Administrative Officer

Brook Street; Metropolitan Borough of Solihull; On-site; GBP 60,000 - 80,000; Full time

Job summary

A prominent recruitment agency is looking for an Admin Officer - FINDS Data Officer in Solihull. This full-time position involves ensuring customer requirements for FINDS services are met while performing various data processing tasks. Candidates must have lived in the UK for over 3 years and will require security clearance. This is an office-based role with a competitive hourly rate of £13.85.

Qualifications

• Must hold a valid passport and have lived in the UK for longer than 3 years.
• No period of 6 months or longer spent outside the UK in the last 3 years.
• Role requires security clearance processed upon successful application.

Responsibilities

• Ensure FINDS Services meet customer requirements and support service improvements.
• Perform data processing activities for first line data processing.
• Provide second line support for investigations.
• Ensure accurate data processing to maintain service integrity.
• Engage proactively with customers and stakeholders.
• Maintain relationships with various agencies and suppliers.

Job description

Overview

Admin Officer - FINDS Data Officer
Location: Sandford House, Solihull
Full time – OFFICE BASED
Hourly rate: £13.85
Working days/hours: Monday to Friday, 37 hours per week. 8:00–16:00 or 9:00–17:00, as applicable.

Brook Street in partnership with the Home Office has a fantastic opportunity to join their team as an Admin Officer - FINDS Data Officer.

Responsibilities

• Ensures that the FINDS Services meet customer requirements, that operational changes are delivered in line with these requirements, and supports driving service improvements.
• Performs data processing activities for all first line data processing within FINDS as stated in the Statement of Requirements and the associated KPIs.
• Provides second line support to NDNAD/NFS Operations by using information from the NDNAD/NFS to respond to specific investigations with limited supervision.
• Ensures data is processed accurately to maintain the integrity of FINDS services.
• Provides proactive customer engagement by operating the front-line operational contact point and responding to more complex customer queries with detailed information.
• Maintains good working relationships with customers and stakeholders, including Home Office colleagues, Law Enforcement Agencies, CPS, Forensic Service Providers, and suppliers of the database systems.

Training

4 weeks training will be provided. On-the-job training is dependent on the individual. No annual leave during the training period.

Clearance

DBS + CTC (to be applied for by Brook Street upon a successful application).

Role specific requirements

You must hold a valid passport and have lived in the UK for longer than 3 years. A period of 6 months or longer spent outside the UK in the last 3 years will not be accepted. This role requires security clearance that will be processed for you if successful.

Brook Street is proud to support the Armed Forces Covenant and guarantees to interview all candidates who are veterans or spouses/partners of military personnel, who meet all essential criteria for the vacancy. As a Disability Confident Leader and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer a guaranteed interview with a PSR Sourcer. If you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria, we encourage you to reach out via the Brook Street website to register your interest and the role you are interested in. We are committed to engaging with you. When there is a high volume of ex-military candidates/military spouses/partners who meet the essential criteria, Brook Street will interview the best candidates from within that group.

Brook Street is proud to support the Armed Forces Covenant and guarantees to interview all candidates who are veterans or spouses/partners of military personnel, who meet all the essential criteria for the vacancy. As a Disability Confident Leader and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street will offer a guaranteed interview with a PSR Sourcer. If applicable, please contact us to register your interest.

Equal Opportunities

Brook Street is committed to equal opportunity employment. We encourage applications from veterans, military spouses/partners, and disabled candidates who meet the essential criteria.