Administrative Officer AO - Band E

Brook Street; United Kingdom; On-site; GBP 60,000 - 80,000; Full time

Job summary

A governmental agency ensuring efficient justice is seeking a Temporary Administrator for Lincoln County Court. The role involves providing general admin support and excellent customer service. Candidates will work full-time, Monday to Friday, 37 hours per week, earning £12.36/hr initially. Strong typing skills and teamwork abilities are essential. This position may extend beyond its initial expiration in September 2025.

Qualifications

• Experience in providing admin support in a busy environment.
• Ability to follow instructions accurately.
• Flexibility and strong work ethic.

Responsibilities

• Provide general admin support within the team.
• Create and update records on the case management system.
• Deal with customer queries, both telephone and face-to-face.

Skills

Good accurate typing/data entry skills

Excellent communication skills both verbal and written

Good strong working knowledge of Microsoft Packages

Attention to detail

Ability to work as part of a team

Job description

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Our client HM Courts & Tribunals Service (HMCTS) is an agency of the Ministry of Justice. HMCTS provides administrative support for the legal system across England and Wales, ensuring justice works for everyone.
Our justice system defends our fundamental rights and freedoms. It is a cornerstone of our modern society and it must serve all those who call on it, when they call on it. From some of the most vulnerable people in our society, to families in crisis, claimants and commercial businesses - HMCTS has a responsibility to administer a justice system that is accessible to everyone and operates efficiently.

Temporary Administrator Positions - until end of September 2025 with possible extension

Full Time Monday to Friday 37 hours per week - £12.36/hr for the first 12 weeks, then £12.53/hr thereafter.

The court business hours are 8:00 - 18:00 and candidates are required to work between these times on a scheduled basis.

Brook Street are currently recruiting four admin officers for Lincoln County Court. Are you enthusiastic and enjoy working as part of a busy team, do you have a passion for providing excellent admin and customer service support, if so, we want to hear from you.

As an admin officer you will provide general admin support within the team, you will need to be flexible, hard-working and have the ability to provide good customer service to a variety of users.

Duties may include but not be limited to

• Creating and updating records on an in-house case management system.
  * Producing letters, notices and orders for court. Processing correspondence and making referrals to Judges.
  * Dealing with customer queries either by telephone or face-to-face.
  * Listing and preparing cases for hearing.
  * Clerking and ushering hearings taking place by video conferencing and possibly those attending in person

Liaison between the Judiciary, legal professionals and the parties in civil and family cases.
* Facilitating telephone hearings.
* Sending out invitations for "Teams" meetings and own in-house video conferencing system.
* General ad-hoc office duties including post room and archive filing.

Required Skills
" Good accurate typing/data entry skills
" Excellent communication skills both verbal and written
" Good strong working knowledge of Microsoft Packages
" Ability to follow instructions
" Ability to work as part of a team but also able to work independently
" Attention to detail and ability to prioritise workload

This is a temporary role to run until the end of September 2025, likely to be extended beyond this date. Working full time Monday to Friday 37 hours per week. The role is subject to 3 years referencing and a Basic DBS Check