Administrative Assistant - Central Ticket Office

Greater Manchester Police; Hyde; On-site; GBP 40,000 - 60,000; Full time

Job description

Greater Manchester is a vibrant region in the Northwest, spread over more than 1,200 sq km. Split over 10 metropolitan districts, it is billed as the most diverse city in Europe, whose residents draw on and contribute to its rich cultural legacy and collectively speak up to 200 different languages.

Recently awarded the ‘most improved force in the country’ after its latest police effectiveness, efficiency and legitimacy (PEEL) inspection in 2023, Greater Manchester Police remains committed to doing the basics of policing brilliantly, protecting the public, supporting victims and ensuring its workforce reflects the communities it serves.

GMP recognises that having a diverse workforce makes it more approachable and relevant to the public, and so we welcome applications from everyone.

The Specialist Operations Branch is made up of around 1,000 police officers and staff.

Led by Chief Superintendent Mark Dexter, the Central Ticket Office (CTO) lies within the following main section:

Specialist Operations Planning/ Business Continuity/ Roads Policing – This section is led by Superintendent Gareth Parkin and includes: Safer Roads Policing which comprises of the Central Ticket Office, Roads Policing & Motorway Units (RPU), Safer Roads Targeting Team (SRTT), Serious Collision Investigation Unit (including Forensic Collision Reconstruction Unit (FCRU)), Operation Wolverine (including Operation Considerate), Traffic Police, Community Support Officers (TPCSOs), Road Traffic Collision Investigation Unit (RTCIU) and Road Traffic Collision Administration.

The CTO is responsible for the administration and processing of Road Safety Camera offences, Fixed Penalties, Traffic Offence Reports and any associated driver awareness courses.

The office also deals with the prosecutions of offenders who fail to comply with the Road Traffic Act and oversees the deployment and use of Road Safety Camera vehicles and equipment with the aim of reducing those killed and seriously injured on the roads of Greater Manchester.

The admin assistant plays a key role in the CTO, supporting the unit teams and team leaders with comprehensive administrative cover.

Dealing with high volumes of data input and offence correspondence together with related tasks such as call centre cover, court file preparation, scanning and postal duties, the CTO Admin Assistant is trained to be able to support any team where required.

A candidate is sought who is able to work as part of a team and be flexible to ensure support where necessary to other teams when required. The candidate will have a good standard of education, an overall knowledge of Microsoft applications and be able to process/input high volume data both efficiently and accurately.

The candidate will have good interpersonal skills to be able to deal with the public on the telephone and in writing and to work with other team members to achieve desired outcomes.

This role is based at Hyde Police Station. The role, although busy, will be rewarding for the right applicant.

Please refer to the attached Job Description for further details regarding the skills required to do this role. The Job Description has been signposted to indicate at which stage of the process each criteria will be tested.

In order to be short-listed, applicants should provide evidence, limiting their responses to each individual criteria to no more than 150 words, for the essential and desirable criteria marked AF (application form) from the job description. Candidates who do not demonstrate on the application, criteria identified as essential and being assessed at application form (AF), may not be shortlisted.