Administrative Assistant (Sandwell Council and At Risk Employees only)

Sandwell Metropolitan Borough Council; West Midlands Combined Authority; On-site; GBP 22,000 - 28,000; Full time

Job summary

Ein innovativer Anbieter von Erwachsenenbildung sucht nach einem engagierten Administrator, der Teil eines dynamischen Teams wird. In dieser Rolle unterstützen Sie Lernende bei der Einschreibung und der Pflege von Bildungsunterlagen, während Sie eine freundliche und einladende Umgebung schaffen. Sie werden auch für die Datenpflege verantwortlich sein und die Verwaltungssysteme des Unternehmens kennenlernen. Diese Position bietet die Möglichkeit, in einem unterstützenden Umfeld zu arbeiten, das darauf abzielt, das Lernen in der Gemeinschaft zu fördern. Wenn Sie eine Leidenschaft für Bildung und hervorragenden Kundenservice haben, freuen wir uns auf Ihre Bewerbung.

Qualifications

• Erforderlich sind 5 GCSEs A* bis C, einschließlich Englisch und Mathematik.
• Erfahrung in der Datenpflege ist von Vorteil.

Responsibilities

• Unterstützung der Lernenden bei der Einschreibung und Pflege von Bildungsunterlagen.
• Erster Ansprechpartner für Lernende mit exzellenten Kundenservicefähigkeiten.

Skills

Kundenservice

Microsoft Office (Word, Excel, Outlook, Teams)

Datenbankkenntnisse

Education

5 GCSEs A* bis C (9 bis 4)

Tools

Management Information System (MIS)

Job description

We are an Adult Education service delivering courses across the community in a range of subjects, from basic computer courses and functional skills in English and Maths to painting and drawing, within adult learning centres and community-based venues.

The successful candidates will be part of a busy administrative team, assisting learners with enrolment, maintaining education records, and carrying out data entry responsibilities.

As the first point of contact for our learners, you will be expected to demonstrate excellent customer service skills and create a friendly and welcoming environment for all.

Essential requirements for candidates:

• Excellent customer service skills
• A friendly and welcoming attitude
• A good working knowledge of Microsoft Office tools (including Word, Excel, Outlook, and Teams)
• A commitment to data protection

Training will be provided in the department's management information system (MIS); however, experience with databases or data entry is advantageous.

As part of the team, the successful candidate will assist with opening and locking the adult education centres as required.

There is a requirement to be on duty during evening opening hours in term time (typically one evening per fortnight) and to assist with occasional weekend events.

Hours: 37 hours per week

Qualifications: A minimum of 5 GCSEs A* to C (9 to 4), including English and Maths, or equivalent. The successful applicant will need to provide evidence of these qualifications.

The successful applicant will be required to undertake a Standard DBS Check.

For an informal discussion, please contact:

Sian Breese on 07854 684 168 or email [e-mail]

We reserve the right to close vacancies early if we receive a large number of applications. Therefore, please submit your application promptly, referring to the supporting documents attached.

If you have a disability and require assistance with your application or have experienced issues during the process, please contact the Resourcing Team at 0121 569 3300 or email [e-mail].

For more information about working for Sandwell Council, our recruitment process, and our benefits, visit https://www.sandwell.gov.uk/counciljobs.

Click here to learn more about our One Team Framework: Values and Behaviours.

To apply, download the application form and send it to: [e-mail].

For more details, visit https://www.sandwell.gov.uk/WeAreSandwell/council/story.

#WeAreSandwell