Administrative Officer Homecare Services

NHS; Llantrisant; On-site; GBP 22,000 - 27,000; Full time

Job summary

A leading health organization in Llantrisant seeks an Administrative Officer in Homecare Services to provide essential support in delivering pharmacy services. The role involves processing prescriptions, liaising with patients and healthcare providers, and ensuring timely medication delivery. The ideal candidate possesses NVQ 2 in Pharmacy Services, is organized, and demonstrates solid IT skills. This is a fixed-term opportunity for up to 19 months, contributing to a dynamic and impactful team.

Benefits

Generous leave

Leading pension

Access to ongoing learning and development

Qualifications

• Previous experience in a healthcare setting is welcome but not essential.
• Proficient IT skills.
• Reliability and commitment to supporting patient care.

Responsibilities

• Aid in the provision of an efficient Pharmacy.
• Administrative duties for Homecare Service patients.
• Maintain electronic and paper systems for patient records.

Skills

Organisational skills

Interpersonal skills

Attention to detail

Education

NVQ 2 in Pharmacy Services

Tools

Microsoft Office

ECDL or equivalent

Job description

Overview

Administrative Officer Homecare Services – fixed term/secondment for up to 19 months. Closing date is 05 October 2025. We have a secondment or fixed term opportunity to join our Medicines Homecare Team for 19 months.
We are looking for a proactive, organised, and people-focused individual to join us in delivering high-quality care from behind the scenes.

As part of our Pharmacy Department based in the Royal Glamorgan Hospital, you'll play a key role in supporting homecare services across the Health Board—processing prescriptions and invoices, liaising with homecare providers and clinicians, and helping ensure patients receive vital medication directly to their homes.

Previous experience in a healthcare setting is welcome but not essential. What matters most is your reliability, motivation, and commitment to supporting patient care. This is a fast-growing area of Pharmacy, offering a fantastic opportunity to be part of a forward-thinking, enthusiastic team making a real difference across the Health Board.

Join our dynamic Team and help ensure patients receive vital medication efficiently and safely. If you're organised, have proficient IT skills, and are passionate about healthcare support — we want to hear from you!

Responsibilities

• Aid in the provision of an efficient Pharmacy: procurement and homecare services including ordering, receipting, invoicing and investigating and dealing with prescription queries.
• Administrative duties for Homecare Service patients, interpreting prescription details and creating orders to Homecare suppliers using the pharmacy computer system homecare module. Liaising with patients/carers and Clinicians to ensure patients receive their medication in a timely manner.
• Create patient-specific orders from prescriptions using the homecare module, determining the appropriate homecare supplier, quantity and medication.
• Accurately goods receive pharmaceuticals delivered via homecare using electronic methods and the pharmacy system and issue stock to the correct patients whilst using the correct cost centre for charging purposes.
• Accurately invoice and check purchased items using electronic methods and the pharmacy system and use judgement to resolve problems.
• Work closely with pharmaceutical and homecare companies on delivery and invoicing, enabling prompt payment of invoices to ensure Health Board financial standing instructions and payment deadlines are met.
• Monitor outstanding orders and invoices for homecare items and chase progress, liaising with patients/carers, clinical nurse specialists, clinicians and homecare providers to ensure patients receive their medication in a timely manner and that waste is minimised.
• Delete all outstanding orders no longer required on a monthly basis, arrange returns and organise credits for shortages from suppliers.
• Maintain electronic and paper systems for efficient and accurate storage of patient records for home care services provided to a growing number of specialities within the Health Board.
• Plan workload to ensure all orders and invoices are processed in a timely manner.
• Work according to the UHB standing financial instructions and follow standard operating procedures.
• Maintain strictest confidentiality of information about patients, staff and other health service business in accordance with the Data Protection Act.

Qualifications

• NVQ 2 in Pharmacy Services

Standard IT Skills

• Microsoft Office
• ECDL or equivalent

Knowledge

• Knowledge of hospital pharmacy practice/homecare service provision
• Communication skills with the ability to communicate routine information effectively both written and verbally

Disclosure and DBS

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

About us

Cwm Taf Morgannwg (CTM) University Health Board, part of NHS Wales, serves a large population across a diverse and beautiful region, steeped in history and heritage. With nearly 13,500 staff, our health board is one of Wales's largest employers.

Together, we are Team CTM; a workforce dedicated to offering excellent patient care and support to the 450,000 people across our three regions, Bridgend, Merthyr Tydfil, and Rhondda Cynon Taf. We operate three District General hospitals, several community hospitals, primary and community care facilities.

CTM's location offers the best of South Wales, just 20 minutes from Cardiff's vibrant city life, the natural beauty of the Brecon Beacons, and the serene coastline at Ogmore. Whether you enjoy lively urban amenities, peaceful countryside, or seaside escapes, our location makes an ideal setting for both work and personal life.

Our CTM 2030 Strategy—Our Health, Our Future—focuses on uniting our region around shared health and wellbeing goals. Our values guide us daily:

• We listen, learn, and improve
• We treat everyone with respect
• We work together as one team

CTM employees enjoy benefits including; a leading pension, generous leave, flexible work, career growth, and access to ongoing learning and development.

At CTM, you'll find a welcoming, team-oriented workplace that values diversity and compassion, where you can take pride in your work and the difference it makes.

Job requirements

English and/or Welsh speakers are equally welcome to apply.