Administrative Assistant: Safety & Customer Care

Guidant Global; Scotland; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading administration service provider in Scotland is looking for an Administrator to handle inbound calls, support customer relations, and ensure adherence to health and safety protocols. The role requires strong interpersonal skills, attention to detail, and the ability to work independently in a fast-paced environment. This position involves maintaining accurate records, assisting in raising purchase orders, and supporting the Administration Coordinator with various projects. Competitive compensation and training opportunities are offered.

Qualifications

• Numerate and PC literate with good telephone manner and interpersonal skills.
• Ability to work on own initiative in a high-pressure environment.
• Attention to detail.

Responsibilities

• Answer all inbound calls in a polite and professional manner logging details accurately.
• Build strong relationships with both external and internal customers.
• Ensure prompt resolution of complaints focusing on customer retention.
• Assist credit control with outstanding debts through query resolution.
• Fulfil Health and Safety responsibilities in accordance with policies.
• Undertake any training and development as required.
• Support the Administration Coordinator in ad hoc projects.

Skills

PC literate

Good telephone manner

Interpersonal skills

Attention to detail

Ability to work on own initiative

Job description

A leading administration service provider in Scotland is looking for an Administrator to handle inbound calls, support customer relations, and ensure adherence to health and safety protocols. The role requires strong interpersonal skills, attention to detail, and the ability to work independently in a fast-paced environment. This position involves maintaining accurate records, assisting in raising purchase orders, and supporting the Administration Coordinator with various projects. Competitive compensation and training opportunities are offered.