Administrative Officer AO - Band E

Brook Street; Cardiff; On-site; GBP 20,000 - 25,000; Full time

Job summary

A government service in Cardiff is looking for an Administrative Officer to support the justice system by managing administration tasks and facilitating communication with the public and legal professionals. The candidate should have 5 GCSEs or equivalent and strong IT skills. This role involves preparing files, managing data, and ensuring operational efficiency. Join a structured and team-focused environment with opportunities for training and development.

Benefits

Training and development opportunities

Supportive team environment

Contribution to public services

Qualifications

• 5 GCSEs (grades A-C) or equivalent, or relevant administrative experience.
• Possesses strong IT and data entry skills.
• Works well under pressure and can manage their own workload.
• Professional, reliable, and confident communicator.
• Positive attitude to teamworking and continuous improvement.

Responsibilities

• Prepare files and court documents.
• Manage in-house systems and data entry.
• Handle post, photocopying, filing, and bookings.
• Support court clerking, listings, hearings, and user assistance.
• Communicate with judiciary, legal professionals, and court users.

Skills

Strong IT skills

Data entry skills

Communication skills

Teamwork

Attention to detail

Education

5 GCSEs (grades A-C) or equivalent

Job description

Are you highly organised with strong administrative and customer service skills? Want to support the justice system in a vital front-line role? Join Her Majesty's Courts and Tribunals Service (HMCTS) as an Administrative Officer in Cardiff.

About the Role

As an Administrative Officer, you'll be part of a supportive team helping to ensure the smooth running of courts and tribunals. You'll carry out a wide range of admin tasks and be a key point of contact for members of the public, legal professionals, and the judiciary.

This is an exciting opportunity to make a real impact, supporting justice while developing your own skills through continuous improvement tools and practices.

Key Responsibilities

Administration & Operations

• Prepare files and court documents
• Manage in-house systems and data entry
• Handle post, photocopying, filing, and bookings
• Support court clerking, listings, hearings, and user assistance
• Communicate with judiciary, legal professionals, and court users
• Process legal documents, court orders, claims, and results
• Validate and check data, ensure compliance
• Handle fees, fines, and basic financial calculations
• Participate in team meetings and improvement projects
• Take on ad hoc roles such as Jury Bailiff Officer or L&D Coordinator

About You

We're looking for someone who:

• Has 5 GCSEs (grades A-C)* or equivalent, or relevant administrative experience
• Possesses strong IT and data entry skills
• Works well under pressure and can manage their own workload
• Is professional, reliable, and confident communicating with people at all levels
• Has a positive attitude to teamworking and continuous improvement

Why Join HMCTS?

• Be part of the Operational Delivery Profession, supporting public services
• Receive training and development opportunities
• Play a key role in the UK's justice system
• Enjoy working in a structured, team-focused environment

Start a career with purpose - apply now to join our team in Cardiff!

For more information or to apply, please [insert application instructions or link].

Let me know if you'd like a version tailored for a specific platform like Indeed, Civil Service Jobs, or an internal bulletin.

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you.

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.

Looking to recruit? Find the perfect hire

Want a career at Brook Street? Join our team