Administrative Officer

NHS; Wales; On-site; GBP 25,000 - 27,000; Full time

Job summary

A regional healthcare provider in Wales is seeking a motivated individual for an administrative role supporting the Pelvic Health Team. The position requires excellent organizational skills, experience in office administration, and familiarity with Microsoft Office. Candidates should be able to work independently and as part of a team. Welsh language skills are desirable but not mandatory. The salary ranges from £25,313 to £26,999 per year, pro rata.

Qualifications

• Experience of working in an administrative/office environment.
• Familiar and confident using email and searching the internet.
• Experience of working in a multidisciplinary team.

Responsibilities

• Maintain and keep databases up to date.
• Prioritize daily work to meet team needs.
• Organize and arrange appointments as required.

Skills

Excellent verbal and written skills

Organizational skills

Ability to prioritize

Self-motivated

Education

Level 3 qualification (e.g., A Levels, AS Levels, NVQ3)

Tools

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Job description

Overview

Are you passionate about making a real difference in people’s lives? We’re looking for a motivated and enthusiastic individual to join our Pelvic Health Team in Hywel Dda. In this role, you’ll work with a multidisciplinary team dedicated to delivering high-quality, equitable care to individuals living with pelvic health conditions. You’ll perform independent administrative and secretarial duties to ensure the service runs smoothly, professionally, and confidentially.

If you’re ready to bring your skills, initiative, and positivity to a team that values excellence and compassion, we’d love to hear from you!

Main duties

The post holder will provide a range of administrative and secretarial duties to support the needs of the team:

• Maintain and keep databases up to date and provide information for reporting as required.
• Prioritise daily work to meet the needs of the team.
• Access the Internet for resources; receive and send information via email; plan workload within time restraints to meet meeting deadlines (e.g., sending out appointments, records); distribute agendas and papers to team members; answer the telephone and record messages accurately, ensuring the relevant team member receives them.
• Provide clerical support, organising and arranging appointments as required.

The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply.

About us

Hywel Dda University Health Board plans and provides NHS healthcare services for people living in Carmarthenshire, Ceredigion, Pembrokeshire, and bordering counties.

We have over 13,000 staff and together we provide primary, community, in-hospital, mental health and learning disabilities services.

We work in partnership with the three local authorities, as well as public, private and third sector colleagues, including our valued team of volunteers.

Our services are provided in:

• Four main hospitals: Bronglais Hospital in Aberystwyth; Glangwili Hospital in Carmarthen; Prince Philip Hospital in Llanelli; and Withybush Hospital in Haverfordwest
• Five community hospitals: Amman Valley and Llandovery hospitals in Carmarthenshire; Tregaron Hospital in Ceredigion; and Tenby and South Pembrokeshire hospitals in Pembrokeshire
• Two integrated care centres: Aberaeron and Cardigan in Ceredigion, and several other community settings
• 47 general practices (six of which are health board managed practices); dental practices (including four orthodontic); 97 community pharmacies; 43 general ophthalmic practices; and 8 ophthalmic domiciliary providers
• Numerous mental health and learning disabilities services

Job responsibilities

You will be able to find a full job description and person specification attached within the supporting documents.

We are open to candidates who wish to share the 8-hour work pattern into two, 4-hour patterns, with flexibility around start and finish times. However, the working days must be between Tuesday and Thursday to ensure consistency with others in the team.

The Health Board is committed to supporting its staff to fully embrace bilingualism thereby enhancing patient and service user experiences. We welcome applications from Welsh speakers; if you do not meet the Welsh language requirements, there are learning options and staff support to help you meet these minimal desirable requirements during the course of your employment with us.

Interviews will be held on 08/10/2025.

Person Specification

Qualifications & Experience

• Level 3 qualification (e.g., A Levels, AS Levels, NVQ3) or equivalent demonstrable experience of administrative/office skills and knowledge.

Experience

• Experience of working in an administrative/office environment
• Familiar and competent with Microsoft Office packages, especially Word, Excel and PowerPoint
• Familiar and confident using email and searching the internet
• Experience of working in a multidisciplinary team

Language Skills

• Welsh Speaker (Level 1)

Aptitudes and abilities

• Excellent verbal and written skills
• Ability to work to deadlines
• Self-motivated and able to work without supervision
• Ability to work as part of a team
• Good organisational skills
• Ability to prioritise
• Knowledge of Medical/Healthcare Terminology

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975; a disclosure check will be required.

Lead Nurse Bladder, Bowel, Pelvic Health Service

Salary: £25,313 to £26,999 per year, pro rata