Administrative and Operational Officer

Royal Borough of Kensington and Chelsea; London; On-site; GBP 25,000 - 35,000; Full time

Job summary

Join a dedicated team as an Administrative and Operational Officer at the Royal Borough of Kensington and Chelsea. You will support vital community services, ensuring that milestones in residents' lives proceed smoothly with professionalism and care. This full-time role offers a chance to make a meaningful impact in a historic setting.

Benefits

Learning opportunities

On-the-job training

Historic work environment

Qualifications

• Strong customer service skills and empathetic approach.
• Excellent attention to detail and multitasking abilities.
• Solid IT skills and experience with administrative processes.

Responsibilities

• Manage daily administrative tasks and maintain accurate records.
• Assist with various ceremonies like weddings, births, and citizenship.
• Liaise with key partners to ensure customer service efficiency.

Skills

Customer service

Attention to detail

Time management

Empathy

Tools

Administrative systems

Job description

Join to apply for the Administrative and Operational Officer role at Royal Borough of Kensington and Chelsea

Join to apply for the Administrative and Operational Officer role at Royal Borough of Kensington and Chelsea

Job Description

Be the steady hand behind life’s biggest moments – support a service that truly matters.

At the Royal Borough of Kensington and Chelsea (RBKC), we’re all in – supporting our residents through some of life’s most important milestones. As an Administrative and Operational Officer, you’ll play a key role in ensuring our Register Office runs smoothly every single day, helping us deliver a service that is caring, efficient and deeply valued by the community.

Job Description

Be the steady hand behind life’s biggest moments – support a service that truly matters.

At the Royal Borough of Kensington and Chelsea (RBKC), we’re all in – supporting our residents through some of life’s most important milestones. As an Administrative and Operational Officer, you’ll play a key role in ensuring our Register Office runs smoothly every single day, helping us deliver a service that is caring, efficient and deeply valued by the community.

Working Style

This is a permanent and full-time position (36 hours p/w), so you’ll be based in the Borough for 3 days a week, playing a key role in serving the local community. Whether you’re working on the frontline or behind the scenes, you’ll be part of a dedicated team making a real difference to residents’ lives.

What You’ll Be Doing

From births and weddings to citizenship and bereavement, you’ll help make sure every step of these milestones runs smoothly, with care, dignity and professionalism.

As part of the team at our busy Chelsea Register Office, you’ll be involved in a wide range of responsibilities that keep the service running behind the scenes. Whether you're preparing ceremony rooms for a joyful wedding, answering calls from new parents registering a birth, or supporting someone through a bereavement, your contribution will help shape some of the most meaningful experiences in people’s lives.

You’ll manage daily administrative tasks including responding to emails and letters, triaging enquiries, maintaining accurate records and ensuring all legal documentation is processed correctly and on time. You’ll also play a key role in keeping our reception and ceremony spaces organised, welcoming and ready for the day ahead.

Your work will touch almost every part of the service: reconciling payments, ordering supplies, coordinating certificate requests and preparing for citizenship ceremonies. You’ll also liaise with key partners such as hospitals, funeral directors and coroner’s officers, helping to make sure everything is joined up and handled with care.

For further details, please review the Job Description and Person Specification .

What You’ll Bring

You’ll bring excellent customer service skills, alongside warmth, empathy and professionalism. You’ll be comfortable working with people going through emotional times, always handling situations with care, tact and sensitivity.

We’re looking for someone with a strong eye for detail, a proactive mindset and a confident approach to multitasking. You’ll be organised, reliable and good at managing your time – whether you’re working independently or as part of the team.

You’ll also need solid IT skills, experience working with administrative systems and the ability to follow processes accurately. Most importantly, you’ll take pride in supporting others and understand how the smallest tasks can make the biggest difference.

Why join us

At RBKC, we’re all in – investing in our people, our communities and our future. This is a unique opportunity to join a small, hardworking team that’s deeply committed to public service. You'll work in a beautiful, historic setting – Chelsea Old Town Hall – helping residents at key moments in their lives.

We’ll support your development with learning opportunities, on-the-job training and plenty of variety in your day-to-day work. You’ll have the chance to grow your skills, expand your knowledge and be part of a team that truly values your contribution.

Interview details

Interviews for this position will be held week commencing 7 th July in person at Chelsea Old Town Hall.

About Us

Kensington and Chelsea is home to diverse communities, thriving businesses and unique local places. Everything we do is focused on supporting our residents, strengthening our approach and creating a fairer borough.

As a competent and caring Council, we take pride in our work every day, ensuring our services are delivered with care and competence. We listen to our residents, act with integrity and work together to build a borough that is greener, safer and fairer for all.

In this role, you’ll embody what it means to be all in – keeping things running behind the scenes, staying calm under pressure and helping to ensure every experience with our Register Office is as smooth and supportive as possible.

Ready to join us?

We’re all in – are you? If you share our values and have the skills to contribute, we’d love to hear from you.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other, Information Technology, and Management

• Industries

  Government Administration

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