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A leading provider of Cyber security solutions is seeking an Administrative Assistant with a focus on billing. The ideal candidate will support the finance department and ensure smooth office operations. Strong organizational and communication skills are essential. Join a close-knit team in a growing company with a positive work environment.
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Job Title: Administrative Assistant (with Accounts/Billing Focus)
Company: CYB3R Ltd
Contract type: Full time, permanent
Hours: 9am – 5pm
Salary: Dependant on experience
About Us:
CYB3R are a leading provider of Cyber security, IT and communication solutions. At CYB3R Ltd, we believe that our company culture is what sets us apart. We are not just a team; we are a close-knit family. We value collaboration, innovation, and a positive work environment. We are on a journey of growth and success, and we want an ideal candidate who shares our vision to join us on this exciting adventure.
The Role:
We are seeking a highly organized and detail-oriented Administrator / Accounts Assistant to join our growing team. This dual-role position requires a proactive individual with strong administrative skills and an understanding on billing enquires. You will be integral to ensuring the smooth running of our office and supporting our finance department with essential tasks.
Key Responsibilities:
• Administrative/Billing Support:
o Maintaining and organising physical and digital filing systems.
o Answering and directing phone calls
o Providing administrative support to various departments as needed.
o Collaborate with sales and operations to address account issues and enhance customer relationships.
o Serve as the first point of contact for customer inquiries, providing information and resolving issues promptly.
o Maintain a comprehensive understanding of our billing systems and processes.
o Investigate and resolve billing discrepancies and disputes.
o Assisting with data entry for accounts payable and accounts receivable.
o Managing the accounts inbox and resolving customer inquiries related to invoices, payments, and account discrepancies in a professional and efficient manner.
o Manage the credit control function, including monitoring accounts receivable and ensuring timely payments from clients (when required).
o Supporting the finance team with ad-hoc tasks.
o Assist with preparation of the monthly payment run.
Requirements:
• Proven experience in an admin/customer service role.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook) & accountancy software (Xero).
• Excellent organisational and time management skills.
• Excellent written and verbal communication skills.
• Ability to work independently and as part of a team.
• Ability to handle multiple tasks and prioritise effectively in a fast-paced environment.
• A positive and proactive attitude.
• Experience in billing/dealing with billing enquires (desirable but not essential).
• Competitive salary based on experience.
• Opportunity to contribute to a growing company.
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