Administrative Assistant

Associa; England; Hybrid; GBP 21,000 - 25,000; Full time

Job summary

A leading property management firm is looking for a full-time Administrative Assistant to join the New Client Team in Surrey. The role includes managing correspondence, coordinating onboarding tasks, and providing customer service support. Candidates should possess excellent time management and customer service skills. Competitive salary and benefits included, with opportunities for career growth and a supportive team environment.

Benefits

Paid vacation

Extended Health and Dental coverage

Opportunity for career growth

Paid Sick days

Qualifications

• Must be a positive team player.
• Self-starter with exceptional organizational skills.
• Able to perform tasks independently by following established schedules.

Responsibilities

• Organizes and prepares correspondence.
• Coordinates internal tasks for onboarding.
• Deals with calls and emails from trades, developers, and owners.

Skills

Proactive customer service skills

Excellent time management skills

Strong attention to detail

Sound knowledge of Microsoft Office programs

Job description

Overview

Associa BC is looking for a full-time, permanent Administrative Assistant to join our New Client Team in our Surrey office. Our office is open concept, it is easily accessible by transit, and we celebrate our diverse and inclusive office culture with social gatherings and celebrations. The Administrative Assistant supports and assists the New Client Team with administrative tasks and provides customer service support. Under moderate supervision, the Administrative Assistant's work will involve contact with trades, developers, owners and Council members. This position is hybrid with the Director determining the in office and work from home days/times.

Duties

• The Administrative Assistant is integral to our team. The duties will encompass but are not limited to the following:
• Organizes and prepares correspondence relating to association set up for both existing incoming and new construction
• Coordinating internal tasks to ensure all onboarding steps are completed on time
• Arranges for insurance transfers, appraisal and insurance quotes
• Preparing information packages and introductory communication for new clients
• Arranges for utility and trade transfers
• Obtains and transfers documents for new existing clients and developers
• Deals with calls and emails from and to trades, developers, owners and Council members
• Collaborating with Accounting and Operations to support smooth transitions
• Follows through on numerous SOP’s and requests by NCT Managers and Director
• Occasional on-site meetings with Manager to review new construction project or meet with developer or trades or to take pictures of the hydro meters
• Other duties, as assigned

Qualifications

• Must be a positive team player
• Exude a “can do” attitude in all undertakings and be receptive to change and challenges
• Proactive customer service skills
• Excellent time management skills and ability to switch or share duties quickly and proficiently
• Self-starter with exceptional organizational skills and strong attention to detail
• Able to perform tasks independently by following established schedules or SOP’s
• Able to multi-task and meet deadlines
• Demonstrate strong work ethics
• Adhere to privacy and confidentiality regulations
• Must have the ability and the understanding to work outside normal business hours during peak times to ensure set up is completed on time
• Sound knowledge of Microsoft Office programs

Work Schedule & Benefits

• 37.5 hour work week
• Salary range $40,000 - $45,000 per year
• Paid vacation
• Paid Personal time off
• Paid Sick days
• Two additional paid Statutory holidays
• Extended Health and Dental coverage, funded by employer
• Long Term Disability and Life insurance, funded by employee
• Benefits Plus program for wellness
• Opportunity for career growth as we offer learning opportunities and we prefer to promote from within
• A great team to work with - Certified "Great Place to Work" by employees' votes 6 years in a row!