Administrative Officer

Brook Street; Birmingham; On-site; Full time

Job summary

An established industry player is seeking an Administrative Officer to support Power of Attorney Services in Birmingham. This temporary role offers a full-time schedule from Monday to Friday, allowing you to engage in various administrative tasks across different departments. Your responsibilities will include preparing documents, managing case information, and providing top-notch customer service. If you're organized, detail-oriented, and ready to take on new challenges in a dynamic environment, this opportunity is perfect for you. Join a team where your contributions will make a difference in supporting essential services.

Qualifications

• Experience in administration or operational delivery roles.
• Proficiency in Microsoft Office packages is essential.

Responsibilities

• Prepare documents for scanning and data input teams.
• Update case management systems and maintain filing systems.
• Provide excellent customer service and support various departments.

Skills

Microsoft Word

Microsoft Excel

Microsoft Outlook

Written Communication

Oral Communication

Customer Service

Data Entry

Document Management

Education

High School Diploma

Relevant Certification in Administration

Job description

Our Public Sector client based in Birmingham City Centre is currently looking for an Administrative Officer to support their Power of Attorney Services in Birmingham. This will be Monday to Friday role working 9.00am to 5.00pm, 37 hours per week. This will be a temporary assignment with the possibility of extension, paying £12.53 p/hr. This role is currently fully onsite.

The client has confirmed there are various roles in different departments comprising of different functions. These roles range from casework, administration (filing, post opening etc), quality assurance and registering documents and the contact centre contingency team.

Successful applicants will be allocated to one of these roles based on business needs at the time of recruitment. There may also be a requirement to work in different departments during the course of your assignment, again subject to business needs.

Responsibilities may include any of the following, but not limited to:

• Preparing documents for the scanning and data input teams, as well as participating in the scanning and data input of these documents.
• Update case management and management information systems to keep applications on track, colleagues informed and submitting your personal stats sheets accurately, reporting anomalies.
• Checking documents prior to dispatch alerting others to any potential data breaches, taking corrective action as directed.
• Sorting and distributing post across the organisation.
• Scheduling payments from customers and reporting them accurately for cashiers.
• Supporting the maintenance of the physical filing system, creating files and linking correspondence to the correct files.
• Providing best possible customer service, ensuring that all information is accurate, clear, easy to understand and timely.
• Experience of using Microsoft computer packages, i.e. Word, Excel, Outlook.
• Proficiency in written and oral communication as telephony work will be required.
• Experience dealing with customers.
• Experience of working in an operational delivery area or administration role and/or working in a compliance environment.

Please note this role will require a DBS Standard check, and three years referencing.

If you feel that you would have the necessary skill set for this role and are ready to take on a new challenge, please apply online. Due to the high volume of applications for this role we may not be able to contact every candidate who applies.