current processes and build collaborative relationships.

Skills

Attention to Detail

Organisational Skills

Communication

Numeracy

IT Skills

Job description

Job Details:

Job Reference: HCC621139

Salary Range: £26,918 - £29,616 per annum

Work Location: Elizabeth II Court, Winchester (Hybrid Working)

Hours per week: 37 (part-time hours will be considered)

Contract Type: Permanent

Closing Date: 26 May 2025

The Role:

Join our diverse Provider and Carer Payments Team within our Adults’ Health and Care and Children’s Services directorates, and develop a career in administration and finance, whilst making a real difference to the lives of Hampshire residents. We are committed to creating an excellent customer experience for both our care providers and our service users.

What you'll do:

1. Accurately resolve complex financial queries and ensure care payments are processed correctly and in a timely manner.
2. Deal with a high volume of queries via our email inbox, authorise payments, and reconcile accounts.
3. Help improve our current processes and policies.
4. Build supportive and collaborative internal and external working relationships with customers and colleagues.

What we're looking for:

1. Excellent attention to detail and organisational skills.
2. Person-centred and resilient, with the ability to take responsibility for your work.
3. Superb communication skills.
4. First-class numeracy and IT skills.
5. Willingness and ability to learn new skills to become an active, adaptable, and involved member of our team.
6. Transferable skills or relevant experience in a customer-facing or numerate role will also be considered.

Additional Information:

For more details about the role, team, and our values, please refer to the Candidate Pack. When applying, explain how you meet the specific knowledge, skills, and experience requirements, and demonstrate our values.

Why join us:

• Be part of a professional and dedicated team making a positive impact.
• Engage in meaningful and rewarding work.
• Supportive development opportunities to enhance your skills and wellbeing.
• Flexible hybrid working arrangements.
• Access to comprehensive employee support services.
• Competitive benefits including generous leave, sick pay, and pension scheme.

Application Process:

Applicants will be contacted within two weeks of the closing date.

Related Roles:

Experience in roles such as Payments Coordinator, Provider Payments Specialist, Carer Payments Administrator, and similar positions may be relevant.

Values-Based Recruitment & Vetting:

We recruit based on attitudes and values, and this role requires a Criminal Records Check. We are committed to inclusive and accessible recruitment practices.

Contact for Inquiries:

For informal discussions, contact Penny Freeman or Aaron Gallimore. Details are provided in the candidate pack.

We promote equal opportunities and are a Disability Confident Employer.