Administrative Officer for Community Nursing

NHS; Birkenhead; On-site; GBP 18,000 - 25,000; Full time

Job summary

Wirral Community Health and Care NHS Foundation Trust is seeking an Administrative Officer to provide essential support to its Community Nursing team. This role includes managing communications, ensuring accurate data entry, and supporting day-to-day administrative tasks to maintain high-quality care. Candidates should possess strong organisational skills and relevant qualifications, including a GCSE in Maths and experience in a clerical role within the NHS.

Benefits

Health and well-being initiatives

Professional development opportunities

Qualifications

• GCSE Maths (grade A-C) required.
• ECDL/RSA2/NVQ 2 in Business Studies or equivalent.
• Minimum 1 year clerical experience.

Responsibilities

• Support community nursing team with administrative tasks.
• Handle patient inquiries and manage calls.
• Ensure accurate data entry and maintain care plans.

Skills

Communication Skills

Organisational Skills

Attention to Detail

Education

GCSE Maths (grade A-C)

ECDL/RSA2/NVQ 2 in Business Studies or equivalent

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Go back Wirral Community Health and Care NHS Foundation Trust

Administrative Officer for Community Nursing

The closing date is 01 July 2025

We are looking to recruit admin support (band 2) to work with the community nurse Team who is committed to delivering a high quality of administrative support, to work within the Wirral Community Health and Care NHS Foundation Trust.

This administrative role will support the community nursing team. Helping with the daily admin duties. You will often be the first port of call for the patients so need to ensure that you deal with the calls professionally but also with care and understanding.

Excellent organisational and time management skills are essential as is the ability to work proactively. We are seeking a team player and an individual who possesses excellent communication skills both written and verbal and be able to work autonomously and/or as part of a team. You must be proficient with Microsoft applications.

When considering applying for this post, it is crucial that you meet all of the essential requirements of the person specification.

Main duties of the job

The role also involves supporting a busy community nursing team answering calls to both patients and other services both inside and outside of the Trust.

There will be times when additional duties maybe needed such as ordering stock items (dressings), make sure that the care plans are made up and correct with all the updated paperwork.

To ensure that all information taken is accurate due to the importance with the service that is being provided.

About us

At Wirral Community Health & Care NHS Foundation Trust our priority is to provide safe, high quality care to our communities every day; the kind of care we would want for ourselves and our loved ones. We strive to be the best place to work with the right staff, in the right roles, at the right time, to ensure we deliver exceptional patient care.

Our expert teams provide a diverse range of community health care services, seeing and treating people right through their lives both at home and close to home.Our vision recognises the important role we play in delivering integrated care with partners in the local health economy. Our hard working staff support us to embed an open, just and compassionate culture and in turn we support them by providing an inclusive workplace with health and well-being initiatives, staff benefits and opportunities for personal and professional development.

Job responsibilities

The position of admin support to work within the St Caths nursing team giving administrative support. You may also be required to support the community nurse team and other services within the community.

The role is based within St Catherines Health Centre in Birkenhead.

Person Specification

Qualifications

• GCSE Maths (grade a-c)
• ECDL/RSA2/NVQ 2 in business studies or equivalent
• Demonstrable working knowledge of microsoft packages incl Word, Excel & Outlook

Experience & Knowledge

• Previous experience of dealing with the public and taking telephone enquiries
• Experience of accurate data inputting
• Minimum of 1 year clerical experience
• Previous experience of working in the NHS

Skills & Attributes

• Good oral and written communication skills with people from a wide variety of backgrounds
• Good organisational skills
• Ability to produce work of a high standard with attention to detail
• Ability to take minutes

Personal Qualities

• Good communication Skills
• Ability to use own initiative but understand the need to seek advice
• Ability to drive and have own car
• Flexible

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

Wirral Community Health and Care NHS Foundation Trust