Administrative Assistant

DUAL UK; Norwich; On-site; GBP 22,000 - 30,000; Full time

Job summary

DUAL UK in Norwich is seeking an diligent Administrator to support the Underwriting team with policy issuance, endorsements, data entry, and routine office tasks. You will handle emails, calendar, reports, and liaise with finance and underwriters.

The role requires numeracy and literacy, good IT skills (Word, Excel, PowerPoint), and basic FCA regulatory awareness. Insurance background preferred but not essential; GCSE Maths and English are required.

Qualifications

• Proactive administrator supporting underwriting and admin teams.
• Accurate data entry and file management.
• Compliance with FCA requirements and data protection.

Responsibilities

• Policy issuance, endorsements, correction of policy details, cancellation, debt chasing for the online platform and supporting the admin team with these functions for the internal underwriting system.
• Assist external users with registration (including compliance checks), use of the external facing platform and general account management.
• Support the team on a day-to-day basis with organisation and management of the online mailbox, moving emails to the right mailbox where required.
• Support Head of Online with User Acceptance Testing of changes and fixes to the internal system and external facing platform.
• Raising tickets with the support team where issues are found and ensuring timely resolution.
• Liaise with finance and underwriters to solve accounting queries in a quick and efficient manner.
• Produce reports on an ad hoc basis for the data team.
• Assist in underwriters administration i.e. filing of correspondence, slips, proposal forms, etc
• General administrative duties including e-mail, answering the phone, taking messages, etc
• Coordinating between departments and operating units in resolving day-to-day administrative and operational problems.
• Scheduling and coordinating meetings, interviews, events and other similar activities where required.
• Preparing business correspondence (often using word processing, spreadsheet, and presentation computer software).
• Completeness of client folders.
• Minimal errors in respect of data entry and policy issuance.
• Maintain spreadsheets and client folders.

Skills

Numeracy

Literacy

Communication

MS Word

MS Excel

PowerPoint

Organisational skills

Data entry

Attention to detail

Education

GCSE Maths & English

A-levels preferred

Tools

MS Word

MS Excel

PowerPoint

Job description

Role Definition

Perform general administrative duties and provide support to the Underwriting team.

Key Responsibilities / Accountabilities

• Policy issuance, endorsements, correction of policy details, cancellation, debt chasing for the online platform and supporting the admin team with these functions for the internal underwriting system
• Assist external users with registration (including compliance checks), use of the external facing platform and general account management.
• Support the team on a day-to-day basis with organisation and management of the online mailbox, moving emails to the right mailbox where required.
• Support Head of Online with User Acceptance Testing of changes and fixes to the internal system and external facing platform.
• Raising tickets with the support team where issues are found and ensuring timely resolution.
• Liaise with finance and underwriters to solve accounting queries in a quick and efficient manner.
• Produce reports on an ad hoc basis for the data team.
• Assist in underwriters administration i.e. filing of correspondence, slips, proposal forms, etc
• General administrative duties including e-mail, answering the phone, taking messages, etc
• Coordinating between departments and operating units in resolving day-to-day administrative and operational problems.
• Scheduling and coordinating meetings, interviews, events and other similar activities where required.
• Preparing business correspondence (often using word processing, spreadsheet, and presentation computer software).
• Completeness of client folders.
• Minimal errors in respect of data entry and policy issuance.
• Maintain spreadsheets and client folders.

Skills and abilities needed to perform role

• Ability to work proactively, quickly and efficiently with a drive to provide excellent service internally and externally.
• A high level of numeracy and literacy.
• All round awareness of those aspects of the insurance industry that have a direct bearing on key responsibilities and accountabilities.
• Strong interpersonal and communication skills.
• Competent IT skills, including but not limited to Microsoft Word, Excel (Intermediate) and PowerPoint.
• Strong organisational and prioritisation skills with good planning/time management skills to achieve tight deadlines/targets.
• Methodical, accurate and strong attention to detail.

Knowledge and Experience

• Basic technical knowledge of the detail of FCA regulations as they pertain to insurance intermediaries.
• Insurance background preferred but not required.

Compliance & Regulatory Responsibilities

• To remain compliant with FCA requirements at all times.
• To obtain appropriate approvals to ensure compliance with company policy, procedures and regulatory requirements/rules, with regards to data protection, money laundering etc.
• To share ideas, best practice and other information within the team.
• Ensure that own performance, HR and T&C records are up to date and meet the Company's requirements.
• Maintain accurate records and deal with correspondence appropriately.

Professional Qualifications

• GCSE Maths and English (A*- C).
• A-levels preferred but not essential