Administrative Assistant

NHS National Services Scotland; United Kingdom; Hybrid; GBP 22,000 - 28,000; Full time

Job summary

NHS National Services Scotland is seeking enthusiastic and self-motivated individuals for two full-time Administrative Assistant positions. These roles offer the opportunity to support Education and Training within the Dental Directorate while promoting a flexible working environment. Candidates should have experience in customer service and demonstrate excellent organizational and communication skills. This position provides an ideal starting point for building an operational support career in a dynamic healthcare setting.

Benefits

Life-work balance with flexible and hybrid working

Generous NHS pension scheme

Annual incremental salary progression

27 days annual leave plus public holidays

NHS discounts and more

Qualifications

• Experience in face-to-face customer service and administrative support.
• Excellent communication skills, both verbal and written.
• Ability to work independently and prioritize workloads.

Responsibilities

• Support delivery of Education, Training, and Research.
• Assist with both face-to-face and online activities.
• Maintain compliance with company policies and procedures.

Skills

Customer focused

Communication

Organizational skills

Problem-solving

Flexibility

Attention to detail

Tools

Microsoft Office (Teams, Outlook, Excel)

Job description

Flexible Location: Based throughout Scotland, NES is a remote friendly employer supporting office and hybrid working. We’re happy to talk about how you want to work. Flexible base with occasional site attendance

Work Pattern: 2 Posts, Fixed term, Full-time 37 hours per week

Fixed-term or Secondment** Post 1 – 18 months, Post 2 - until September 2026

**For NHS applicants, an NHS secondment will be offered in the first instance. For non-NHS applicants, a fixed-term or secondment would be considered.

You must have eligibility and entitlement to work in the UK which is required to be maintained throughout your period of employment.

Who We Are

NHS Education for Scotland (NES) is the national health board with statutory responsibilities to effect sustainable change through workforce development, education and training across the health and social care system in Scotland, while working at UK level with partner organisations.

We currently have two Administrative Assistant vacancies within the Dental Directorate there are a number of workstreams. These post will support the Clinical Effectiveness (QIiPT) Quality Improvement in-practice Training and provide Business Support (BS) to on-site and online activities as required.

The Opportunity

We are looking for enthusiastic and self-motivated individuals to join our highly talented team. Working within the team you will support delivery of Education, Training and/or Research.

We are looking for individuals with working experience gained in face-to-face customer service and ideally in office-based administrative support roles.

The successful applicant will be responsible for supporting both face-to-face and online activities.

An effective team player, you will possess excellent organisational, communication and digital skills, with a strong focus on flexibility and customer service.

Do you enjoy the challenge of working to deadlines and being adaptive to an ever-changing environment?

Do you enjoy working and communicating with a wide variety of people?

Do you want to play a key role in delivering a high-quality customer service to both our internal NES workforce and our external stakeholders (NHS visitors, suppliers and service providers)?

Do you enjoy working in a team and supporting your team members?

Working within the This role will offer the opportunity to gain a wider understanding/working knowledge of the Education & Training services provided across the organisation. The intention is for NES to be able to grow their own operational support teams of the future and this role will be a key part of that journey.

Does this sound like you?

What We Love to See

Administrative Assistants offer a broad range of skills and experience, if you can offer some or all of these, we’d love you to apply:

• Customer focused with a flexible problem-solving attitude

• Experience of working collaboratively and flexibly within a team, and across other workstreams and departments

• High attention to detail in all aspects of your work

• Ability to communicate clearly, effectively and confidently at all levels (both verbally and in writing)

• Proven track record using Microsoft packages (in particular MS Teams, MS Outlook, and MS Excel) and confidence in learning and using other specialist software (e.g. online booking systems and travel/accommodation systems)

• Ability to implement, and ensure compliance with company policies & procedures

• Demonstrate honesty, integrity, care and compassion when dealing with others, utilising tact and persuasion skills when necessary

• Ability to work on own initiative, to organise and prioritise own workloads, to meet strict deadlines

Benefits Which Matter

As a valued employee of NHS Scotland, you can enjoy an extensive range of benefits including:

• Life-work balance - with opportunities for flexible working and hybrid working

• Generous NHS pension scheme

• Annual incremental salary progression (up to the maximum of the salary band) plus annual NHS salary scale review

• Annual Leave - 27 Days increasing in line with service plus 8 days public holiday

• NHS discounts and more

Diversity and Inclusion

Developing a successful national service for Scotland is impossible without ensuring we consider the diverse needs, perspectives and backgrounds of everyone in Scotland in our work.

We are focused on hiring the very best talent available for NES, and actively encourage applications from candidates of all backgrounds and aim to ensure everyone is treated fairly, with respect and has a positive recruitment experience – regardless of the outcome.

It’s not essential to be in an office administrative role right now. You may be returning from a career break (e.g. maternity, paternity, caring for others) or returning after working in another field. Your experiences elsewhere can bring a fresh perspective to our work.

If you are considering applying and feel it would be helpful to discuss this initially, please contact [e-mail]

Next Steps

All applicants who are shortlisted for interview will be contacted by e-mail.

Online interviews will take place on 29th July 2025.

For further information please refer to the Job Information Pack below.

Unless otherwise stated the deadline for applications is 23:59 hours on the closing date. Please note, CVs will not be accepted.

If you have any queries regarding the NHS Scotland National Recruitment Portal or the recruitment process, please don't hesitate to contact our recruitment partners, the East Region Recruitment Service, at: [e-mail]