Administrative Coordinator

GerrardWhite; Royal Tunbridge Wells; On-site; GBP 40,000 - 60,000; Full time

Job summary

A prestigious luxury retailer in Kent seeks an Administrative Coordinator. This in-person role involves managing repair coordination and ensuring high-quality client communication. Candidates should demonstrate exceptional organizational and communication skills, with experience in luxury retail preferred. This full-time position requires a proactive approach and attention to detail.

Qualifications

• Experience in luxury or retail environment is desirable.
• Ability to manage multiple tasks and maintain accuracy.
• Quick learner and proactive in improving processes.

Responsibilities

• Book watches in and out for repairs.
• Manage phone and email inquiries to clients.
• Support stock intake and improve internal processes.

Skills

Organizational skills

Problem-solving

Clear communication

Client management

Job description

Luxury Retail | Full-Time | Kent
Are you methodical, fast-paced, and tech-savvy — yet still someone who thrives on human connection and quality service? A prestigious and highly respected luxury retailer is looking for an Administrative Coordinator to play a pivotal role in keeping its repair operations and client communications running like clockwork.

This is a role for someone who sees admin not as “background work” — but as the engine room of a seamless client experience. You’ll be the point of contact between clients, the workshop, and the showroom, ensuring that every repair is handled with precision, professionalism, and proactivity.

What You’ll Be Responsible For: Repair Coordination & Admin

• Book watches in and out for repairs, keeping internal systems accurate and up to date
• Liaise with clients to provide updates, quotes, timelines, and book collection appointments
• Flag and resolve any potential delays to ensure timely, smooth service

Client Interaction

• Manage phone and email enquiries with clarity, warmth, and efficiency
• Identify client needs holistically — for example, suggesting strap replacements or highlighting other items ready for collection

Stocking & Process Support

• Support stock intake of watches when the Head of Stocking is away
• Build out smart systems and processes to ensure nothing falls through the cracks
• Take ownership of internal organisation and continuous improvement

Who You Are:

• A quick learner and natural problem-solver
• Exceptionally organised, accurate, and able to manage multiple moving parts
• Clear, confident communicator (written and verbal)
• Proactive and systems-minded — you see ways to improve things and take the lead
• Comfortable working in a high-end retail or service environment
• Experience in luxury, retail, repairs admin or service coordination is desirable

Hours: Full-time, 5 days per week (flexibility may be required).
This is an in-person role based in Kent.

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