Administrative Assistant

Athena Care Homes; Peterborough; On-site; GBP 14,000 - 21,000; Full time

Benefits offered by this job

Comprehensive induction

28 days holiday

Blue Light Card

Refer a friend

Job summary

Ashlynn Grange Care Home in Peterborough is seeking an Admin Assistant to deliver high-quality customer service at the reception, greet guests warmly and support the Home Admin Manager with a variety of administrative tasks.

You will handle enquiries, correspondence and payroll-related duties, work 37.5 hours per week on a rota, and participate in a friendly team focused on resident wellbeing and smooth administration.

Qualifications

• Previous administrative experience is desirable; training will be provided for Finance/HR procedures.
• Excellent customer service, communication and IT skills; proficiency in Microsoft Office.
• Confident handling of personal and sensitive data with confidentiality at all times.
• Organised, numerate and accurate with a can-do attitude.

Responsibilities

• Co-ordinate all front desk activities, answer calls, provide information and redirect messages to the appropriate person.
• Assist with payroll tasks such as setting up new starters, recording absence and annual leave, and processing leavers.
• Support day-to-day admin tasks to ensure accuracy and efficiency.
• Handle enquiries, prepare and send brochures, and respond to emails.

Skills

Customer service

Communication

IT skills

Microsoft Office

Data confidentiality

Organised

Numeracy

Tools

Microsoft Office

Job description

As an Admin Assistant at Ashlynn Grange Care Home, you will be responsible for providing a high standards of customer service and positive first impressions for all guests visiting the home.

About Ashlynn Grange Care Home:

Ashlynn Grange is an exceptional 153-bed care home in Peterborough. The home prides itself on the surrounding gardens that grow flowers and a variety of different vegetables.

The level of care at Ashlynn Grange is exceptional, and all staff love to keep residents entertained with a full programme of activities and live performances on our outdoor stage. Our newly refurbished café is available to our residents and their visitors, serving a variety of fresh tea, coffee and cakes daily.

About the role:

Reporting to the Home Admin Manager, the Administration Assistant will be in charge of ensuring the reception area provides a friendly, welcoming and professional image at all times. You will also be in charge of supporting the Home Admin Manager with a variety of administrative tasks, such as answering enquiries, responding to emails, and postal duties.

Salary: £12.71 per hour.

Shift Pattern: 37.5 hours per week, worked on a rota basis from Monday to Sunday.

Home Location: Bretton Gate, Peterborough, PE3 9UZ.

Key Duties & Responsibilities:

• Coordinating all front desk activities including answering all incoming calls, providing information for callers, redirecting calls or taking accurate messages ensuring they are passed to the appropriate person in a timely manner.
• Assist the Home Admin Manager with payroll tasks such as setting up new starters, recording absence and annual leave and processing leavers.
• Support the Home Admin Manager with day-to-day admin tasks ensuring that they are completed with accuracy and efficiency.
• Assist with enquiry handling, preparing and sending out brochures and responding to and sending emails.

Training, Skills & Experience Required:

• Previous administrative experience is desirable, as is knowledge of Finance and or HR procedures, however training will be provided for the successful candidate.
• You will have excellent customer service, communication and IT skills, ideally Microsoft Office, together with an eye for detail.
• You are confident in handling personal and sensitive data and ensuring it is maintained in a confidential manner, at all times.
• You are organised, numerate and accurate, with a ‘can-do’ attitude.

What we can offer:

• Fully comprehensive induction.
• 28 days of holiday per year.
• Free Blue Light Card & access to the Blue Light discount platform.
• Refer a friend scheme.

About Athena:

Athena Care Homes are a family run business with seven homes across East Anglia. We have care homes in Peterborough, Cambridgeshire, Kings Lynn (West Norfolk) & Ipswich (Suffolk).

We want to be the first choice for high quality residential, nursing and dementia care, leaving a positive legacy within our communities.

Our care homes are managed by amazing and passionate people, including strong leadership by our home managers with dedicated care,clinical, hospitality and activities teams to provide exceptional care and experience, achieving brilliant outcomes for people in our care.

We hold our values close to our hearts and ensure that team members throughout each of our residential and nursing homes understand them and what importance they hold. We approach everything we do with thought, and we deliver with passion.