Administrative Assistant – Health and Benefits Team

International Catalyst Services, LLC; Manchester; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

Join a global leader in health and benefits as an Administrative Assistant. This hybrid role involves supporting operational management with insurance processes, client interaction, and administrative support, while benefiting from professional development opportunities in a diverse work environment.

Benefits

Professional development opportunities

Supportive leaders

Vibrant and inclusive culture

Career opportunities and benefits

Qualifications

• At least a B2 level of English required.
• Strong Microsoft Excel skills necessary.
• Team player with excellent interpersonal skills.

Responsibilities

• Process and review participant forms and requests.
• Prepare client reports including weekly, monthly and quarterly reporting.
• Assist with escalated participant phone calls.

Skills

B2 level of English

Microsoft Excel skills

Interpersonal skills

Organizational skills

Communication skills

Job description

We are seeking a talented individual to join our Health and Benefits Admin team at Mercer. This role will be based in Lisbon. This is a hybrid role that has a requirement of working at least three days a week in the office.

The Health and Benefits Admin team main objectives are related to ensure the operational management with the Insurance Company. It is focused on making inclusions, exclusions and data changes, verify and reconcile the billing and support the claims processes, including the support of a Clinical Consultant, manage the employee benefits and provide support.

As an Administrative Assistant you’ll be supporting the business of Health and Benefits through an operational point of view, understand all Mercer benefits solutions and become a more complete professional.

You will be given the opportunity to get to know different clients and realities, becoming a trusted advisor.

We will count on you to:

• Process and review participant forms and requests, and assist with complex participant questions;
• Perform peer review on participant transactions. Assist Service Center with escalated participant phone calls;
• Prepare and peer review of clients reports to include: weekly, monthly and quarterly reporting;
• Monitor timely processing of files and reports;
• Manage benefits and retirement plans on behalf of clients, serving as subject matter experts and technical resources for the daily administration of processes, case management and project work;
• A Plan Administrator is a contributor, providing experienced, independent administrative support.

What you need to have:

• At least a B2 level of English;
• Microsoft Excel skills;
• Team Player with excellent interpersonal skills;
• Be people oriented;
• Organized and process oriented;
• Good communication skills.

What makes you stand out?

• Experience in customer support.

Why join our team:

• We help you be your best through professional development opportunities, interesting work and supportive leaders.
• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.
• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.

Mercer, a business of Marsh McLennan (NYSE: MMC), is a global leader in helping clients realize their investment objectives, shape the future of work and enhance health and retirement outcomes for their people. Marsh McLennan is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $24 billion and more than 90,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit mercer.com, or follow on LinkedIn and X.

Marsh McLennan is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.