Administrative Assistant

The Recruitment Co; Belfast; On-site; GBP 20,000 - 28,000; Full time

Job summary

A leading recruitment firm seeks an administrative support professional in Belfast. The role involves assisting line managers, maintaining records, and providing exceptional customer service. Candidates should possess at least GCSEs or equivalent experience in a customer service environment.

Qualifications

• At least 5 GCSEs including English Language or 2 years relevant experience.
• Capable of using Microsoft Office Suite effectively.
• Experience in customer service and general administrative duties.

Responsibilities

• Assist line manager with policies and record maintenance.
• Provide excellent customer service to internal and external customers.
• Support meetings and research/report information.

Skills

Customer Service

Time Management

Effective Communication

Education

GCSEs Grade C or above (including English Language)

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

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• Assist the line manager to implement policies, procedures and systems to:
• Establish and accurately maintain records, filing systems and computer records
• Obtain and provide information as required in various formats
• Maintain security and confidentiality in the handling of information.
• Ensure all correspondence, letters, emails and telephone calls are dealt with promptly and appropriately
• Implement necessary procedures to ensure that excellent customer service is provided for both internal and external customers.
• Plan and support meetings effectively and efficiently.
• Research, analyse and report information as required.
• Provide support, assistance, information and coaching to colleagues as required.
• Actively support the health and safety arrangements and procedures to avoid or minimise the risks to health and safety of all those associated with the role.
• Support the Equal Opportunity policy and procedures and be sensitive to other people’s abilities, backgrounds, values, customs and beliefs.
• Keep up to date with competencies required by the role, undertake learning & development activities identified and keep abreast of knowledge relevant to CITB NI’s activities.

Either

• At least 5 GCSEs Grade C or above (including English Language) or equivalent AND at least 1 years relevant* work experience gained within the last 3 years

Or

• At least 2 years relevant* work experience gained within the last 5 years

*Relevant is considered to include customer service (internal and/or external customers) and general administrative duties to include call handling and preparation of documents.

Plus

• Capable of using a range of computer systems including Microsoft word (including mailmerge and general communication), excel (including workbooks, charts, formula) and outlook
• Effective communicator with ability to forge effective working relationships.
• Effective in managing time and prioritising workload

Personal Commitments:

• Have Access to a mode of transport in order to meet the requirements of the post.