Administrative Officer (Benbecula)

The Scottish Government; Creagorry; On-site; GBP 20,000 - 30,000; Full time

Job summary

The Scottish Government is seeking an Administrative Officer in Benbecula to support the Rural Payments and Inspections Division. This role involves processing applications, providing customer service, and performing various administrative duties within a supportive team environment. Ideal candidates should exhibit strong communication skills and a commitment to delivering quality service.

Benefits

Supportive working environment

Wide range of employee benefits

Qualifications

• Entry level; focuses on administrative tasks and customer service.
• Skills include communication and teamwork.

Responsibilities

• Processing claims and applications under agricultural schemes.
• Handling enquiries from customers in various formats.
• General administrative duties including filing and data capture.

Skills

Communicating and influencing

Working together

Managing a quality service

Delivering at pace

Job description

Join to apply for the Administrative Officer (Benbecula) role at The Scottish Government

1 week ago Be among the first 25 applicants

Join to apply for the Administrative Officer (Benbecula) role at The Scottish Government

Get AI-powered advice on this job and more exclusive features.

The Scottish Government provided pay range

This range is provided by The Scottish Government. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

Job Description

Would you like to work for a large, operational and delivery focussed area of SG in a role that is often fast paced, challenging and varied?

Within the ARE Directorate, the Rural Payments, and Inspections Division (RPID) are accountable for the strategic process that regulates and oversees the payment of Agricultural grants and subsidies and related inspection regimes totalling £700m/annum. In the current programme, this is split between direct aid to farmers and crofters totalling £500m and a further £200m under the banner of the Scottish Rural Development Programme. It is also responsible for other regulatory activity and expert technical advice.

The Customer Service Branch in Benbecula are looking for an Administrative Officer to join them to help deliver their key responsibilities. You will be part of a small customer service team undertaking a wide variety of duties, including processing of claims and applications for a wide range of RPID administered schemes. They are also the primary point of contact for crofters and the rural community in the area and provide a professional and helpful point of contact for all.

This is a key post for local delivery of high quality customer service in the RPID Benbecula Area Office.

Responsibilities

• Receipting, data capture, assessment and authorisations of applications and claims under a range of agricultural and environmental schemes.
• Dealing with telephone, written and face to face enquiries from both internal and external customers including assisting with registration and navigation of RPID's online systems.
• Using Rural Payments and Services and other IT systems, make assessments of information submitted on businesses and their applications, including data capture of information submitted.
• General administrative duties, including filing, acknowledgement and onward processing of mail, compilation of our inspection files and maintaining spreadsheet information.
• Reception Duty.
  
  

Success Profile

Success profiles are specific to each job and they include the mix of skills, experience and behaviours candidates will be assessed on.

Behaviours

• Communicating and influencing – Level 1
• Working together – Level 1
• Managing a quality service – Level 1
• Delivering at pace – Level 1
  
  

You can find out more about Success Profiles Behaviours, here: Behaviour levels - Success profiles: candidate guide - gov.scot

How To Apply

Apply online before 30 June 2025, providing a CV and Supporting Statement of no more than 750 words which provides evidence of how you meet the skills, experience and behaviours listed in the Success Profile above.

If invited for further assessment, this will consist of an in person Interview and Presentation.

Assessments are scheduled for w/c 14 July 2025 however this may be subject to change.

In the event of a tied interview/assessment score, merit order will be determined by score in the Behaviour Communicating and Influencing criteria.

About Us

The Scottish Government is the devolved government for Scotland. We have responsibility for a wide range of key policy areas including: education, health, the economy, justice, housing and transport. We offer rewarding careers and employ people across Scotland in a wide range of professions and roles.

Our staff are part of the UK Civil Service, working for Ministers and senior stakeholders to deliver vital public services which improve the lives of the people of Scotland.

We offer a supportive and inclusive working environment along with a wide range of employee benefits. Find out more about what we offer.

As part of the UK Civil Service, we uphold the Civil Service Nationality Rules.

Working Pattern

Our standard hours are 35 hours per week.

This role is office based.

Equality Statement

We are committed to equality and inclusion and we aim to recruit a diverse workforce that reflects the population of our nation.

Find out more about our commitment to diversity and how we offer and support recruitment adjustments for anyone who needs them.

Further information

Find out more about our organisation, what we offer staff members and how to apply on our Careers Website.

Read our Candidate Guide for further information on our recruitment and application processes.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Administrative

• Industries

  Government Administration

Referrals increase your chances of interviewing at The Scottish Government by 2x

Sign in to set job alerts for “Administrative Officer” roles.

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.