Administrative Co-ordinator (Speech Therapies)

Administrative Co-ordinator (Speech Therapies)

Req#: C9155-CSAC-0425-51?language=en&page=8&sort=publicationDateDesc

Job summary

We are seeking a committed individual to work within Therapies Administration. Responsible for supporting the SALT Head of Service and co-ordinating the SALT administration support on a daily basis.

You will have previous clerical experience and excellent communication and organisational skills. It is essential that you have the ability to organise and prioritise your own workload and achieve deadlines.

You must have evidence of a good standard of education with numeracy and literacy at minimum GCSE C/4 Grade or equivalent, and have audio-typing skills. Knowledge of email and Microsoft packages is essential. Knowledge of Meditech V6 is desirable. You will be able to adapt to different working areas in the Department and have a flexible approach. A knowledge and awareness of Data Protection & Information Governance guidelines is desirable, and you will be willing to undertake any necessary training in these to support the role.

You will be responsible for managing SALT Head of Service diary, minute taking, collating information, dealing with queries, room booking etc.

You must have excellent customer service skills always displaying a professional, calm, polite & helpful manner promoting the Trusts ethos and core behaviours of delivering excellence.

• We are not able to offer Skilled Worker Sponsorship for this role as it does not meet the UKVI threshold requirements. Please consider this when making your application. Please visitGov.UKfor further information

Main duties of the job

The Therapies Administration team is a small team which supports all of the Therapy Services (Physiotherapy, Nutrition and Dietetics, Speech and Language Therapy, Occupational Therapy, Podiatry and Orthotics). The Team is responsible for providing Reception cover as well as other administrative tasks. This involves arriving all patients for their appointments, departing the patients and booking their follow-up appointment if required. Some of the administration tasks are dealing with the post, managing external correspondence, generating and sending out standard letters such as DNA letters, discharge letters etc.

You will also be responsible for dealing with enquiries from Clerical and Secretarial staff, Medical and Nursing staff, other Trust personnel and general enquiries from patients and members of the public both face-to-face and over the phone. You will be responsible for overseeing the daily allocation of work to Clerical Officers.

About us

Please help us by adding your telephone number to your application form this will allow us to contact you quickly if required.

One Team One Trust - There are many reasons to work at our Trust. From our commitment to putting people first to our accessible services and award winning teams. We have a passion for research, innovation and tackling inequalities. We are committed to respect, fairness and civility and promote a compassionate, caring and positive culture / working environment.

We welcome all applications irrespective of peoples race, disability, gender, sexual orientation, religion/belief, age, gender identity, marriage and civil partnership, pregnancy/maternity and in particular those from under- represented groups. Looking after our workforces health and wellbeing is a priority for STSFT. We also provide access to high quality education, training, career progression and support. Flexible working is supported via the Trust's Flexible Working Policy.

The Trust employs around 8,300 people and provides a range of hospital services to a local community of around 430,000 residents. We also provide a range of more specialised services outside this area, in some cases to a population as great as 860,000. We offer our staff outstanding benefits - Fitness Centre (SRH), libraries at both hospital sites, chaplaincy support and access to a Childcare Co-ordinator to help staff with childcare arrangements. The Trust will not accept applications which are found to be AI generated.

Date posted

24 April 2025

Pay scheme

Agenda for change

Band

Band 3

Salary

£24,071 to £25,674 a year

Contract

Permanent

Working pattern

Full-time, Flexible working

Reference number

C9155-CSAC-0425-51

Job locations

Trust Headquarters

Sunderland Royal Hospital

Sunderland

SR4 7TP




Sunderland Children's Centre

Durham Road

Sunderland

SR3 4AG




Cleadon Park PCC

The Nook

South Shields

NE34 8PS




South Tyneside Nhs Foundation Trust

Harton Lane

South Shields

Tyne And Wear

NE34 0PL




Job description

Job responsibilities

The Postholder will undertake general Reception duties along with other administrative support, required for the day-to-day running of the Therapy Service Departments. You will be expected to rotate between varying Reception areas across the Trust.

PLEASE REFER TO ATTACHED JOB DESCRIPTION FOR FULL DUTIES OF THE ROLE.

Job description

Job responsibilities

The Postholder will undertake general Reception duties along with other administrative support, required for the day-to-day running of the Therapy Service Departments. You will be expected to rotate between varying Reception areas across the Trust.

PLEASE REFER TO ATTACHED JOB DESCRIPTION FOR FULL DUTIES OF THE ROLE.

Person Specification

Experience

Essential

• Knowledge of patient administration systems acquired through on the
• job training and experience (NVQ Level 2 equivalent).
• Experience of working in a busy office environment with proven
• experience of prioritising workloads.
• Experience of working as part of a team, co-operating with other team
• members to achieve deadlines.

Desirable

• Knowledge of the
• NHS.

Other

Desirable

• Please provide a contact telephone number.

Physical Skills

Essential

• The Post will involve sitting in a restricted position at a computer for
• long periods of the working day, looking at a screen.
• Required to physically lift bags or boxes containing case notes, you will also be required to be able to file and retrieve case
• notes from a Library setting.

Qualifications

Essential

• Evidence of good standard of education in numeracy and literacy at
• minimum GCSE C/4 Grade or equivalent (Level 2).

Skills & Knowledge

Essential

• Good oral, written and interpersonal skills for both reception work and
• answering telephone queries.
• Ability to use Windows-based IT systems at basic level.
• Standard keyboard/typing skills.
• Planning and organisational skills to manage own workload effectively.
• Evidence of good communication skills.
• Knowledge of e-mail and Microsoft packages.
• Excellent attention to detail and focus to ensure accurate input data.

Desirable

• Knowledge of
• Meditech V6.
• Knowledge of Medisec.
• Knowledge/awareness
• of Data Protection and
• Information
• Governance
• guidelines.
Person Specification

Experience

Essential

• Knowledge of patient administration systems acquired through on the
• job training and experience (NVQ Level 2 equivalent).
• Experience of working in a busy office environment with proven
• experience of prioritising workloads.
• Experience of working as part of a team, co-operating with other team
• members to achieve deadlines.

Desirable

• Knowledge of the
• NHS.

Other

Desirable

• Please provide a contact telephone number.

Physical Skills

Essential

• The Post will involve sitting in a restricted position at a computer for
• long periods of the working day, looking at a screen.
• Required to physically lift bags or boxes containing case notes, you will also be required to be able to file and retrieve case
• notes from a Library setting.

Qualifications

Essential

• Evidence of good standard of education in numeracy and literacy at
• minimum GCSE C/4 Grade or equivalent (Level 2).

Skills & Knowledge

Essential

• Good oral, written and interpersonal skills for both reception work and
• answering telephone queries.
• Ability to use Windows-based IT systems at basic level.
• Standard keyboard/typing skills.
• Planning and organisational skills to manage own workload effectively.
• Evidence of good communication skills.
• Knowledge of e-mail and Microsoft packages.
• Excellent attention to detail and focus to ensure accurate input data.

Desirable

• Knowledge of
• Meditech V6.
• Knowledge of Medisec.
• Knowledge/awareness
• of Data Protection and
• Information
• Governance
• guidelines.

Employer details

Employer name

South Tyneside and Sunderland NHS Foundation Trust

Address

Trust Headquarters

Sunderland Royal Hospital

Sunderland

SR4 7TP




Employer's website

https://www.stsft.nhs.uk (Opens in a new tab)

Employer details

Employer name

South Tyneside and Sunderland NHS Foundation Trust

Address

Trust Headquarters

Sunderland Royal Hospital

Sunderland

SR4 7TP




Employer's website

https://www.stsft.nhs.uk (Opens in a new tab)

National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.