Administrative Officer AO - Band E

Brook Street; Tees Valley; On-site; GBP 60,000 - 80,000; Full time

Job summary

A government agency is looking for an Administrative Officer to support the effective operation of courts and tribunals in Teesside. The role includes preparing documents, managing communications, and supporting court operations. Ideal candidates will have GCSEs or NVQ in Business Administration and strong customer service skills. Full training will be provided, and experience in similar roles is desirable. This position offers a temporary contract with the possibility of extension.

Qualifications

• Strong IT skills and ability to learn in-house systems quickly.
• Excellent communication and customer service skills.
• Flexibility and ability to work independently.

Responsibilities

• Prepare papers and files for courts, tribunals, and hearings.
• Draft standard letters, reports, and other documents.
• Assist with scheduling and manage enquiries from court users.

Skills

Strong IT skills

Excellent communication

Customer service skills

Teamwork

Flexible and proactive approach

Education

5 GCSEs (A*-C) or equivalent

NVQ Level 2 in Business Administration

Job description

Administrative Officer - Her Majesty's Courts and Tribunals Service (HMCTS)
Location: Teesside Court
Salary: £12.36
Contract type: Temporary - until December 2025 however likely to be extended
Working pattern: Full Time

Make a difference at the heart of justice

Good administrative staff with excellent customer service skills are vital to the effective operation of our courts, tribunals, and offices. At HMCTS, we are committed to delivering high standards of public service by embracing Lean principles and continuous improvement techniques.

As an Administrative Officer, you'll play a key role in ensuring cases progress smoothly through the justice system while providing outstanding support to colleagues and court users.

The role

This is a varied and rewarding position where no two days are the same. You'll join a supportive team and carry out a wide range of administrative tasks to keep our courts and tribunals running efficiently. From preparing case files to assisting court users face-to-face, you'll have opportunities to exercise initiative and contribute to continuous improvement within a structured environment.

While you'll be based in one office, occasional flexibility to work at other local HMCTS offices may be required.

What you'll do

You will:

• Prepare papers and files for courts, tribunals, hearings, and meetings
• Draft standard letters, reports, minutes, and other documents
• Update records and input data using in-house systems
• Manage post, photocopying, filing, and general office tasks
• Assist with scheduling, listing, and rota management
• Handle face-to-face, telephone, and written enquiries from court users, legal professionals, and the public
• Support court operations by clerking hearings, serving court documents, or executing warrants where needed
• Work as part of a flexible team to problem solve and drive improvements
• Contribute to small projects and take on ad hoc responsibilities (e.g. Jury Bailiff Officer, Learning & Development Co-ordinator)

You'll also have the chance to work on workload targets, verify documents for accuracy, and assist in managing daily team meetings to maintain operational efficiency.

What we're looking for

We're seeking motivated individuals with:

• 5 GCSEs (A*-C) or equivalent qualifications, or NVQ Level 2 in Business Administration, or relevant administrative experience
• Strong IT skills and the ability to quickly learn in-house systems
• Excellent communication and customer service skills
• The ability to work independently and as part of a team
• A flexible and proactive approach to work

Experience in an administrative or customer service role is desirable but not essential - full training will be provided.

This is more than just a job - it's a chance to be part of the Operational Delivery Profession, the outward face of government providing essential public services.

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website.