Administrative Assistant - Thoracic Clinical Nurse Specialist

Administrative Assistant - Thoracic Clinical Nurse Specialist

University Hospitals Bristol and Weston NHS Foundation Trust (UHBW)

An exciting opportunity has arisen to join our dynamic and growing Thoracic Clinical Nurse Specialist team at University Hospital Bristol and Weston NHS Foundation Trust as part of a newly created administrative assistant role. You will be part of a well-established and nationally recognised Clinical Nurse Specialist team, working alongside thoracic surgeons and other multidisciplinary lung cancer teams across the South West region to provide efficient, coordinated, and outstanding care for lung cancer surgical patients.

The job involves working with the thoracic clinical nurse specialist team, assisting with administrative tasks as well as linking with other healthcare professionals to ensure a seamless pathway for the lung cancer surgical patient.

The advertised post is part time, 22.5 hours a week.

Main duties of the job

• Print out clinic lists for CNS team, prior to clinic session, and manage actions generated from clinic list review.
• Manage CNS diary and shared drive including appointments with Medical Representatives.
• First port of call for telephone queries for CNS team.
• Typing of all CNS clinic and correspondence letters and filing.
• Input data collected by CNS team.
• Ensuring case notes are correctly traced onto their next location.
• Dealing with telephone enquiries from hospital staff, general practitioners, patients, and others and liaising with relevant departments.
• To take accurate messages and pass onto the appropriate person if unable to help with the query.
• Checking investigation reports and sorting accordingly for relevant team's attention.
• Typing of Clinical Nurse Specialist letters, and filing of letters once typed.
• Ordering stationery for the CNS team.
• To be responsible for entering and updating accurate information on Care flow and utilising Care flow to check patient appointments.
• To use IT systems to communicate effectively and efficiently e.g. Microsoft Office including Outlook, Word, Excel, CDS, ICE, Criss viewer, and Care flow.

About us

University Hospitals Bristol and Weston NHS Foundation Trust (UHBW) is one of the largest acute Trusts in the country, bringing together a combined workforce of over 13,000 staff and over 100 different clinical services across 10 different sites, serving a core population of more than 500,000 people across South West England. UHBW has been rated by the CQC as 'Good' overall and our staff are proud to deliver excellent care to the people of Bristol, Weston, and beyond. As a forward-thinking multi-award-winning Trust and a digital exemplar committed to improving patient care, our world-leading research and innovations are having a positive local and global impact. Our hospitals are spread across Bristol and Weston; join us and you can enjoy the very best of both worlds: city living within a stone's throw of the countryside or beside the seaside, both with easy access to all that the South West has to offer. UHBW is committed to safeguarding and promoting the welfare of children, young people, and vulnerable adults. As an equal opportunities employer actively working towards a diverse workforce, we aim to recruit and retain a workforce that represents the rich diversity of the local population at all levels and are committed to designing our services around the needs of individual patients and those around them. Anonymous information will be used from your application in order to ensure we're meeting our pledge.

Job responsibilities

For a more detailed job description and main responsibilities, please refer to the job description document attached to this vacancy.

Person Specification

Knowledge and experience

• Clerical/administrative experience, including filing and/or reception.
• Experience of dealing with the public, both on the telephone and in person.
• Previous NHS experience.
• Experience of using a Patient Administration System.

Skills and Abilities

• Effective and polite manner when dealing with people, both face to face and on the phone.
• Able to work under pressure and meet deadlines whilst maintaining a high standard of accuracy.
• Ability to work effectively in a busy team, adjust to change, and motivate others.
• Confidence to handle difficult conversations with patients, relatives, and carers.
• Effective organisational skills.
• Good IT skills including Microsoft packages.
• Ability to work on your own, using your own initiative if required.
• Working knowledge of outpatient policies and procedures.

Qualifications and Training

• Educated to GCSE, grade C or above (or equivalent) in English Language and Maths.
• NVQ Level 3 or 2 A/AS Levels or have equivalent work/appropriate experience to this level.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.