Administrative Booking Clerk

Aneurin Bevan University Health Board; Cwmbran; On-site; GBP 24,000 - 29,000; Full time

Job summary

Join a multi-award-winning NHS organization dedicated to delivering exceptional healthcare. This role offers a unique opportunity to work closely with the Bladder and Bowel Nurse Service, providing vital support and care to patients. You'll be part of a dynamic team where excellent communication and organizational skills are essential. Embrace the challenge of a busy environment while enjoying the benefits of flexible working, extensive training, and a commitment to your professional development. This is your chance to make a real difference in the lives of those you serve while enjoying a rewarding career in healthcare.

Benefits

Flexible Working

Comprehensive Benefits Package

Paid Mandatory Training

Occupational Health Support

Wellbeing Centre of Excellence

Qualifications

• Good standard of education and understanding of routine work procedures.
• Standard word processing skills are essential.

Responsibilities

• Support the Bladder and Bowel Nursing Service following operational practices.
• Deliver excellent customer service via telephone and liaise with third-party suppliers.

Skills

Communication Skills

Organizational Skills

Attention to Detail

Customer Service

Education

Good Standard of Education

Tools

Word Processing

Myrddin

Clinical Workstation

Job description

We encourage applications from all with protected characteristics and from those in the Armed Forces Community. Applicants are invited to apply in Welsh; any application submitted through the medium of Welsh will not be treated less favourably than applications made in English.

If you are successful at interview for this post, you will receive your conditional offer of appointment and information pack via email.

We reserve the right to close this vacancy at any time. Therefore, we encourage early applications to ensure consideration for this post. If you are shortlisted, you will be contacted via the email account used to apply, so please check your email regularly.

Please check your email account regularly. Successful applicants will receive all recruitment-related correspondence via the email registered on the application form.

Aneurin Bevan University Health Board supports flexible working.

There is a temporary top-up for Bands 2 and 3 to reflect the incorporation of the top-up to the living wage of £12.60 per hour (£24,638 per annum). This top-up will be in place until the 2025/26 annual pay uplift is confirmed.

Please note that this vacancy may be withdrawn at any time if filled via the internal redeployment process.

Job Overview

The successful candidate will work closely with the Bladder and Bowel Nurse Service to deliver fundamental, timely care. You must have excellent communication and organisational skills, good attention to detail, and the ability to work under pressure. Using your own initiative and working as part of a team are essential. An excellent telephone manner is vital, as the post involves direct contact with patients, health professionals, and third-party suppliers in line with operational practices. Embracing change and a commitment to best practice are also required.

Knowledge of Myrddin and Clinical Workstation is desirable, but training will be provided.

This role is busy, varied, challenging, but rewarding—an excellent opportunity for the right candidate.

Main duties of the job

• Support the Bladder and Bowel Nursing Service following operational practices and processes.
• Handle enquiries, provide advice, and guidance from line managers as needed.
• Deliver excellent customer service by supporting service users via telephone, in line with operational procedures.
• Liaise with third-party suppliers as required.
• Fluency in Welsh is desirable; applications from Welsh and/or English speakers are equally welcome.

Working for our organisation

Aneurin Bevan University Health Board is a multi-award-winning NHS organisation committed to caring. We provide an exceptional workplace where you are trusted and valued. We offer opportunities for all career stages, providing integrated acute, primary, and community care for a population of 650,000, employing over 16,000 staff.

We offer a comprehensive benefits package, extensive training, and development opportunities, including paid mandatory training, in-house programmes, recognised qualifications, and professional pathways. We promote flexible working, a healthy work-life balance, occupational health support, and are developing a Wellbeing Centre of Excellence.

Our Clinical Futures strategy aims to enhance care closer to home and provide high-quality hospital care when needed. Join us to help pioneer new ways of working and deliver world-class healthcare.

Qualifications And Knowledge

Essential criteria

• A good standard of education
• Understanding of routine work procedures
• Standard Word Processing Skills

Desirable criteria

• ECDL
• CLAIT

Experience

Essential criteria

• Recent experience working in a busy environment
• Experience handling telephone enquiries
• Experience working on computers

Desirable criteria

• Customer Service Experience