Administrative Assistant

CRA GROUP RECRUITMENT AND PAYROLL LTD; Newport; On-site; GBP 25,000 - 32,000; Full time

Job summary

A leading local authority in Newport seeks an administrative support officer for a 3-month contract. The role involves serving as a primary contact for homelessness queries while providing administrative support. Ideal candidates will have significant experience in customer service and a willingness to undertake first aid training.

Qualifications

• Minimum of two years relevant experience dealing directly with customers.
• Willingness to undertake first aid training.
• Relevant experience in administrative support.

Responsibilities

• Serve as a primary contact for partners on homelessness and prevention.
• Administer housing register and assess housing needs.
• Provide administrative support to the Housing Needs Unit.

Skills

Customer service

Communication

Relationship building

Education

5 GCSEs (A-C) or NVQ Level 2

Job description

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3 months Contract with a local authority

Job Purpose

• Serve as a primary point of contact for internal and external partners seeking advice on homelessness and homelessness prevention.
  
• Administer the common housing register and assess housing needs of individuals seeking accommodation.
  
• Provide efficient and effective administrative support to the Housing Needs Unit.
  

Key Duties/Accountabilities

• Communicate with customers and partners in person, by telephone, and in writing.
  
• Perform various administrative tasks related to cremations.
  
• Receive payments for crematorium services, issue receipts, and maintain financial records.
  
• Assist in building and maintaining effective relationships with the crematorium's partners.
  
• Support customers with inquiries related to funerals and memorials.
  
• Undertake other related duties as required for the successful operation of the crematorium.
  

Essential Experience Required

• Minimum of two years relevant experience dealing directly with customers and partners.
  
• Willingness to undertake first aid training.
  
• Minimum of 5 GCSEs (A-C) or NVQ Level 2 or relevant experience.
  

Additional Information

• Working hours: 37 hours per week.
  
• Location: John Frost Sq, Newport, Newport, NP20 1PA, United Kingdom
  
• The closing date for this position is 20th June 2025.
  

Requirements

Requirements:

• Relevant experience dealing with customers and partners
  
• Willingness to undertake first aid training
  
• Minimum of 5 GCSEs (A-C) or NVQ Level 2 or relevant experience
  

Job Description
3 months Contract with a local authority Job Purpose

• Serve as a primary point of contact for internal and external partners seeking advice on homelessness and homelessness prevention.
  
• Administer the common housing register and assess housing needs of individuals seeking accommodation.
  
• Provide efficient and effective administrative support to the Housing Needs Unit.
  

Key Duties/Accountabilities

• Communicate with customers and partners in person, by telephone, and in writing.
  
• Perform various administrative tasks related to cremations.
  
• Receive payments for crematorium services, issue receipts, and maintain financial records.
  
• Assist in building and maintaining effective relationships with the crematorium's partners.
  
• Support customers with inquiries related to funerals and memorials.
  
• Undertake other related duties as required for the successful operation of the crematorium.
  

Essential Experience Required

• Minimum of two years relevant experience dealing directly with customers and partners.
  
• Willingness to undertake first aid training.
  

Essential Qualification Required

• Minimum of 5 GCSEs (A-C) or NVQ Level 2 or relevant experience.
  

Additional Information

• Working hours: 37 hours per week.
  
• Location: John Frost Sq, Newport, Newport, NP20 1PA, United Kingdom
  
• The closing date for this position is 20th June 2025.
  

Requirements

Requirements:

• Relevant experience dealing with customers and partners
  
• Willingness to undertake first aid training
  
• Minimum of 5 GCSEs (A-C) or NVQ Level 2 or relevant experience
  

Requirements
To be a point of contact for internal and external partners who are seeking advice about homelessness and homelessness prevention, including NCC colleagues, social housing providers, third sector and relevant statutory and non statutory partners, including reception duties, meeting and greeting contacts and taking them to their destination/meeting